---
title: There has been a deduction from my Aspire Card, but the payment failed on the merchant's website.
description: There can be instances when you're making a payment online that has failed on the merchant end (the online store you're purchasing from) but still gone through on your Aspire Card. In the event of su
---
[Skip to content](https://support.aspireapp.com/migration/faq/id/there-has-been-a-deduction-from-my-aspire-card-but-the-payment-failed-on-the-merchants-website#main-content)
- [English](https://support.aspireapp.com/migration/faq/id/there-has-been-a-deduction-from-my-aspire-card-but-the-payment-failed-on-the-merchants-website)
- [Bahasa Indonesia](https://support.aspireapp.com/migration/id/faq/id/dana-dari-kartu-aspire-saya-sudah-berkurang-namun-pembayaran-tersebut-tidak-berhasil-di-pihak-merchant)
English
Show submenu for translations
![Aspire Logo 202011-Sep-07-2023-03-11-02-4248-AM.webp\]](https://support.aspireapp.com/hs-fs/hubfs/Aspire%20Logo%20202011-Sep-07-2023-03-11-02-4248-AM.webp?height=40&name=Aspire%20Logo%20202011-Sep-07-2023-03-11-02-4248-AM.webp)
Open main navigation
Close main navigation
- - [English](https://support.aspireapp.com/migration/faq/id/there-has-been-a-deduction-from-my-aspire-card-but-the-payment-failed-on-the-merchants-website)
- [Bahasa Indonesia](https://support.aspireapp.com/migration/id/faq/id/dana-dari-kartu-aspire-saya-sudah-berkurang-namun-pembayaran-tersebut-tidak-berhasil-di-pihak-merchant)
English
Show submenu for translations
- [Go to aspireapp.com/id](https://aspireapp.com/id)
[Go to aspireapp.com/id](https://aspireapp.com/id)
How can we help?
- There are no suggestions because the search field is empty.
1. [Aspire FAQs - Indonesia](https://support.aspireapp.com/migration/faq/id?hsLang=en)
2. [Cards](https://support.aspireapp.com/migration/faq/id/cards?hsLang=en)
3. [General Card Information](https://support.aspireapp.com/migration/faq/id/cards?hsLang=en#general-card-information)
# There has been a deduction from my Aspire Card, but the payment failed on the merchant's website.
There can be instances when you're making a payment online that has failed on the merchant end *(the online store you're purchasing from)* but still gone through on your **Aspire Card**.
In the event of such a scenario, kindly log in to the Aspire app and connect with us via the chat option located at the lower right corner of the screen.
Please mention the following details to enable us to assist you quickly:
- Your Aspire Account & Card you used to make the purchase
- The date and time (if possible) you made the purchase
- Amount the purchase was for
- Merchant you were purchasing from
- Any screenshots
We will then work with our Partners to confirm the next steps or when the refund will be made back to you.
**Note: refunds do take 7-10 business days.**
**Questions?** Please log in to the app and reach out in the chat at the bottom right corner of the screen.
---
**Suggestions?** Let us know [here](https://share.hsforms.com/1X4gc3uK1RQmgwTGVnQJg0Qclt5p?referring_page_website_from_form=There%20has%20been%20a%20deduction%20from%20my%20Aspire%20Card,%20but%20the%20payment%20failed%20on%20the%20merchants%20website).
- [Account Opening](https://support.aspireapp.com/migration/faq/id/account-opening?hsLang=en#main-content)
- [About Us](https://support.aspireapp.com/migration/faq/id/account-opening?hsLang=en#about-us)
- [Account Opening & Eligibility](https://support.aspireapp.com/migration/faq/id/account-opening?hsLang=en#account-opening-eligibility)
- [Other FAQs](https://support.aspireapp.com/migration/faq/id/account-opening?hsLang=en#other-faqs)
- [Account Management](https://support.aspireapp.com/migration/faq/id/account-management?hsLang=en#main-content)
- [Notification Settings](https://support.aspireapp.com/migration/faq/id/account-management?hsLang=en#notification-settings)
- [Multi-User Access](https://support.aspireapp.com/migration/faq/id/account-management?hsLang=en#multi-user-access)
- [Account Details](https://support.aspireapp.com/migration/faq/id/account-management?hsLang=en#account-details)
- [Account Closure](https://support.aspireapp.com/migration/faq/id/account-management?hsLang=en#account-closure)
- [Approval Policy](https://support.aspireapp.com/migration/faq/id/account-management?hsLang=en#approval-policy)
- [Account Analytics](https://support.aspireapp.com/migration/faq/id/account-management?hsLang=en#account-analytics)
- [Receipt Management](https://support.aspireapp.com/migration/faq/id/receipt-management?hsLang=en)
- [SGD Account](https://support.aspireapp.com/migration/faq/id/sgd-account?hsLang=en#main-content)
- [General](https://support.aspireapp.com/migration/faq/id/sgd-account?hsLang=en#general)
- [Send Locally](https://support.aspireapp.com/migration/faq/id/sgd-account?hsLang=en#send-locally)
- [Receive Locally](https://support.aspireapp.com/migration/faq/id/sgd-account?hsLang=en#receive-locally)
- [Send Internationally](https://support.aspireapp.com/migration/faq/id/sgd-account?hsLang=en#send-internationally)
- [Receive Internationally](https://support.aspireapp.com/migration/faq/id/sgd-account?hsLang=en#receive-internationally)
- [USD Account](https://support.aspireapp.com/migration/faq/id/usd-account?hsLang=en#main-content)
- [About your Aspire USD Account](https://support.aspireapp.com/migration/faq/id/usd-account?hsLang=en#about-your-aspire-usd-account)
- [Eligibility](https://support.aspireapp.com/migration/faq/id/usd-account?hsLang=en#eligibility)
- [Managing your Aspire USD Account](https://support.aspireapp.com/migration/faq/id/usd-account?hsLang=en#managing-your-aspire-usd-account)
- [Send Money](https://support.aspireapp.com/migration/faq/id/usd-account?hsLang=en#send-money)
- [Receive Money](https://support.aspireapp.com/migration/faq/id/usd-account?hsLang=en#receive-money)
- [IDR Account](https://support.aspireapp.com/migration/faq/id/idr-account?hsLang=en#main-content)
- [All about IDR Account](https://support.aspireapp.com/migration/faq/id/idr-account?hsLang=en#all-about-idr-account)
- [Managing IDR Account](https://support.aspireapp.com/migration/faq/id/idr-account?hsLang=en#managing-idr-account)
- [Send Money](https://support.aspireapp.com/migration/faq/id/idr-account?hsLang=en#send-money)
- [Receive Money](https://support.aspireapp.com/migration/faq/id/idr-account?hsLang=en#receive-money)
- [EUR Account](https://support.aspireapp.com/migration/faq/id/eur-account?hsLang=en#main-content)
- [Eligibility](https://support.aspireapp.com/migration/faq/id/eur-account?hsLang=en#eligibility)
- [About your Aspire EUR Account](https://support.aspireapp.com/migration/faq/id/eur-account?hsLang=en#about-your-aspire-eur-account)
- [Send Money](https://support.aspireapp.com/migration/faq/id/eur-account?hsLang=en#send-money)
- [Receive Money](https://support.aspireapp.com/migration/faq/id/eur-account?hsLang=en#receive-money)
- [GBP Account](https://support.aspireapp.com/migration/faq/id/gbp-account?hsLang=en#main-content)
- [Eligibility](https://support.aspireapp.com/migration/faq/id/gbp-account?hsLang=en#eligibility)
- [About your Aspire GBP Account](https://support.aspireapp.com/migration/faq/id/gbp-account?hsLang=en#about-your-aspire-gbp-account)
- [Send Money](https://support.aspireapp.com/migration/faq/id/gbp-account?hsLang=en#send-money)
- [Receive Money](https://support.aspireapp.com/migration/faq/id/gbp-account?hsLang=en#receive-money)
- [Cards](https://support.aspireapp.com/migration/faq/id/cards?hsLang=en#main-content)
- [General Card Information](https://support.aspireapp.com/migration/faq/id/cards?hsLang=en#general-card-information)
- [Physical Card](https://support.aspireapp.com/migration/faq/id/cards?hsLang=en#physical-card)
- [Advance Cards](https://support.aspireapp.com/migration/faq/id/cards?hsLang=en#advance-cards)
- [Debit Cards](https://support.aspireapp.com/migration/faq/id/cards?hsLang=en#debit-cards)
- [Spend Management](https://support.aspireapp.com/migration/faq/id/spend-management?hsLang=en#main-content)
- [Bills](https://support.aspireapp.com/migration/faq/id/spend-management?hsLang=en#bills)
- [Budgets](https://support.aspireapp.com/migration/faq/id/spend-management?hsLang=en#budgets)
- [Claims](https://support.aspireapp.com/migration/faq/id/spend-management?hsLang=en#claims)
- [Revenue Management](https://support.aspireapp.com/migration/faq/id/revenue-management?hsLang=en#main-content)
- [General](https://support.aspireapp.com/migration/faq/id/revenue-management?hsLang=en#general)
- [Invoices](https://support.aspireapp.com/migration/faq/id/revenue-management?hsLang=en#invoices)
- [Payment Link](https://support.aspireapp.com/migration/faq/id/revenue-management?hsLang=en#payment-link)
- [Payment Gateway](https://support.aspireapp.com/migration/faq/id/revenue-management?hsLang=en#payment-gateway)
- [Accounting Integrations](https://support.aspireapp.com/migration/faq/id/accounting-integrations?hsLang=en#main-content)
- [Category Management](https://support.aspireapp.com/migration/faq/id/accounting-integrations?hsLang=en#category-management)
- [Export Data](https://support.aspireapp.com/migration/faq/id/accounting-integrations?hsLang=en#export-data)
- [QuickBooks](https://support.aspireapp.com/migration/faq/id/accounting-integrations?hsLang=en#quickbooks)
- [NetSuite](https://support.aspireapp.com/migration/faq/id/accounting-integrations?hsLang=en#netsuite)
- [Zoho Expense](https://support.aspireapp.com/migration/faq/id/accounting-integrations?hsLang=en#zoho-expense)
- [Xero](https://support.aspireapp.com/migration/faq/id/accounting-integrations?hsLang=en#xero)
- [SAP Business One](https://support.aspireapp.com/migration/faq/id/accounting-integrations?hsLang=en#sap-business-one)
- [Jurnal](https://support.aspireapp.com/migration/faq/id/accounting-integrations?hsLang=en#jurnal)
- [Accurate](https://support.aspireapp.com/migration/faq/id/accounting-integrations?hsLang=en#accurate)
- [Subscription Plan](https://support.aspireapp.com/migration/faq/id/subscription-plan?hsLang=en#main-content)
- [Services & Value](https://support.aspireapp.com/migration/faq/id/subscription-plan?hsLang=en#services-value)
- [Billing](https://support.aspireapp.com/migration/faq/id/subscription-plan?hsLang=en#billing)
- [Payment Platforms](https://support.aspireapp.com/migration/faq/id/payment-platforms?hsLang=en#main-content)
- [Qoo10](https://support.aspireapp.com/migration/faq/id/payment-platforms?hsLang=en#qoo10)
- [Shopify](https://support.aspireapp.com/migration/faq/id/payment-platforms?hsLang=en#shopify)
- [Lazada](https://support.aspireapp.com/migration/faq/id/payment-platforms?hsLang=en#lazada)
- [PayPal](https://support.aspireapp.com/migration/faq/id/payment-platforms?hsLang=en#paypal)
- [Shopee](https://support.aspireapp.com/migration/faq/id/payment-platforms?hsLang=en#shopee)
- [Stripe](https://support.aspireapp.com/migration/faq/id/payment-platforms?hsLang=en#stripe)
- [Apple App Store](https://support.aspireapp.com/migration/faq/id/payment-platforms?hsLang=en#apple-app-store)
- [Safety and Security](https://support.aspireapp.com/migration/faq/id/safety-and-security?hsLang=en#main-content)
- [Funds Safety](https://support.aspireapp.com/migration/faq/id/safety-and-security?hsLang=en#funds-safety)
- [Security and Fraud Controls](https://support.aspireapp.com/migration/faq/id/safety-and-security?hsLang=en#security-and-fraud-controls)
- [Personal Data Protection Act (PDPA)](https://support.aspireapp.com/migration/faq/id/safety-and-security?hsLang=en#personal-data-protection-act-pdpa)
- [Other Queries](https://support.aspireapp.com/migration/faq/id/safety-and-security?hsLang=en#other-queries)
- [Others](https://support.aspireapp.com/migration/faq/id/others?hsLang=en)
[](https://aspireapp.com)
[mailto:email@email.com](mailto:email@email.com)
Copyright © 2026, Aspire