How can I protect my account from fraud and unauthorized access?

Here are some practical steps you can take to protect your account from any fraud and unauthorized access. 

Turn on notifications for all transactions

Head to Settings > Notifications > Turn on notifications for all transfers and card payments

You can also customize delivery options and choose to receive notifications via Email, SMS or Push notifications. We highly recommend you download the Aspire mobile app to receive real-time push notifications. 

Please note that OTP requirements have to be enforced by the merchants you pay using your Aspire card. If your merchant does not require OTP, some transactions can be deducted without verification. Hence, we encourage you to transact with only reputable merchants and turn on notifications for all transactions so you can alert Aspire of suspicious transactions as soon as possible. 

Add card merchant locks

Limit card payments to only the merchants you trust. For any new or existing cards, click on Edit > Allow specific merchants ONLY > Select only merchants you want to spend with. 

With merchant locks, you can have the peace of mind that no card transactions will be made with unknown merchants. 

Add card spending limits or assign cards to budgets 

You can also enforce spend controls for each card or a group of cards. Simply head to Card > Edit > Switch on Spend limit or add card to Budget.

You can adjust the spend limit amount and frequency. You’ll also be alerted whenever you’ve reached spend limits. 

Update your devices, browsers and apps updated

Update your devices’ operating systems frequently to be protected by the latest security patches. Always use the latest version of your Aspire app so your account’s always protected with the best security settings. 

Don’t click on suspicious links

Stay vigilant and avoid clicking on suspicious links or downloading applications from unknown sources. Always reach out to Aspire if you have any doubts. 

Never share sensitive information such as OTPs and card details. 

Please do not share sensitive information such as OTPs, login and card details. Aspire will never request such information from our customers. Please notify us if there are any parties requesting this information. Implement 2-factor authentication for both your email and Aspire accounts. Use distinct passwords across various accounts, avoiding password sharing. It's advisable to update your passwords regularly. 

Your account security is of utmost importance to us. You can also play a part in helping to fight against malicious attacks. Please contact us when you notice any suspicious activities on your account. This will help us improve our onboarding security monitor efforts, and stop any fraudulent activities with immediate action. 

Thank you for your trust and continued business with Aspire.

Questions? Please log in to the app and reach out in the chat at the bottom right corner of the screen.

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