What happens if money is sent to my old 17-digit account number?

Your old Aspire 17-digit account number has been closed due to our payment partner  exiting the Singapore market. Transfers to the closed account number should be automatically returned.

However, sometimes these payments are not automatically refunded. If this happens, please reach out to us here. Our Support Team will then assist you with the returning of the funds.

Please note, this process can take up around 4 weeks. We will do everything we can to expedite the situation on your behalf.


Questions? Please log in to the app and reach out in the chat at the bottom right corner of the screen.

Suggestions? Let us know here.