What happens if money is sent to my old 17-digit account number?

Your old Aspire 17-digit account number has been closed due to our payment partner  exiting the Singapore market. Transfers to the closed account number should be automatically returned.

However, sometimes these payments are not automatically refunded. If this happens, please reach out to us here. Our Support Team will then assist you with the returning of the funds.

Please note, this process can take up around 4 weeks. We will do everything we can to expedite the situation on your behalf.


Questions? Please let us know here or chat with us during business hours (Mon - Fri, 9AM - 5.30PM SGT) by clicking on the green chat bubble on the lower right-hand side.