---
title: Why was my account closed by Aspire?
description: In rare occasions, we may need to close your account for reasons outside of our control.
---

[![company logo](https://support.aspireapp.com/hs-fs/hubfs/Aspire%20Logo%20202011.png?height=120&name=Aspire%20Logo%20202011.png)](https://aspireapp.com/) 

[Aspire FAQs](https://support.aspireapp.com/migrated/faq)

- [Go to Aspireapp](https://aspireapp.com)
- <https://support.aspireapp.com/migrated/faq/kb-tickets/new>

- [Bahasa Indonesia](https://support.aspireapp.com/id/migrated/faq/akun-saya-telah-ditutup-oleh-aspire)
- [简体中文](https://support.aspireapp.com/zh-cn/migrated/faq/账户管理/账户关闭)

 Account Closure

- [Incorporation](https://support.aspireapp.com/migrated/faq/incorporation)
- [Account Opening](https://support.aspireapp.com/migrated/faq/account-opening) 
    - [About Us](https://support.aspireapp.com/migrated/faq/account-opening#about-us)
    - [Account Opening & Eligibility](https://support.aspireapp.com/migrated/faq/account-opening#account-opening-eligibility)
    - [Other FAQs](https://support.aspireapp.com/migrated/faq/account-opening#other-faqs)
- [Account Management](https://support.aspireapp.com/migrated/faq/account-management) 
    - [Multi-User Access](https://support.aspireapp.com/migrated/faq/account-management#multi-user-access)
    - [Approval Policy](https://support.aspireapp.com/migrated/faq/account-management#approval-policy)
    - [Notification Settings](https://support.aspireapp.com/migrated/faq/account-management#notification-settings)
    - [Account Details](https://support.aspireapp.com/migrated/faq/account-management#account-details)
    - [Account Closure](https://support.aspireapp.com/migrated/faq/account-management#account-closure)
    - [Account Analytics](https://support.aspireapp.com/migrated/faq/account-management#account-analytics)
- [Receipt Management](https://support.aspireapp.com/migrated/faq/receipt-management)
- [SGD Account](https://support.aspireapp.com/migrated/faq/sgd-account) 
    - [General](https://support.aspireapp.com/migrated/faq/sgd-account#general)
    - [Send Locally](https://support.aspireapp.com/migrated/faq/sgd-account#send-locally)
    - [Receive Locally](https://support.aspireapp.com/migrated/faq/sgd-account#receive-locally)
    - [Send & Receive PayNow Locally](https://support.aspireapp.com/migrated/faq/sgd-account#send-receive-paynow-locally)
    - [Send Internationally](https://support.aspireapp.com/migrated/faq/sgd-account#send-internationally)
    - [Receive Internationally](https://support.aspireapp.com/migrated/faq/sgd-account#receive-internationally)
- [USD Account](https://support.aspireapp.com/migrated/faq/usd-account) 
    - [Eligibility](https://support.aspireapp.com/migrated/faq/usd-account#eligibility)
    - [Managing your Aspire USD Account](https://support.aspireapp.com/migrated/faq/usd-account#managing-your-aspire-usd-account)
    - [Send Money](https://support.aspireapp.com/migrated/faq/usd-account#send-money)
    - [Receive Money](https://support.aspireapp.com/migrated/faq/usd-account#receive-money)
    - [About your Aspire USD Account](https://support.aspireapp.com/migrated/faq/usd-account#about-your-aspire-usd-account)
- [IDR Account](https://support.aspireapp.com/migrated/faq/idr-account) 
    - [All about IDR Account](https://support.aspireapp.com/migrated/faq/idr-account#all-about-idr-account)
    - [Managing IDR Account](https://support.aspireapp.com/migrated/faq/idr-account#managing-idr-account)
    - [Send Money](https://support.aspireapp.com/migrated/faq/idr-account#send-money)
    - [Receive Money](https://support.aspireapp.com/migrated/faq/idr-account#receive-money)
- [EUR Account](https://support.aspireapp.com/migrated/faq/eur-account) 
    - [Eligibility](https://support.aspireapp.com/migrated/faq/eur-account#eligibility)
    - [About your Aspire EUR Account](https://support.aspireapp.com/migrated/faq/eur-account#about-your-aspire-eur-account)
    - [Send Money](https://support.aspireapp.com/migrated/faq/eur-account#send-money)
    - [Receive Money](https://support.aspireapp.com/migrated/faq/eur-account#receive-money)
- [GBP Account](https://support.aspireapp.com/migrated/faq/gbp-account) 
    - [Eligibility](https://support.aspireapp.com/migrated/faq/gbp-account#eligibility)
    - [About your Aspire GBP Account](https://support.aspireapp.com/migrated/faq/gbp-account#about-your-aspire-gbp-account)
    - [Send Money](https://support.aspireapp.com/migrated/faq/gbp-account#send-money)
    - [Receive Money](https://support.aspireapp.com/migrated/faq/gbp-account#receive-money)
- [Cards](https://support.aspireapp.com/migrated/faq/cards) 
    - [General Card Information](https://support.aspireapp.com/migrated/faq/cards#general-card-information)
    - [Physical Card](https://support.aspireapp.com/migrated/faq/cards#physical-card)
    - [Advance Cards](https://support.aspireapp.com/migrated/faq/cards#advance-cards)
    - [Debit Cards](https://support.aspireapp.com/migrated/faq/cards#debit-cards)
- [Spend Management](https://support.aspireapp.com/migrated/faq/spend-management) 
    - [Budgets](https://support.aspireapp.com/migrated/faq/spend-management#budgets)
    - [Claims](https://support.aspireapp.com/migrated/faq/spend-management#claims)
    - [Bills](https://support.aspireapp.com/migrated/faq/spend-management#bills)
- [Revenue Management](https://support.aspireapp.com/migrated/faq/revenue-management) 
    - [General](https://support.aspireapp.com/migrated/faq/revenue-management#general)
    - [Invoices](https://support.aspireapp.com/migrated/faq/revenue-management#invoices)
    - [Payment Link](https://support.aspireapp.com/migrated/faq/revenue-management#payment-link)
    - [Payment Gateway](https://support.aspireapp.com/migrated/faq/revenue-management#payment-gateway)
- [Accounting Integrations](https://support.aspireapp.com/migrated/faq/accounting-integrations) 
    - [Xero](https://support.aspireapp.com/migrated/faq/accounting-integrations#xero)
    - [NetSuite](https://support.aspireapp.com/migrated/faq/accounting-integrations#netsuite)
    - [QuickBooks](https://support.aspireapp.com/migrated/faq/accounting-integrations#quickbooks)
    - [Jurnal](https://support.aspireapp.com/migrated/faq/accounting-integrations#jurnal)
    - [Accurate](https://support.aspireapp.com/migrated/faq/accounting-integrations#accurate)
    - [Export Data](https://support.aspireapp.com/migrated/faq/accounting-integrations#export-data)
    - [Category Management](https://support.aspireapp.com/migrated/faq/accounting-integrations#category-management)
    - [SAP Business One](https://support.aspireapp.com/migrated/faq/accounting-integrations#sap-business-one)
    - [Zoho Expense](https://support.aspireapp.com/migrated/faq/accounting-integrations#zoho-expense)
- [Payment Platforms](https://support.aspireapp.com/migrated/faq/payment-platforms) 
    - [Stripe](https://support.aspireapp.com/migrated/faq/payment-platforms#stripe)
    - [PayPal](https://support.aspireapp.com/migrated/faq/payment-platforms#paypal)
    - [Shopify](https://support.aspireapp.com/migrated/faq/payment-platforms#shopify)
    - [Apple App Store](https://support.aspireapp.com/migrated/faq/payment-platforms#apple-app-store)
    - [Qoo10](https://support.aspireapp.com/migrated/faq/payment-platforms#qoo10)
    - [Lazada](https://support.aspireapp.com/migrated/faq/payment-platforms#lazada)
    - [Shopee](https://support.aspireapp.com/migrated/faq/payment-platforms#shopee)
    - [Etsy](https://support.aspireapp.com/migrated/faq/payment-platforms#etsy)
- [Subscription Plan](https://support.aspireapp.com/migrated/faq/subscription-plan) 
    - [Services & Value](https://support.aspireapp.com/migrated/faq/subscription-plan#services-value)
    - [Billing](https://support.aspireapp.com/migrated/faq/subscription-plan#billing)
- [Safety and Security](https://support.aspireapp.com/migrated/faq/safety-and-security) 
    - [Funds Safety](https://support.aspireapp.com/migrated/faq/safety-and-security#funds-safety)
    - [Security and Fraud Controls](https://support.aspireapp.com/migrated/faq/safety-and-security#security-and-fraud-controls)
    - [Other Queries](https://support.aspireapp.com/migrated/faq/safety-and-security#other-queries)
    - [Personal Data Protection Act (PDPA)](https://support.aspireapp.com/migrated/faq/safety-and-security#personal-data-protection-act-pdpa)
- [Others](https://support.aspireapp.com/migrated/faq/others)
- [Google Work Space](https://support.aspireapp.com/migrated/faq/google-work-space) 
    - [Common FAQs for set up in Google Workspace Portal](https://support.aspireapp.com/migrated/faq/google-work-space#common-faqs-for-set-up-in-google-workspace-portal)
    - [Initial Activation](https://support.aspireapp.com/migrated/faq/google-work-space#initial-activation)
    - [Setting Up](https://support.aspireapp.com/migrated/faq/google-work-space#setting-up)
    - [Admin & Storage](https://support.aspireapp.com/migrated/faq/google-work-space#admin-storage)

[Back to home](https://support.aspireapp.com/migrated/faq)

1. [Aspire FAQs](https://support.aspireapp.com/migrated/faq)
2. [Account Management](https://support.aspireapp.com/migrated/faq/account-management)
3. Account Closure

- [Incorporation](https://support.aspireapp.com/migrated/faq/incorporation)
- [Account Opening](https://support.aspireapp.com/migrated/faq/account-opening) 
    - [About Us](https://support.aspireapp.com/migrated/faq/account-opening#about-us)
    - [Account Opening & Eligibility](https://support.aspireapp.com/migrated/faq/account-opening#account-opening-eligibility)
    - [Other FAQs](https://support.aspireapp.com/migrated/faq/account-opening#other-faqs)
- [Account Management](https://support.aspireapp.com/migrated/faq/account-management) 
    - [Multi-User Access](https://support.aspireapp.com/migrated/faq/account-management#multi-user-access)
    - [Approval Policy](https://support.aspireapp.com/migrated/faq/account-management#approval-policy)
    - [Notification Settings](https://support.aspireapp.com/migrated/faq/account-management#notification-settings)
    - [Account Details](https://support.aspireapp.com/migrated/faq/account-management#account-details)
    - [Account Closure](https://support.aspireapp.com/migrated/faq/account-management#account-closure)
    - [Account Analytics](https://support.aspireapp.com/migrated/faq/account-management#account-analytics)
- [Receipt Management](https://support.aspireapp.com/migrated/faq/receipt-management)
- [SGD Account](https://support.aspireapp.com/migrated/faq/sgd-account) 
    - [General](https://support.aspireapp.com/migrated/faq/sgd-account#general)
    - [Send Locally](https://support.aspireapp.com/migrated/faq/sgd-account#send-locally)
    - [Receive Locally](https://support.aspireapp.com/migrated/faq/sgd-account#receive-locally)
    - [Send & Receive PayNow Locally](https://support.aspireapp.com/migrated/faq/sgd-account#send-receive-paynow-locally)
    - [Send Internationally](https://support.aspireapp.com/migrated/faq/sgd-account#send-internationally)
    - [Receive Internationally](https://support.aspireapp.com/migrated/faq/sgd-account#receive-internationally)
- [USD Account](https://support.aspireapp.com/migrated/faq/usd-account) 
    - [Eligibility](https://support.aspireapp.com/migrated/faq/usd-account#eligibility)
    - [Managing your Aspire USD Account](https://support.aspireapp.com/migrated/faq/usd-account#managing-your-aspire-usd-account)
    - [Send Money](https://support.aspireapp.com/migrated/faq/usd-account#send-money)
    - [Receive Money](https://support.aspireapp.com/migrated/faq/usd-account#receive-money)
    - [About your Aspire USD Account](https://support.aspireapp.com/migrated/faq/usd-account#about-your-aspire-usd-account)
- [IDR Account](https://support.aspireapp.com/migrated/faq/idr-account) 
    - [All about IDR Account](https://support.aspireapp.com/migrated/faq/idr-account#all-about-idr-account)
    - [Managing IDR Account](https://support.aspireapp.com/migrated/faq/idr-account#managing-idr-account)
    - [Send Money](https://support.aspireapp.com/migrated/faq/idr-account#send-money)
    - [Receive Money](https://support.aspireapp.com/migrated/faq/idr-account#receive-money)
- [EUR Account](https://support.aspireapp.com/migrated/faq/eur-account) 
    - [Eligibility](https://support.aspireapp.com/migrated/faq/eur-account#eligibility)
    - [About your Aspire EUR Account](https://support.aspireapp.com/migrated/faq/eur-account#about-your-aspire-eur-account)
    - [Send Money](https://support.aspireapp.com/migrated/faq/eur-account#send-money)
    - [Receive Money](https://support.aspireapp.com/migrated/faq/eur-account#receive-money)
- [GBP Account](https://support.aspireapp.com/migrated/faq/gbp-account) 
    - [Eligibility](https://support.aspireapp.com/migrated/faq/gbp-account#eligibility)
    - [About your Aspire GBP Account](https://support.aspireapp.com/migrated/faq/gbp-account#about-your-aspire-gbp-account)
    - [Send Money](https://support.aspireapp.com/migrated/faq/gbp-account#send-money)
    - [Receive Money](https://support.aspireapp.com/migrated/faq/gbp-account#receive-money)
- [Cards](https://support.aspireapp.com/migrated/faq/cards) 
    - [General Card Information](https://support.aspireapp.com/migrated/faq/cards#general-card-information)
    - [Physical Card](https://support.aspireapp.com/migrated/faq/cards#physical-card)
    - [Advance Cards](https://support.aspireapp.com/migrated/faq/cards#advance-cards)
    - [Debit Cards](https://support.aspireapp.com/migrated/faq/cards#debit-cards)
- [Spend Management](https://support.aspireapp.com/migrated/faq/spend-management) 
    - [Budgets](https://support.aspireapp.com/migrated/faq/spend-management#budgets)
    - [Claims](https://support.aspireapp.com/migrated/faq/spend-management#claims)
    - [Bills](https://support.aspireapp.com/migrated/faq/spend-management#bills)
- [Revenue Management](https://support.aspireapp.com/migrated/faq/revenue-management) 
    - [General](https://support.aspireapp.com/migrated/faq/revenue-management#general)
    - [Invoices](https://support.aspireapp.com/migrated/faq/revenue-management#invoices)
    - [Payment Link](https://support.aspireapp.com/migrated/faq/revenue-management#payment-link)
    - [Payment Gateway](https://support.aspireapp.com/migrated/faq/revenue-management#payment-gateway)
- [Accounting Integrations](https://support.aspireapp.com/migrated/faq/accounting-integrations) 
    - [Xero](https://support.aspireapp.com/migrated/faq/accounting-integrations#xero)
    - [NetSuite](https://support.aspireapp.com/migrated/faq/accounting-integrations#netsuite)
    - [QuickBooks](https://support.aspireapp.com/migrated/faq/accounting-integrations#quickbooks)
    - [Jurnal](https://support.aspireapp.com/migrated/faq/accounting-integrations#jurnal)
    - [Accurate](https://support.aspireapp.com/migrated/faq/accounting-integrations#accurate)
    - [Export Data](https://support.aspireapp.com/migrated/faq/accounting-integrations#export-data)
    - [Category Management](https://support.aspireapp.com/migrated/faq/accounting-integrations#category-management)
    - [SAP Business One](https://support.aspireapp.com/migrated/faq/accounting-integrations#sap-business-one)
    - [Zoho Expense](https://support.aspireapp.com/migrated/faq/accounting-integrations#zoho-expense)
- [Payment Platforms](https://support.aspireapp.com/migrated/faq/payment-platforms) 
    - [Stripe](https://support.aspireapp.com/migrated/faq/payment-platforms#stripe)
    - [PayPal](https://support.aspireapp.com/migrated/faq/payment-platforms#paypal)
    - [Shopify](https://support.aspireapp.com/migrated/faq/payment-platforms#shopify)
    - [Apple App Store](https://support.aspireapp.com/migrated/faq/payment-platforms#apple-app-store)
    - [Qoo10](https://support.aspireapp.com/migrated/faq/payment-platforms#qoo10)
    - [Lazada](https://support.aspireapp.com/migrated/faq/payment-platforms#lazada)
    - [Shopee](https://support.aspireapp.com/migrated/faq/payment-platforms#shopee)
    - [Etsy](https://support.aspireapp.com/migrated/faq/payment-platforms#etsy)
- [Subscription Plan](https://support.aspireapp.com/migrated/faq/subscription-plan) 
    - [Services & Value](https://support.aspireapp.com/migrated/faq/subscription-plan#services-value)
    - [Billing](https://support.aspireapp.com/migrated/faq/subscription-plan#billing)
- [Safety and Security](https://support.aspireapp.com/migrated/faq/safety-and-security) 
    - [Funds Safety](https://support.aspireapp.com/migrated/faq/safety-and-security#funds-safety)
    - [Security and Fraud Controls](https://support.aspireapp.com/migrated/faq/safety-and-security#security-and-fraud-controls)
    - [Other Queries](https://support.aspireapp.com/migrated/faq/safety-and-security#other-queries)
    - [Personal Data Protection Act (PDPA)](https://support.aspireapp.com/migrated/faq/safety-and-security#personal-data-protection-act-pdpa)
- [Others](https://support.aspireapp.com/migrated/faq/others)
- [Google Work Space](https://support.aspireapp.com/migrated/faq/google-work-space) 
    - [Common FAQs for set up in Google Workspace Portal](https://support.aspireapp.com/migrated/faq/google-work-space#common-faqs-for-set-up-in-google-workspace-portal)
    - [Initial Activation](https://support.aspireapp.com/migrated/faq/google-work-space#initial-activation)
    - [Setting Up](https://support.aspireapp.com/migrated/faq/google-work-space#setting-up)
    - [Admin & Storage](https://support.aspireapp.com/migrated/faq/google-work-space#admin-storage)

# Why was my account closed by Aspire?

In rare occasions, we may need to close your account for reasons outside of our control.

If this happens, we will **notify you by email** with appropriate instructions on the next steps.

Rest assured that our teams will ensure your money is returned to you.

Funds can be returned to one of the following accounts:

- Account in the name of the business
- Account in the name of the UBO
- Account in the name of the Director

We will need bank account details and an account statement for us to return the funds to the account of your choice.

Once we receive the necessary supporting documents, we will process the refunds **within 7-10 working days.**

 

**Questions?** Please log in to the app and reach out in the chat at the bottom right corner of the screen.

---

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[![company logo](https://support.aspireapp.com/hs-fs/hubfs/Aspire%20Logo%20202011-1.png?height=120&name=Aspire%20Logo%20202011-1.png)](https://aspireapp.com/)

Aspire FAQs

- [Go to Aspireapp](https://aspireapp.com)
- <https://support.aspireapp.com/migrated/faq/kb-tickets/new>