Why can't I receive my OTP to my phone?

Can't receive phone OTP for card transactions

If you are unable to receive OTP for card transactions, kindly log in to your Aspire account and reach out to our Support Team by clicking on the button located at the lower right corner of your screen. Our team will assist you in raising this concern with our card provider.

Can't receive phone OTP for other actions on the Aspire account

To ensure the security of your Aspire account, you will be prompted to enter an OTP when performing specific actions:

Submit and approve transfers
View card details in-app
Pay claims

One of the main reasons you are not receiving your OTP could be due to where your phone number is registered to. Below is a list of Country Codes we cannot send OTPs. Instead, an email will be sent.

Vietnam (+84)	Yemen (+967)	Iran (+98)	South Sudan (+211)
China (+86)	Jordan (+962)	Iraq (+964)	Sudan (+249)
Sri Lanka (+94)	Azerbaijan (+994)	Russia (+7)

If your phone number is not included in the list of country codes mentioned above, please sign in to your Aspire account and click on the button located at the lower right corner of your screen to contact our Support Team. Our team will help you raise this issue with our team and provide you with further assistance.

Questions? Please log in to the app and reach out in the chat at the bottom right corner of the screen.

Suggestions? Let us know here.