--- title: Why did my PayNow QR Code & VPA not work? description: There are three potential reasons why your PayNow QR Code or VPA may not work. --- [Skip to content](https://support.aspireapp.com/migration/trial/why-did-my-paynow-qr-code-vpa-not-work#main-content) English Show submenu for translations ![Circle-2.png\]](https://support.aspireapp.com/hs-fs/hubfs/Circle-2.png?height=200&name=Circle-2.png) Open main navigation Close main navigation - English Show submenu for translations - Go to aspireapp.com Go to aspireapp.com Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Trial](https://support.aspireapp.com/migration/trial?hsLang=en) 2. [SGD Account](https://support.aspireapp.com/migration/trial/sgd-account?hsLang=en) 3. [Send & Receive PayNow Locally](https://support.aspireapp.com/migration/trial/sgd-account?hsLang=en#send-receive-paynow-locally) # Why did my PayNow QR Code & VPA not work? ## There are three potential reasons why your PayNow QR Code or VPA may not work. #### **1. Your PayNow account was temporarily deactivated due to an extended period of inactivity** Once you receive your PayNow QR Code and VPA details, it will be deactivated if there is **NO PayNow activity after a period of time**. If this happens, please discard any previous PayNow QR code and VPA details, as they will no longer be valid. If you are unsure, please reach out to us [here](https://aspireapp.com/contact-us) to cross-check and confirm this for you. If you’d like to reactivate your PayNow details, you can do so anytime. Simply request it again in-app by clicking "**SGD Account**" \> "**PayNow details**". A new set of QR Code and VPA details will be provided. We've also included a[guide](https://support.aspireapp.com/faq/how-can-i-receive-money-through-paynow?hsLang=en) to assist you with activating your PayNow feature.  ![](https://support.aspireapp.com/hs-fs/hubfs/Knowledge%20Base%20Import/image-png-Jun-13-2023-09-32-14-8654-AM-2.png?width=565&height=437&name=image-png-Jun-13-2023-09-32-14-8654-AM-2.png) If you are unable to request for it again in-app, kindly access and complete our offline [PayNow request form](https://share.hsforms.com/1og2Jg0-8RwWnSaFe71gbpQclt5p) to have it re-activated. #### **2. Sender placed the wrong VPA details on the transfer** It is important to note that while your VPA may appear similar to your UEN number, it is not the same. Therefore, we recommend that you remind your sender to - NOT select "UEN" as the mode of transfer, as this option is not currently supported by Aspire PayNow. - Input your complete and accurate VPA details, including all necessary characters. #### **3. Sender's bank is unable to scan/send to your Aspire Paynow QR code/VPA** Any external application that is able to scan your PayNow QR Code and display your company name/ or has the option to pay to VPA, will support payment to your Aspire account via Paynow. To view a list of applications we have tested that support Aspire PayNow QR/VPA codes, please visit [this link](https://support.aspireapp.com/faq/which-banks-or-apps-can-send-funds-to-aspire-via-paynow?hsLang=en). In the event a sender's external application is unable to scan/send to your Aspire Paynow QR code/VPA, please advise the sender to: - Raise this to their respective application provider and obtain a service request number. - Subsequently, inform Aspire of the issue along with the service request number via [this link](https://support.aspireapp.com/faq/kb-tickets/new?hsLang=en), where we will proactively encourage the sender's application provider to work on a fix to their application. Please also advise the sender to use an alternative application to send funds via Paynow.   **Questions?** Please log in to the app and reach out in the chat at the bottom right corner of the screen. --- **Suggestions?** Let us know [here](https://share.hsforms.com/1X4gc3uK1RQmgwTGVnQJg0Qclt5p?referring_page_website_from_form=Will%20my%20PayNow%20be%20active%20if%20I%20don%27t%20use%20it%20for%20a%20period%20of%20time?). - [Account Management](https://support.aspireapp.com/migration/trial/account-management?hsLang=en#main-content) - [Notification Settings](https://support.aspireapp.com/migration/trial/account-management?hsLang=en#notification-settings) - [Multi-User Access](https://support.aspireapp.com/migration/trial/account-management?hsLang=en#multi-user-access) - [Account Details](https://support.aspireapp.com/migration/trial/account-management?hsLang=en#account-details) - [Account Opening & Eligibility](https://support.aspireapp.com/migration/trial/account-management?hsLang=en#account-opening-eligibility) - [Approval Policy](https://support.aspireapp.com/migration/trial/account-management?hsLang=en#approval-policy) - [Account Closure](https://support.aspireapp.com/migration/trial/account-management?hsLang=en#account-closure) - [DBS USD Account](https://support.aspireapp.com/migration/trial/dbs-usd-account?hsLang=en#main-content) - [Send Money](https://support.aspireapp.com/migration/trial/dbs-usd-account?hsLang=en#send-money) - [Receive Money](https://support.aspireapp.com/migration/trial/dbs-usd-account?hsLang=en#receive-money) - [General Information](https://support.aspireapp.com/migration/trial/dbs-usd-account?hsLang=en#general-information) - [Cards](https://support.aspireapp.com/migration/trial/cards?hsLang=en#main-content) - [Advance Cards](https://support.aspireapp.com/migration/trial/cards?hsLang=en#advance-cards) - [General Card Information](https://support.aspireapp.com/migration/trial/cards?hsLang=en#general-card-information) - [Physical Card](https://support.aspireapp.com/migration/trial/cards?hsLang=en#physical-card) - [Debit Cards](https://support.aspireapp.com/migration/trial/cards?hsLang=en#debit-cards) - [Aspire USD Account](https://support.aspireapp.com/migration/trial/aspire-usd-account?hsLang=en#main-content) - [Send Money](https://support.aspireapp.com/migration/trial/aspire-usd-account?hsLang=en#send-money) - [About your Aspire USD Account](https://support.aspireapp.com/migration/trial/aspire-usd-account?hsLang=en#about-your-aspire-usd-account) - [Receive Money](https://support.aspireapp.com/migration/trial/aspire-usd-account?hsLang=en#receive-money) - [Managing your Aspire USD Account](https://support.aspireapp.com/migration/trial/aspire-usd-account?hsLang=en#managing-your-aspire-usd-account) - [Eligibility](https://support.aspireapp.com/migration/trial/aspire-usd-account?hsLang=en#eligibility) - [Uncategorized](https://support.aspireapp.com/migration/trial/uncategorized?hsLang=en) - [IDR Account](https://support.aspireapp.com/migration/trial/idr-account?hsLang=en#main-content) - [All about IDR Account](https://support.aspireapp.com/migration/trial/idr-account?hsLang=en#all-about-idr-account) - [Send Money](https://support.aspireapp.com/migration/trial/idr-account?hsLang=en#send-money) - [Receive Money](https://support.aspireapp.com/migration/trial/idr-account?hsLang=en#receive-money) - [Managing IDR Account](https://support.aspireapp.com/migration/trial/idr-account?hsLang=en#managing-idr-account) - [Integrations](https://support.aspireapp.com/migration/trial/idr-account?hsLang=en#integrations) - [Revenue Management](https://support.aspireapp.com/migration/trial/revenue-management?hsLang=en#main-content) - [Invoice Management](https://support.aspireapp.com/migration/trial/revenue-management?hsLang=en#invoice-management) - [Spend Management](https://support.aspireapp.com/migration/trial/spend-management?hsLang=en#main-content) - [Bills](https://support.aspireapp.com/migration/trial/spend-management?hsLang=en#bills) - [Claims](https://support.aspireapp.com/migration/trial/spend-management?hsLang=en#claims) - [Budgets](https://support.aspireapp.com/migration/trial/spend-management?hsLang=en#budgets) - [Credit for Working Capital](https://support.aspireapp.com/migration/trial/spend-management?hsLang=en#credit-for-working-capital) - [Account Opening](https://support.aspireapp.com/migration/trial/account-opening?hsLang=en#main-content) - [Account Opening & Eligibility](https://support.aspireapp.com/migration/trial/account-opening?hsLang=en#account-opening-eligibility) - [About Us](https://support.aspireapp.com/migration/trial/account-opening?hsLang=en#about-us) - [SGD Account](https://support.aspireapp.com/migration/trial/sgd-account?hsLang=en#main-content) - [Receive Internationally](https://support.aspireapp.com/migration/trial/sgd-account?hsLang=en#receive-internationally) - [General](https://support.aspireapp.com/migration/trial/sgd-account?hsLang=en#general) - [Send Internationally](https://support.aspireapp.com/migration/trial/sgd-account?hsLang=en#send-internationally) - [Send & Receive PayNow Locally](https://support.aspireapp.com/migration/trial/sgd-account?hsLang=en#send-receive-paynow-locally) - [Send Locally](https://support.aspireapp.com/migration/trial/sgd-account?hsLang=en#send-locally) - [Receive Locally](https://support.aspireapp.com/migration/trial/sgd-account?hsLang=en#receive-locally) - [Payment Platforms](https://support.aspireapp.com/migration/trial/payment-platforms?hsLang=en#main-content) - [PayPal](https://support.aspireapp.com/migration/trial/payment-platforms?hsLang=en#paypal) - [Qoo10](https://support.aspireapp.com/migration/trial/payment-platforms?hsLang=en#qoo10) - [Shopify](https://support.aspireapp.com/migration/trial/payment-platforms?hsLang=en#shopify) - [Shopee](https://support.aspireapp.com/migration/trial/payment-platforms?hsLang=en#shopee) - [Etsy](https://support.aspireapp.com/migration/trial/payment-platforms?hsLang=en#etsy) - [Stripe](https://support.aspireapp.com/migration/trial/payment-platforms?hsLang=en#stripe) - [Lazada](https://support.aspireapp.com/migration/trial/payment-platforms?hsLang=en#lazada) - [Apple App Store](https://support.aspireapp.com/migration/trial/payment-platforms?hsLang=en#apple-app-store) - [Accounting Integrations](https://support.aspireapp.com/migration/trial/accounting-integrations?hsLang=en#main-content) - [Export Data](https://support.aspireapp.com/migration/trial/accounting-integrations?hsLang=en#export-data) - [QuickBooks](https://support.aspireapp.com/migration/trial/accounting-integrations?hsLang=en#quickbooks) - [NetSuite](https://support.aspireapp.com/migration/trial/accounting-integrations?hsLang=en#netsuite) - [Category Management](https://support.aspireapp.com/migration/trial/accounting-integrations?hsLang=en#category-management) - [Xero](https://support.aspireapp.com/migration/trial/accounting-integrations?hsLang=en#xero) - [Accurate](https://support.aspireapp.com/migration/trial/accounting-integrations?hsLang=en#accurate) - [Zoho Expense](https://support.aspireapp.com/migration/trial/accounting-integrations?hsLang=en#zoho-expense) - [Jurnal](https://support.aspireapp.com/migration/trial/accounting-integrations?hsLang=en#jurnal) - [SAP Business One](https://support.aspireapp.com/migration/trial/accounting-integrations?hsLang=en#sap-business-one) - [Safety and Security](https://support.aspireapp.com/migration/trial/safety-and-security?hsLang=en#main-content) - [Other Queries](https://support.aspireapp.com/migration/trial/safety-and-security?hsLang=en#other-queries) - [Funds Safety](https://support.aspireapp.com/migration/trial/safety-and-security?hsLang=en#funds-safety) - [Personal Data Protection Act (PDPA)](https://support.aspireapp.com/migration/trial/safety-and-security?hsLang=en#personal-data-protection-act-pdpa) - [Security and Fraud Controls](https://support.aspireapp.com/migration/trial/safety-and-security?hsLang=en#security-and-fraud-controls) - [Incorporation](https://support.aspireapp.com/migration/trial/incorporation?hsLang=en) - [Subscription Plan](https://support.aspireapp.com/migration/trial/subscription-plan?hsLang=en#main-content) - [Billing](https://support.aspireapp.com/migration/trial/subscription-plan?hsLang=en#billing) - [Services & Value](https://support.aspireapp.com/migration/trial/subscription-plan?hsLang=en#services-value) - [Promotions](https://support.aspireapp.com/migration/trial/subscription-plan?hsLang=en#promotions) - [Others](https://support.aspireapp.com/migration/trial/others?hsLang=en) [![](https://static.hsappstatic.net/cms-onboarding-ui/ex/default-logo.svg)](https://aspireapp.com) aspireapp.com Help Center Copyright © 2026, Aspire