1. Aspire FAQs
  2. Cards
  3. General Card Information

Why did my card transaction fail?

There could be various reasons why your card transaction failed, rejected, or declined. It could be due to:

  • Insufficient funds
  • Incorrect card details 
  • Canceled/Expired/Frozen card
  • The transaction amount exceeds your card spending limit  
  • The transaction amount exceeds the budget limit your card is tagged to
  • The card was used on a restricted merchant
  • The card was used to make a transaction in a disabled currency.

If one or more reasons above apply to you, you should receive an email notification explaining the failed card transaction.

However, if you have not received any email notifications or none of the reasons mentioned apply, don't worry! Our Support Team is always ready to help. Simply log in to your Aspire account, click the button at the lower right of the page, and choose "Get more help". We're here to provide you with the assistance you need.


Questions? Please log in to the app and reach out in the chat at the bottom right corner of the screen.

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