Why is my outbound FX transfer from SGD Account in a pending/processing state?

On some occasions, Wise may request more information from you for a specific transaction.

In such situations, Wise will directly contact you via email. Please ensure that you respond using the email address you used for the integration, as any response from another email address will not be recognized by Wise.

It is also possible to access your Wise account by logging in separately. If you already have a Wise account, simply log in as you normally would.

If you established your Wise Account through Aspire, please adhere to the following instructions:

1. Go to the Wise log-in page
2. Click on "Trouble Logging in" and select "I've forgotten my password."
3. Enter the email address associated with the Admin who set up your Wise Integration on Aspire.
4. Send the password reset link.
5. Create a new password and log into Wise again.

Once you're logged into Wise, follow these steps:

1. Navigate to Activities and select the transfer that requires your attention.
2. Click on "Fix your transfer"
3. Choose the payment request that matches the requested amount and click "Confirm"

While this scenario is not ideal, it is a much faster solution for you to proceed with your funds compared to us contacting Wise on your behalf. We are actively working to improve this process and make it more efficient for you.

Suggestions? Let us know here.