There can be a number of reasons why our partner Wise could decide to not accept an integration with an account. One common reason is that Wise does not support a number of business activities. For more detail, please look into Wise's Acceptable Use Policy

If you have pending payments or remaining balances in your Wise account, we will cancel and return any money that has been received back by the way it was sent - typically back to your Aspire account.

We apologise for all the inconveniences caused. If there is any other way we could help you with this process, please let us know here.

Questions? If would like more assistance, please let us know here and we will come back with a more specific analysis and/or explanation.