- Aspire FAQs
- Safety and Security
- Security and Fraud Controls
Why can't I receive my OTP to my phone?
The main reason you are not receiving your OTP could be due to where your phone number is registered to.
Below is a list of Country Codes we cannot send OTPs. Instead, an email will be sent.
- +84 - Vietnam
- +86 - China
- +94 - Sir Lanka
- +967 - Yemen
- +962 - Jordan
- +994 - Azerbaijan
- +98 - Iran
- +964 - Iraq
- +7 - Russia
- +211 - South Sudan
- +249 - Sudan
You can learn more in this article: what is the OTP delivery method for my Aspire Account?
Questions? Please let us know here or chat with us during business hours (Mon - Fri, 9AM - 5.30PM SGT) by clicking on the green chat bubble on the lower right-hand side.