Why has my Advance Card Account been closed down?

If you find that the Account that holds your Advance Limit has been closed or frozen this may be due to 2 reasons:

Your latest Bill/Statements is unpaid

We send our reminders to pay your Aspire Bills/Statement at:

  • 7 Days Prior to due date
  • 3 Days Prior to due date
  • 1 Day post due date.

If you have still not paid your Aspire bill/statement 3 days post its due date we will freeze your account until paid. 

Once full repayment is done, we will reactivate your account (subject to approval). This process will take up to 2 business days.

Emails are always sent to the Admin and Finance Transfer Users of the account. You can also see this article on where to find your Advance Card Bill/Statement In-App.

Aspire's updated Eligibility Criteria for Advance Limit

As of April 2023, Aspire has recently updated our advance limit eligibility criteria which include: 

  • For startups: raised more than USD 5 million (total of all funding rounds)
  • For non-startups: minimum yearly revenue of USD 2 million AND minimum operational period of 2 years

Full details of our latest advance limit criteria can be found here.

All accounts impacted by our recent eligibility criteria update will receive an official email from our team. 

If there have been changes to your business profile that now makes you eligible for an Advance limit, you're welcome to submit an Advance limit Reassessment Request.

To do so, kindly follow the steps on this FAQ.

Questions? Reach out in the chat at the bottom right corner of the screen.

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