Why can't I receive my OTP to my phone?

The main reason you are not receiving your OTP could be due to where your phone number is registered to.

Below is a list of Country Codes we cannot send OTPs. Instead, an email will be sent. 

  • +84 - Vietnam 
  • +86 - China 
  • +94 - Sir Lanka
  • +967 - Yemen
  • +962 - Jordan 
  • +994 - Azerbaijan 
  • +98 - Iran 
  • +964 - Iraq
  • +7 - Russia 
  • +211 - South Sudan 
  • +249 - Sudan

You can learn more in this article: what is the OTP delivery method for my Aspire Account?

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