Billing Cycle
The custom plan are available in two billing cycles, namely monthly or annually. Billing invoices will be sent according to the date you start subscribing with Aspire, namely the following month or the following year (following your billing cycle).
How do I pay for my subscription package?
There are two payment methods for subscription packages, available on your invoice:
- Via Card
You have the option to make payments via card if you select a monthly billing cycle. You will be asked to fill in the card details on our third platform (Stripe). Later, the subscription package fee will be automatically deducted from the card you use. By using this payment method, you also activate the auto-debit feature. So, subscription package payments in the following month will be deducted automatically*. - Via bank transfer
You have the option to make payments via bank transfer if you select the annual billing cycle. Your subscription package billing invoice has attached a list of banks and account numbers that you can use to make payments.
Note: * If the balance on the card you are using is insufficient, our system will try to continue auto-debiting until your account has sufficient balance to complete the payment. Therefore, make sure you have sufficient balance.
Can I change the payment method of my billing subscription?
- Annual billing cycle: For billing that are done in an annual basis, you can request to pay via card by reaching out to our Care team via the Aspire app.
- Monthly billing cycle: For billing that are done in a monthly basis, you can request to pay via bank transfer by reaching out to our Care team via the Aspire App. However, we reccommend you to pay via card to ensure a convenient and seamless auto debit each month.
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- How do I add funds to my IDR Account?
- Where do I find my subscription and billing information?
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