Where is my refund from a failed PayNow transfer?

In the event that your PayNow transaction was rejected/failed, and you have not seen the refund in your account, please chat with our Support Team and provide the following:

Attach a transaction receipt/proof which shows that the payment failed
Date funds were rejected by the beneficiary
Transfer amount

We will be in touch with you shortly to confirm if the refund has been sighted and can be credited to your virtual account.

Questions? Please log in to the app and reach out in the chat at the bottom right corner of the screen.

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