Security and Fraud Controls
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      1. Aspire FAQs
      2. Safety and Security
      3. Security and Fraud Controls

      What is the OTP delivery method for my Aspire account?


      An OTP process is used to add an additional layer of authentication to our services in order to safeguard the critical activities that are performed by valid users of your Aspire account.

      When an OTP is required, by default, Aspire will send the OTP to User’s registered Email ID.

      You can also change your OTP preference from Email to SMS by following these steps:
      1. Go to ‘Settings’
      2. Click on ‘Security’
      3. Click on ‘Change Default OTP delivery method’

      See our video below for reference:

      HubSpot Video

      Please note that mobile numbers registered in China, Vietnam, UAE & Sri Lanka cannot receive their OTPs via SMS. The default OTP delivery method will be Email.

      Questions? Please let us know here or chat with us during business hours (Mon - Fri, 9AM - 5.30PM SGT) by clicking on the green chat bubble on the lower right-hand side.