Security and Fraud Controls
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      1. Aspire FAQs
      2. Safety and Security
      3. Security and Fraud Controls

      Why can't I receive my OTP to my phone?

      The main reason you are not receiving your OTP could be due to where your phone number is registered to.

      Below is a list of Country Codes we cannot send OTPs. Instead, an email will be sent. 

      • +84 - Vietnam 
      • +86 - China 
      • +94 - Sir Lanka
      • +967 - Yemen
      • +962 - Jordan 
      • +994 - Azerbaijan 
      • +98 - Iran 
      • +964 - Iraq
      • +7 - Russia 
      • +211 - South Sudan 
      • +249 - Sudan

      You can learn more in this article: what is the OTP delivery method for my Aspire Account?

      Questions? Please let us know here or chat with us during business hours (Mon - Fri, 9AM - 5.30PM SGT) by clicking on the green chat bubble on the lower right-hand side.