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Cards
Corporate Cards (Virtual & Physical)
General Card Information
- What can I do when I see an unauthorised transaction in my account?
- How do I integrate my Aspire card with Apple Pay?
- How to create a virtual card?
- How to fill out the Card's Details when using Aspire cards for payment?
- What is the difference between a cardholder's name & card's name?
- An unauthorized transaction has been made on my Facebook advertisement account using the Aspire Card
- What types of merchants fall under the Merchant Category Restrictions?
- How to set and remove a specific currency for my cards?
- What do CEC charges refer to?
- My Aspire card is restricted from making payments on Facebook
- Why did my card transaction fail?
- Where is my card refund?
- Can I re-assign active cards from one user to another?
- Can I convert my virtual card to a physical Card?
- How to edit my Aspire card details?
- How to set and remove a merchant lock for my Aspire card?
- How to cancel a virtual or physical card?
- What are the card exchange rates?
- How many cards can I create?
- Can I link my Aspire Card to PayPal?
- How to link the Aspire card with Apple Pay?
- How to link the Aspire card with Google Pay?
- How to replace a virtual card?
- What type of transactions can I use my card with?
- How to freeze a virtual or physical card?
- Why was my card charged an additional fee after my original transaction?
- What is the billing address for my card?
- What is the maximum limit I can spend on my virtual and physical cards?
- There has been a deduction from my Aspire Card, but the payment failed on the merchant's website.
- Which countries can request virtual cards?
- Why did Aspire freeze my card?
- Why is my purchase on Tokopedia being rejected?
- How to view the virtual and physical card details?
- What can I do if I have been charged multiple times for the transaction?
- How do I know when an employee has made a card request or edit required to their card?
- Which countries can request a physical card?
Physical Card
- How to activate and set a PIN on my physical card?
- Can I use my physical card to withdraw cash from an ATM?
- How to request for a physical card?
- Can my physical card be used overseas?
- What is the cost of a physical card?
- Can an admin user limit the overseas use of physical cards?
- How to reset the physical card PIN?
- My physical card was lost/stolen
Advance Cards
- Why is the advance limit not updated in my account after repayment?
- What are the late fees for not paying my Aspire Advance Limit bill on time?
- Can I pay my advance card account with my debit account?
- How does my Advance Card billing work?
- Which currencies are available for Advance Limit?
- Why has my Advance Card Account been closed down?
- How to pay the Advance Card Invoice?
- How to obtain an Advance limit with Aspire?
- Am I eligible for an Advance Limit?
- How to increase my advance limit with Aspire?
- Can I make an early repayment for my Advance card bill?
- How to make bank transfers with my Advance limit?
- How long will my Advance Card repayment reflect in my account?
- How to view my Advance Limit details?
- Do you have a loyalty or rewards program with your Advance Card?
- Can I receive cashback on my Advance Card?
- How to view my Advance Card Invoice/Statement?