Aspire FAQs

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Aspire FAQs

Cards

Cards

Corporate Cards (Virtual & Physical)

General Card Information

What can I do when I see an unauthorised transaction in my account?

How to view the virtual and physical card details?

How many cards can I create?

How to edit my Aspire card details?

How to create a virtual card?

Which countries can request virtual cards?

Which countries can request a physical card?

How to link the Aspire card with Apple Pay?

How to set and remove a merchant lock for my Aspire card?

How to cancel a virtual or physical card?

How to link the Aspire card with Google Pay?

How to freeze a virtual or physical card?

Can I convert my virtual card to a physical Card?

How to replace a virtual card?

What can I do if I have been charged multiple times for the transaction?

What type of transactions can I use my card with?

How do I know when an employee has made a card request or edit required to their card?

Why did my card transaction fail?

Where is my card refund?

What is the billing address for my card?

There has been a deduction from my Aspire Card, but the payment failed on the merchant's website.

What are the card exchange rates?

Why did Aspire freeze my card?

Can I re-assign active cards from one user to another?

What is the maximum limit I can spend on my virtual and physical cards?

Why is my purchase on Tokopedia being rejected?

Can I link my Aspire Card to PayPal?

Why was my card charged an additional fee after my original transaction?

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Physical Card

Can my physical card be used overseas?

How to activate the physical card?

What is the cost of a physical card?

Can I use my physical card to withdraw cash from an ATM?

How to request for a physical card?

Can an admin user limit the overseas use of physical cards?

My physical card was lost/stolen

How to reset the physical card PIN?

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Advance Cards

How does my Advance Card/Transfer Billing work?

Am I eligible for an Advance Limit?

How to view my Advance Card Invoice/Statement?

How to increase my advance limit with Aspire?

Can I receive cashback on my Advance Card?

How to view my Advance Limit details?

Which currencies are available for Advance Limit?

What are the late fees for not paying my Aspire Advance Limit bill on time?

How to make bank transfers with my Advance limit?

How long will my Advance Card repayment reflect in my account?

Why has my Advance Card Account been closed down?

How to obtain an Advance limit with Aspire?

How to pay the Advance Card Invoice?

Can I pay my advance card account with my debit account?

Do you have a loyalty or rewards program with your Advance Card?

Can I make an early repayment for my Advance card bill?

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Debit Cards

How does cashback work?

What transactions qualify for cashback?

Can I receive funds using my virtual debit card?

Can I choose between Visa or Mastercard for my IDR virtual cards?

What are the limitations of my Mastercard virtual cards?

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