1. Aspire FAQs
  2. Cards
  3. General Card Information

Why is my purchase on Tokopedia being rejected?

There are limitations when making purchases on Tokopedia with Aspire Cards. 

You can only make purchases/transactions for Physical Goods on the Tokopedia website. You cannot purchase digital services (pay bills/utilities or mobile service) etc. 

.Tokopedia's rigorous fraud detection system can sometimes cause a transaction rejection for no reason and without warning

If you face this issue, please check here to see if the reason is already listed. If not, we recommend you contact our Support Team by clicking on the green chat bubble on the lower right-hand side.

Questions? Reach out in the chat at the bottom right corner of the screen.

Suggestions? Let us know here.