1. Aspire FAQs
  2. Cards
  3. General Card Information

Why was my card charged an additional fee after my original transaction?

Your card might have an additional fee/refund from the merchant you were transacting with, as it is part of their settlement charge. 

A settlement charge may appear when the final settlement amount is different from the authorization amount. 

If you notice any extra charges deducted from your card, please reach out to our Support team through the Aspire app. We will be able to verify if it is indeed a settlement charge and provide you with any necessary assistance.

Questions? Please log in to the app and reach out in the chat at the bottom right corner of the screen.

Suggestions? Let us know here.