I'm having trouble sending transfers from my Aspire USD account

Why am I not seeing the "Make a transfer" button?

One reason why the "Make a transfer" button is not visible on your end is that your Aspire account may be put on hold. Aspire account constantly reviews all accounts to ensure it's aligned with our internal policies.

You may review this article to learn more.

Notes: Transactions may undergo review by intermediary banks, subject to local regulations and policies. Aspire is not liable for such reviews and any money loss if transaction is rejected & returned.

I'm receiving an error message when adding a new beneficiary

This error can occur if you enter incorrect beneficiary account details. Check the table below for error messages and solutions to proceed with your transfer:

Issues with Account Number, Bank Code and Country Code

Error Message	Solution
Incorrect characters in the account number, we recommend re-checking the number.	Review the account number and make sure to remove any spaces or special characters.
Account number entered does not meet the country rules.	Review the account number entered as most countries have specific rules on the format of bank account numbers (such as length, characters allowed).
Invalid special characters in the account number.	Review the account number and make sure to remove any spaces or special characters.
Account number is shorter than the national rules.	Double-check for any missing digits on the account number. The account number length for the destination country should be longer.
Account number is longer than the national rules.	Double-check for any excess digits on the account number. The account number length for the destination country should be shorter.
The bank code and account number are shorter than the country definition.	Double-check for any missing characters on the account number and bank code.
The bank code and account number are longer than the country definition.	Double-check for any excess characters on the account number and bank code.
The bank code and account number contain special characters.	Review the account number and bank code. Make sure to remove any spaces or special characters.
The bank code cannot be found in our global database.	The bank code you have entered is not supported. Kindly contact your recipient to re-confirm the bank code or provide new recipient details.
The bank code has invalid characters.	Review the bank code and make sure to remove any spaces or special characters.
The bank code is invalid.	The bank code you have entered is not supported. Kindly contact your recipient to re-confirm the bank code or provide new account details.
The bank code is shorter than the country definition.	Double-check for any missing characters on the bank code. The bank code length for the destination country should be longer.
The bank code is longer than the country definition.	Double-check for any excess characters on the bank code. The bank code length for the destination country should be longer.
With the details that you have entered we are unable to find the bank.	We are unable to identify the recipient bank. Kindly contact your recipient to re-confirm their details or provide new recipient details.
Check country code - Country Code does not match BIC	The recipient country does not match the bank code entered. Kindly re-confirm the recipient’s country and bank code.
Check country code - Country Code for BIC and IBAN does not match	The bank code and IBAN entered do not belong to the same country. Kindly re-confirm the recipient details entered.
Beneficiary bank account number is invalid.	The account number you have entered is incorrect. Kindly contact your recipient to re-confirm their details or provide new recipient details.

Issues with Recipient Account Details

Error Message	Description
With the details that you have entered, there is no match with an account owner.	We are unable to locate a valid bank account based on the details you have entered. Kindly contact your recipient to re-confirm their details or provide new recipient details.
Please review the beneficiary details entered.	We are unable to locate a valid bank account based on the details you have entered. Kindly contact your recipient to re-confirm their details or provide new recipient details.
Check data entered - Missing Given Name and Surname	Kindly input the given name and surname of the recipient.
Check Name - Given Name or Surname is too long.	Please make sure you have entered the correct given name and surname. Kindly contact your recipient to re-confirm their details.
With the details you have entered, account number was invalid.	The account number you have entered is incorrect. Kindly contact your recipient to re-confirm their details or provide new recipient details.
With the details you have entered, routing number was invalid.	The routing number you have entered is incorrect. Kindly contact your recipient to re-confirm the routing number.
Check Account Type - Invalid Account Type.	The account type entered is incorrect. Kindly contact your recipient to re-confirm their account type.
The routing number/account number provided is NOT available to receive transactions.	The routing number or account number you have entered is unable to receive transfers. Kindly contact your recipient to re-confirm their details or provide new recipient details.
The routing number/account number provided was not located in the available data sources.	We are unable to locate a valid bank account based on the details you have entered. Kindly contact your recipient to re-confirm their details or provide new recipient details.
This payment uses a jurisdiction that we are unable to make a payment to.	We are unable to make payments to the recipient country.

Issues with Transfer Details

Error Message	Description
Payment reference is invalid	Please review the payment reference entered to remove any special characters.
Date must be a real date	The date entered in an invalid entry.
Date in incorrect format. Should be yyyy-MM-dd	Please enter the date in correct format: yyyy-MM-dd
Amount must be numeric	Please review the amount entered to remove any spaces or special characters.
Max of 2 decimal places allowed for amount	Please review the amount entered as only 2 decimal places are allowed.
The name is incomplete please enter full name	Please enter the full name of the recipient.
The name is incomplete please enter full name and not initials	Please enter the full name of the recipient.
The text was too long and has been truncated	The text has surpassed the character limit. Some characters have been truncated.
Please check the date entered. Only a future date is allowed.	The date entered in an invalid entry. Only future dates are allowed.

Issues with Recipient Bank Account (unable to proceed with transfer)

Error Message	Description
With the details that you have entered we are not able to find the best route.	We are unable to send payments to these details. Kindly contact your recipient to provide new account details.

For any other queries, please chat with our support team by logging in to your Aspire account.

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