--- title: Why is my purchase on Tokopedia being rejected? description: There are limitations when making purchases on Tokopedia with Aspire Cards.  You can only make purchases/transactions for Physical Goods on the Tokopedia website. You cannot purchase digital services --- [Skip to content](https://support.aspireapp.com/migration/faq/id/why-is-my-purchase-on-tokopedia-being-rejected#main-content) - [English](https://support.aspireapp.com/migration/faq/id/why-is-my-purchase-on-tokopedia-being-rejected) - [Bahasa Indonesia](https://support.aspireapp.com/migration/id/faq/id/mengapa-transaksi-saya-di-tokopedia-ditolak) English Show submenu for translations ![Aspire Logo 202011-Sep-07-2023-03-11-02-4248-AM.webp\]](https://support.aspireapp.com/hs-fs/hubfs/Aspire%20Logo%20202011-Sep-07-2023-03-11-02-4248-AM.webp?height=40&name=Aspire%20Logo%20202011-Sep-07-2023-03-11-02-4248-AM.webp) Open main navigation Close main navigation - - [English](https://support.aspireapp.com/migration/faq/id/why-is-my-purchase-on-tokopedia-being-rejected) - [Bahasa Indonesia](https://support.aspireapp.com/migration/id/faq/id/mengapa-transaksi-saya-di-tokopedia-ditolak) English Show submenu for translations - [Go to aspireapp.com/id](https://aspireapp.com/id) [Go to aspireapp.com/id](https://aspireapp.com/id) How can we help? - There are no suggestions because the search field is empty. 1. [Aspire FAQs - Indonesia](https://support.aspireapp.com/migration/faq/id?hsLang=en) 2. [Cards](https://support.aspireapp.com/migration/faq/id/cards?hsLang=en) 3. [General Card Information](https://support.aspireapp.com/migration/faq/id/cards?hsLang=en#general-card-information) # Why is my purchase on Tokopedia being rejected? There are limitations when making purchases on Tokopedia with Aspire Cards.  You can only make purchases/transactions for **Physical Goods** on the Tokopedia website. You cannot purchase **digital services** (pay bills/utilities or mobile service) etc.  .Tokopedia's rigorous fraud detection system can sometimes cause a transaction rejection for no reason and without warning If you face this issue, please check [here](https://www.tokopedia.com/help/article/kenapa-kartu-kredit-saya-tidak-bisa-digunakan-di-tokopedia)to see if the reason is already listed. 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