--- title: Why did my recipient receive less than the amount I sent from my Aspire USD Account? description: How can you ensure that your recipient receives the exact amount? --- [Skip to content](https://support.aspireapp.com/migration/faq/id/why-did-my-recipient-receive-less-than-the-amount-i-sent-from-my-aspire-usd-account#main-content) - [English](https://support.aspireapp.com/migration/faq/id/why-did-my-recipient-receive-less-than-the-amount-i-sent-from-my-aspire-usd-account) - [Bahasa Indonesia](https://support.aspireapp.com/migration/id/faq/id/mengapa-penerima-tidak-menerima-dana-yang-saya-kirimkan-melalui-akun-usd-dalam-jumlah-utuh) English Show submenu for translations ![Aspire Logo 202011-Sep-07-2023-03-11-02-4248-AM.webp\]](https://support.aspireapp.com/hs-fs/hubfs/Aspire%20Logo%20202011-Sep-07-2023-03-11-02-4248-AM.webp?height=40&name=Aspire%20Logo%20202011-Sep-07-2023-03-11-02-4248-AM.webp) Open main navigation Close main navigation - - [English](https://support.aspireapp.com/migration/faq/id/why-did-my-recipient-receive-less-than-the-amount-i-sent-from-my-aspire-usd-account) - [Bahasa Indonesia](https://support.aspireapp.com/migration/id/faq/id/mengapa-penerima-tidak-menerima-dana-yang-saya-kirimkan-melalui-akun-usd-dalam-jumlah-utuh) English Show submenu for translations - [Go to aspireapp.com/id](https://aspireapp.com/id) [Go to aspireapp.com/id](https://aspireapp.com/id) How can we help? - There are no suggestions because the search field is empty. 1. [Aspire FAQs - Indonesia](https://support.aspireapp.com/migration/faq/id?hsLang=en) 2. [USD Account](https://support.aspireapp.com/migration/faq/id/usd-account?hsLang=en) 3. [Send Money](https://support.aspireapp.com/migration/faq/id/usd-account?hsLang=en#send-money) # Why did my recipient receive less than the amount I sent from my Aspire USD Account? ## How can you ensure that your recipient receives the exact amount? For SWIFT transfers, intermediary fees may be charged. The sender has the option to choose the SWIFT Fee type for their transfer: - **SHA** - Sender and recipient will split the intermediary fee - **OUR** - Sender will bear the entire intermediary fee **See article [What are Shared (SHA) and Our (OUR) Charges?](https://support.aspireapp.com/faq/what-are-shared-sha-and-our-our-charges?hsLang=en)** Aspire offers the **OUR** SWIFT fee type option. If you're sending a SWIFT transfer from your USD account and want to shoulder the intermediary fees, you can select the toggle: *"Pay USD(amount) extra and fix this amount".* **Without** this toggle, the default SWIFT transfer will be a **SHA** SWIFT transfer. Sometimes, in rare cases, the recipient may not receive the full payment amount, in spite of you selecting the toggle.  **Why?** When the payment enters the **US clearing system**, certain payment data is removed (including the payment charge type information relating to **OUR**) as they are not fully optimized to receive SWIFT payments. As a result, the transfer is being reverted to the default SWIFT fee type, **SHA**, and the correspondent bank passing the payment through to the beneficiary bank can potentially deduct an intermediary fee from the payment amount itself. **Please note that this payment scenario is out of Aspire's and our partner's *(The Currency Cloud Limited*) control and can happen to any bank or financial institution.** **Questions?** Please log in to the app and reach out in the chat at the bottom right corner of the screen. --- **Suggestions?** Let us know [here](https://share.hsforms.com/1X4gc3uK1RQmgwTGVnQJg0Qclt5p?referring_page_website_from_form=Why%20did%20my%20recipient%20receive%20less%20than%20the%20amount%20I%20sent%20from%20my%20Aspire%20USD%20Account?). - [Account Opening](https://support.aspireapp.com/migration/faq/id/account-opening?hsLang=en#main-content) - [About Us](https://support.aspireapp.com/migration/faq/id/account-opening?hsLang=en#about-us) - [Account Opening & Eligibility](https://support.aspireapp.com/migration/faq/id/account-opening?hsLang=en#account-opening-eligibility) - 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