Safety and Security
How to freeze a virtual or physical card?
Freezing a card will limit the user from making any further purchases. There is no time limitation on how long you can freeze a card. You can unfreeze just as quickly as you freeze a card.
Please note that only an Admin has the authority to instantly freeze a card or establish a rule to freeze a card after reaching a specific number of transactions or a particular date:
How to freeze a card immediately
- Click on "Cards" on the left-hand side, under "Spend" section
- Select the card you would like to Freeze
- Select "🔒 Security Options"
- Select "Freeze"
- This card is now Frozen.
Repeat the above to unfreeze.
You can also watch this quick video:
How to set a rule to freeze a card after reaching a specific number of transactions or a particular date
- Click on Cards on the left-hand side, under Spend
- Select the card you would like to edit
- Click on "Edit"
- Tick the "Freeze automatically" button
- Set the number of transactions, or select the date you would like this card to freeze on
- Click on "Save changes" once done
All changes you make can be edited again by clicking on the edit button.
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