1. Aspire FAQs
  2. Cards
  3. General Card Information

There has been a deduction from my Aspire Card, but the payment failed on the merchants website

There can be instances when you're making a payment online that has failed on the merchant end (the online store you're purchasing from) but still gone through on your Aspire Card

If this takes place, please reach out to us here.

Please highlight the following so we act quickly on your behalf:

  • Your Aspire Account & Card you used to make the purchase
  • The date and time (if possible) you made the purchase 
  • Amount the purchase was for
  • Merchant you were purchasing from
  • Any screenshots 

We will then work with our Partners to confirm the next steps or when the refund will be made back to you.

Note refunds do take 7-10 business days.

Questions? Please let us know here or chat with us during business hours (Mon - Fri, 9AM - 6PM SGT) by clicking on the green chat bubble on the lower right-hand side.