Aspire FAQs

Back to home

Aspire FAQs

USD Account

USD Account

Pay & receive with your USD Account

About your USD Account

Where is my USD fund stored?

What currencies can I send from my USD account?

Is there a minimum balance required for my USD account?

How much money can I hold in my USD account?

What is the exchange rate?

I see my USD account details at Aspire have “The Currency Cloud Limited” or “Community Federal Savings Bank” as bank names. What does it mean?

See more

Eligibility

How can I activate my USD account?

Do you offer a Singapore-based USD Account?

I am not eligible for a USD account. What other services can Aspire offer?

Managing your USD Account

How can I get an Account Statement for my DBS USD Account?

How do I close my DBS USD Account?

How do I send/receive funds locally in the United States?

List of Countries for SWIFT cost tiers

What are Shared (SHA) and Our (OUR) Charges?

How to get an official letter containing my USD account details?

How to delete saved recipient details

Where can I find the MT103/transaction receipt? (Only for outbound USD SWIFT transfers)

Where can I integrate my USD account?

How can I deactivate my USD Account?

See more

Send Money

What is the UK Sort Code?

Can I choose a specific Intermediary bank for my outbound USD SWIFT transfer?

How can I send transfers from my DBS USD Account?

What currencies can I locally send from my Aspire USD account?

Why can't I make a transfer from my USD account?

How can I make a transfer from my USD account?

Which countries can I send my USD to?

What are the fees when sending funds from my USD account?

Is there a transfer limit for outbound transfers?

How long would it take for my USD funds to reach my recipient

What name would my recipient see under the sender field?

How can I make a transfer from my Aspire USD account to my Aspire SGD account?

Can I make transfers via Single Euro Payments Area (SEPA) from my USD account?

How can I include the 6-point KYC information on my SWIFT transfer as required by the beneficiary bank?

How can I obtain a Foreign Inward Remittance Certificate (FIRC)?

Why did my recipient receive less than the amount I have sent?

I initiated a SWIFT transfer with incorrect details from my USD Account

How to request a recall on my outbound USD transfer?

Can I send/receive crypto-related transactions?

How can I send local transfers from my Aspire USD Account?

See more

Receive Money

How long does it take for funds to be returned if a SWIFT payment from the USD account is rejected?

How can I receive transfers to my DBS USD Account?

How to receive my start-up investment?

Can you support Semi-Automated/manual SWIFT Transfers?

What currencies can I receive in my USD account?

What are the fees when receiving funds into my USD Account?

How can I receive money in my USD account?

From which countries can I receive transfers to my USD account?

How long does it take for the funds to reach my USD account?

What intermediary bank should my sender place?

Can I receive Cash Transfers?

Where can I see and submit the details needed for my USD transfers?

My sender's bank cannot recognize the SWIFT Code

See more