---
title: Fraud and Staying Safe Online
description: Aspire will always ask security questions before beginning our phone conversation with you.
---
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1. [Aspire FAQs - Indonesia](https://support.aspireapp.com/migration/faq/id?hsLang=en)
2. [Safety and Security](https://support.aspireapp.com/migration/faq/id/safety-and-security?hsLang=en)
3. [Security and Fraud Controls](https://support.aspireapp.com/migration/faq/id/safety-and-security?hsLang=en#security-and-fraud-controls)
# Fraud and Staying Safe Online
## Aspire will always ask security questions before beginning our phone conversation with you.
If you receive a call from someone claiming to be from "Aspire" our team will always go through a few security questions first.
**We will verify and confirm two things:**
- Verify your identity by confirming your email address; and
- Confirming your Aspire Support Ticket Number
*If an Aspire Ticket number is not available, we will ask another question based on details provided during your registration with us.*
If those two items are not verified, it is not us.
**Things we will never ask you to do:**
- we will never ask for your password or OTP over a call
- send money to a holding account, safe account or any other account
- make a payment or send money for any reason
- accept a notification on your phone
- ignore a fraud or payment warning
- give us your PIN or any personal information
If someone’s claiming to be from Aspire and asking you to do this – it’s a scam.
If you believe you're being scammed or have been scammed, **contact us immediately** on the **Fraud/Card Loss Support Line** inside your Aspire App.
**In-App:**
1. Located at the bottom of the screen, click on **Menu**
2. Scroll down and click on **Fraud/Card Loss Support &**
3. Our **Fraud Hotline** will appear, please call straight away. It is 24/7
**Via web browser:**
1. At the top click on Help ****
2. Click on the **Fraud/Card Support** & call our **Fraud Hotline** which is 24/7
**Questions?** Please log in to the app and reach out in the chat at the bottom right corner of the screen.
---
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- [Account Opening](https://support.aspireapp.com/migration/faq/id/account-opening?hsLang=en#main-content)
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- [Account Details](https://support.aspireapp.com/migration/faq/id/account-management?hsLang=en#account-details)
- [Account Closure](https://support.aspireapp.com/migration/faq/id/account-management?hsLang=en#account-closure)
- [Approval Policy](https://support.aspireapp.com/migration/faq/id/account-management?hsLang=en#approval-policy)
- [Account Analytics](https://support.aspireapp.com/migration/faq/id/account-management?hsLang=en#account-analytics)
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- [About your Aspire USD Account](https://support.aspireapp.com/migration/faq/id/usd-account?hsLang=en#about-your-aspire-usd-account)
- [Eligibility](https://support.aspireapp.com/migration/faq/id/usd-account?hsLang=en#eligibility)
- [Managing your Aspire USD Account](https://support.aspireapp.com/migration/faq/id/usd-account?hsLang=en#managing-your-aspire-usd-account)
- [Send Money](https://support.aspireapp.com/migration/faq/id/usd-account?hsLang=en#send-money)
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- [About your Aspire EUR Account](https://support.aspireapp.com/migration/faq/id/eur-account?hsLang=en#about-your-aspire-eur-account)
- [Send Money](https://support.aspireapp.com/migration/faq/id/eur-account?hsLang=en#send-money)
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- [About your Aspire GBP Account](https://support.aspireapp.com/migration/faq/id/gbp-account?hsLang=en#about-your-aspire-gbp-account)
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- [Safety and Security](https://support.aspireapp.com/migration/faq/id/safety-and-security?hsLang=en#main-content)
- [Funds Safety](https://support.aspireapp.com/migration/faq/id/safety-and-security?hsLang=en#funds-safety)
- [Security and Fraud Controls](https://support.aspireapp.com/migration/faq/id/safety-and-security?hsLang=en#security-and-fraud-controls)
- [Personal Data Protection Act (PDPA)](https://support.aspireapp.com/migration/faq/id/safety-and-security?hsLang=en#personal-data-protection-act-pdpa)
- [Other Queries](https://support.aspireapp.com/migration/faq/id/safety-and-security?hsLang=en#other-queries)
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