1. Aspire FAQs
  2. Cards
  3. General Card Information

Why is my Aspire card frozen?

There might be a few reasons why your Aspire Card has been frozen:

1. You manager or Admin has frozen your card 

If this is the case, you may request the Admin to unfreeze the card. 

Learn more about freezing & un-freezing cards here.

2. Your Aspire account may be put on hold

One reason why your card was frozen is that your Aspire account may be put on hold. Aspire account constantly reviews all accounts to ensure it's aligned with our internal policies. 

Learn more in this article.

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