When this happens, contact our support team and provide the following details:
- Transfer amount
- Transfer date
- Transaction ID (shown in your Aspire account)
- Reason for recall request
Our team will help to request a recall of the payment. A $20SGD fee will be deducted if the transfer recall is successful. Please note that the process may take up to 30 days and may only be successful if the account holder returns the funds. Our support team will be sure to email you about your case's progress within this timeframe.
For a faster recall process, we recommend that you contact the account holder to ask for funds to be returned or ask them to sign the DBS debit authorization form. If the funds were returned directly to you by the sender, please let us know so we can stop the existing recall process on our end.
If the recall fails after 30 days, you may consider lodging a police report if you are certain that it is an erroneous funds transfer and have received confirmation that the recipient did not consent to return the funds. It is an offence under the Penal Code for the recipient to retain or use the funds after being informed that it was sent by mistake. An investigating officer will typically be assigned to your case and provide subsequent updates directly to you.
Questions? Please let us know here or chat with us during business hours (Mon - Fri, 9AM - 5.30PM SGT) by clicking on the green chat bubble on the lower right-hand side.