Why has my Advance Card Account been closed down?

If you find that the Account that holds your Advance Limit has been closed or frozen this may be due to your latest Bill/Statement not being paid.

We send our reminders to pay your Aspire Bills/Statement at:

  • 7 Days Prior to due date
  • 3 Days Prior to due date
  • 1 Day post due date.

If you have still not paid your Aspire bill/statement 3 days post its due date we will freeze your account until paid. 

Once payment in full has been made, we will reactivate your account. Please note, this will take up to 2 business days to be reactivated.

Emails are always sent to the Admin and Finance Transfer Users of the account. You can also see this article on where to find your Advance Card Bill/Statement In-App.


Questions? Please let us know here or chat with us during business hours (Mon - Fri, 9AM - 6PM SGT) by clicking on the green chat bubble on the lower right-hand side.