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      Why can't a sender using Maybank transfer to my Paynow VPA?

      For users using the Maybank app, kindly note that there is no need to input the complete VPA code of "UEN202XXXXXXXXXX#XNAP".

      Instead, please ask your sender to follow the steps below:

      • Begin by selecting the PayNow ID Type, which is "VPA (UEN)".
      • Input the UEN Number as "202XXXXXXXXXX".
      • Lastly, choose "#XNAP" as the Institution from the provided dropdown list.

      Once these steps are completed, they can proceed with the transaction.

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