Aspire FAQs

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Aspire FAQs

Cards

Cards

Corporate Cards (Virtual & Physical)

General Card Information

How can I make edits on my virtual card?

Can I re-assign active cards from one user to another?

How do I cancel my Card?

What type of transactions can I use my card with?

There has been a deduction from my Aspire Card, but the payment failed on the merchants website

How do I remove a Merchant Lock?

How do I freeze a Card?

How do I view my card details?

How do I know when an employee has made a card request or edit require to their card?

How do I replace a virtual card?

Why did Aspire freeze my card?

Which Countries can request our Virtual Cards?

How many cards can I create?

How do I change the limit on my employee's Card?

How do I change the limit on a card?

Can my employees request a card in-app?

How do I add an existing card to a budget?

Can I convert my virtual card to a physical Card?

How do I change the name on my Aspire Card?

How do I set a merchant lock?

Why is my card transaction not reflecting in-app yet?

What can I do if I have been charged multiple times for the transaction?

What can I do when I see an unauthorised transaction in my account?

How do I give an Aspire card to other users?

How do I use my Aspire card with Apple Pay?

How do I integrate my Aspire card with Google Pay?

What are the card exchange rates?

Where is my card refund?

Can I create multiple cards?

Can I get a physical card?

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Physical Card

Can an admin user limit the overseas use of physical cards?

Can my physical card be used overseas?

How do I create a physical card?

Can I use my physical card to withdraw cash from an ATM?

How do I activate my physical card?

What is the cost of a physical card?

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Advance Cards

How do I pay my Advance Card Invoice?

Where can I view my Advance Limit details?

Can I make an early repayment for my Advance card bill?

Why has my Advance Card Account been closed down?

Can I request a temporary or permanent limit increase on my Advance Card?

Can I receive cashback on my Advance Card?

What are the late fees for not paying my Aspire Advance Limit bill on time?

How do I obtain an Advance limit with Aspire?

How do I make bank transfers with my Advance limit?

How do I increase my advance limit with Aspire?

Do you have a loyalty or rewards program with your Advance Card?

How long will my Advance Card repayment reflect on my account?

What are the tax consequences if I repay my Advance Limit from a bank account outside my country? Also, which countries will tax me for making these repayments?

How can I view my Advance Card Invoice/Statement?

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Debit Cards

Where is my debit/advance card Refund?

Can I receive funds using my virtual debit card?

What transactions do not qualify for cashback?

Can Employees request edits on their cards?

How do I create a Debit Card?

What transactions qualify for cashback?

How does the cashback work?

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