---
title: Why did my recipient receive less than the amount I sent from my Aspire USD Account?
description: How can you ensure that your recipient receives the exact amount?
---

[![company logo](https://support.aspireapp.com/hs-fs/hubfs/Aspire%20Logo%20202011.png?height=120&name=Aspire%20Logo%20202011.png)](https://aspireapp.com/) 

[Aspire FAQs](https://support.aspireapp.com/migrated/faq)

- [Go to Aspireapp](https://aspireapp.com)
- <https://support.aspireapp.com/migrated/faq/kb-tickets/new>

- [Bahasa Indonesia](https://support.aspireapp.com/id/migrated/faq/mengapa-penerima-tidak-menerima-dana-yang-saya-kirimkan-melalui-akun-usd-dalam-jumlah-utuh)
- [简体中文](https://support.aspireapp.com/zh-cn/migrated/faq/为什么收款人收到的金额要比我用美元账户转账的金额少)

 Send Money

- [Incorporation](https://support.aspireapp.com/migrated/faq/incorporation)
- [Account Opening](https://support.aspireapp.com/migrated/faq/account-opening) 
    - [About Us](https://support.aspireapp.com/migrated/faq/account-opening#about-us)
    - [Account Opening & Eligibility](https://support.aspireapp.com/migrated/faq/account-opening#account-opening-eligibility)
    - [Other FAQs](https://support.aspireapp.com/migrated/faq/account-opening#other-faqs)
- [Account Management](https://support.aspireapp.com/migrated/faq/account-management) 
    - [Multi-User Access](https://support.aspireapp.com/migrated/faq/account-management#multi-user-access)
    - [Approval Policy](https://support.aspireapp.com/migrated/faq/account-management#approval-policy)
    - [Notification Settings](https://support.aspireapp.com/migrated/faq/account-management#notification-settings)
    - [Account Details](https://support.aspireapp.com/migrated/faq/account-management#account-details)
    - [Account Closure](https://support.aspireapp.com/migrated/faq/account-management#account-closure)
    - [Account Analytics](https://support.aspireapp.com/migrated/faq/account-management#account-analytics)
- [Receipt Management](https://support.aspireapp.com/migrated/faq/receipt-management)
- [SGD Account](https://support.aspireapp.com/migrated/faq/sgd-account) 
    - [General](https://support.aspireapp.com/migrated/faq/sgd-account#general)
    - [Send Locally](https://support.aspireapp.com/migrated/faq/sgd-account#send-locally)
    - [Receive Locally](https://support.aspireapp.com/migrated/faq/sgd-account#receive-locally)
    - [Send & Receive PayNow Locally](https://support.aspireapp.com/migrated/faq/sgd-account#send-receive-paynow-locally)
    - [Send Internationally](https://support.aspireapp.com/migrated/faq/sgd-account#send-internationally)
    - [Receive Internationally](https://support.aspireapp.com/migrated/faq/sgd-account#receive-internationally)
- [USD Account](https://support.aspireapp.com/migrated/faq/usd-account) 
    - [Eligibility](https://support.aspireapp.com/migrated/faq/usd-account#eligibility)
    - [Managing your Aspire USD Account](https://support.aspireapp.com/migrated/faq/usd-account#managing-your-aspire-usd-account)
    - [Send Money](https://support.aspireapp.com/migrated/faq/usd-account#send-money)
    - [Receive Money](https://support.aspireapp.com/migrated/faq/usd-account#receive-money)
    - [About your Aspire USD Account](https://support.aspireapp.com/migrated/faq/usd-account#about-your-aspire-usd-account)
- [IDR Account](https://support.aspireapp.com/migrated/faq/idr-account) 
    - [All about IDR Account](https://support.aspireapp.com/migrated/faq/idr-account#all-about-idr-account)
    - [Managing IDR Account](https://support.aspireapp.com/migrated/faq/idr-account#managing-idr-account)
    - [Send Money](https://support.aspireapp.com/migrated/faq/idr-account#send-money)
    - [Receive Money](https://support.aspireapp.com/migrated/faq/idr-account#receive-money)
- [EUR Account](https://support.aspireapp.com/migrated/faq/eur-account) 
    - [Eligibility](https://support.aspireapp.com/migrated/faq/eur-account#eligibility)
    - [About your Aspire EUR Account](https://support.aspireapp.com/migrated/faq/eur-account#about-your-aspire-eur-account)
    - [Send Money](https://support.aspireapp.com/migrated/faq/eur-account#send-money)
    - [Receive Money](https://support.aspireapp.com/migrated/faq/eur-account#receive-money)
- [GBP Account](https://support.aspireapp.com/migrated/faq/gbp-account) 
    - [Eligibility](https://support.aspireapp.com/migrated/faq/gbp-account#eligibility)
    - [About your Aspire GBP Account](https://support.aspireapp.com/migrated/faq/gbp-account#about-your-aspire-gbp-account)
    - [Send Money](https://support.aspireapp.com/migrated/faq/gbp-account#send-money)
    - [Receive Money](https://support.aspireapp.com/migrated/faq/gbp-account#receive-money)
- [Cards](https://support.aspireapp.com/migrated/faq/cards) 
    - [General Card Information](https://support.aspireapp.com/migrated/faq/cards#general-card-information)
    - [Physical Card](https://support.aspireapp.com/migrated/faq/cards#physical-card)
    - [Advance Cards](https://support.aspireapp.com/migrated/faq/cards#advance-cards)
    - [Debit Cards](https://support.aspireapp.com/migrated/faq/cards#debit-cards)
- [Spend Management](https://support.aspireapp.com/migrated/faq/spend-management) 
    - [Budgets](https://support.aspireapp.com/migrated/faq/spend-management#budgets)
    - [Claims](https://support.aspireapp.com/migrated/faq/spend-management#claims)
    - [Bills](https://support.aspireapp.com/migrated/faq/spend-management#bills)
- [Revenue Management](https://support.aspireapp.com/migrated/faq/revenue-management) 
    - [General](https://support.aspireapp.com/migrated/faq/revenue-management#general)
    - [Invoices](https://support.aspireapp.com/migrated/faq/revenue-management#invoices)
    - [Payment Link](https://support.aspireapp.com/migrated/faq/revenue-management#payment-link)
    - [Payment Gateway](https://support.aspireapp.com/migrated/faq/revenue-management#payment-gateway)
- [Accounting Integrations](https://support.aspireapp.com/migrated/faq/accounting-integrations) 
    - [Xero](https://support.aspireapp.com/migrated/faq/accounting-integrations#xero)
    - [NetSuite](https://support.aspireapp.com/migrated/faq/accounting-integrations#netsuite)
    - [QuickBooks](https://support.aspireapp.com/migrated/faq/accounting-integrations#quickbooks)
    - [Jurnal](https://support.aspireapp.com/migrated/faq/accounting-integrations#jurnal)
    - [Accurate](https://support.aspireapp.com/migrated/faq/accounting-integrations#accurate)
    - [Export Data](https://support.aspireapp.com/migrated/faq/accounting-integrations#export-data)
    - [Category Management](https://support.aspireapp.com/migrated/faq/accounting-integrations#category-management)
    - [SAP Business One](https://support.aspireapp.com/migrated/faq/accounting-integrations#sap-business-one)
    - [Zoho Expense](https://support.aspireapp.com/migrated/faq/accounting-integrations#zoho-expense)
- [Payment Platforms](https://support.aspireapp.com/migrated/faq/payment-platforms) 
    - [Stripe](https://support.aspireapp.com/migrated/faq/payment-platforms#stripe)
    - [PayPal](https://support.aspireapp.com/migrated/faq/payment-platforms#paypal)
    - [Shopify](https://support.aspireapp.com/migrated/faq/payment-platforms#shopify)
    - [Apple App Store](https://support.aspireapp.com/migrated/faq/payment-platforms#apple-app-store)
    - [Qoo10](https://support.aspireapp.com/migrated/faq/payment-platforms#qoo10)
    - [Lazada](https://support.aspireapp.com/migrated/faq/payment-platforms#lazada)
    - [Shopee](https://support.aspireapp.com/migrated/faq/payment-platforms#shopee)
    - [Etsy](https://support.aspireapp.com/migrated/faq/payment-platforms#etsy)
- [Subscription Plan](https://support.aspireapp.com/migrated/faq/subscription-plan) 
    - [Services & Value](https://support.aspireapp.com/migrated/faq/subscription-plan#services-value)
    - [Billing](https://support.aspireapp.com/migrated/faq/subscription-plan#billing)
- [Safety and Security](https://support.aspireapp.com/migrated/faq/safety-and-security) 
    - [Funds Safety](https://support.aspireapp.com/migrated/faq/safety-and-security#funds-safety)
    - [Security and Fraud Controls](https://support.aspireapp.com/migrated/faq/safety-and-security#security-and-fraud-controls)
    - [Other Queries](https://support.aspireapp.com/migrated/faq/safety-and-security#other-queries)
    - [Personal Data Protection Act (PDPA)](https://support.aspireapp.com/migrated/faq/safety-and-security#personal-data-protection-act-pdpa)
- [Others](https://support.aspireapp.com/migrated/faq/others)
- [Google Work Space](https://support.aspireapp.com/migrated/faq/google-work-space) 
    - [Common FAQs for set up in Google Workspace Portal](https://support.aspireapp.com/migrated/faq/google-work-space#common-faqs-for-set-up-in-google-workspace-portal)
    - [Initial Activation](https://support.aspireapp.com/migrated/faq/google-work-space#initial-activation)
    - [Setting Up](https://support.aspireapp.com/migrated/faq/google-work-space#setting-up)
    - [Admin & Storage](https://support.aspireapp.com/migrated/faq/google-work-space#admin-storage)

[Back to home](https://support.aspireapp.com/migrated/faq)

1. [Aspire FAQs](https://support.aspireapp.com/migrated/faq)
2. [USD Account](https://support.aspireapp.com/migrated/faq/usd-account)
3. Send Money

- [Incorporation](https://support.aspireapp.com/migrated/faq/incorporation)
- [Account Opening](https://support.aspireapp.com/migrated/faq/account-opening) 
    - [About Us](https://support.aspireapp.com/migrated/faq/account-opening#about-us)
    - [Account Opening & Eligibility](https://support.aspireapp.com/migrated/faq/account-opening#account-opening-eligibility)
    - [Other FAQs](https://support.aspireapp.com/migrated/faq/account-opening#other-faqs)
- [Account Management](https://support.aspireapp.com/migrated/faq/account-management) 
    - [Multi-User Access](https://support.aspireapp.com/migrated/faq/account-management#multi-user-access)
    - [Approval Policy](https://support.aspireapp.com/migrated/faq/account-management#approval-policy)
    - [Notification Settings](https://support.aspireapp.com/migrated/faq/account-management#notification-settings)
    - [Account Details](https://support.aspireapp.com/migrated/faq/account-management#account-details)
    - [Account Closure](https://support.aspireapp.com/migrated/faq/account-management#account-closure)
    - [Account Analytics](https://support.aspireapp.com/migrated/faq/account-management#account-analytics)
- [Receipt Management](https://support.aspireapp.com/migrated/faq/receipt-management)
- [SGD Account](https://support.aspireapp.com/migrated/faq/sgd-account) 
    - [General](https://support.aspireapp.com/migrated/faq/sgd-account#general)
    - [Send Locally](https://support.aspireapp.com/migrated/faq/sgd-account#send-locally)
    - [Receive Locally](https://support.aspireapp.com/migrated/faq/sgd-account#receive-locally)
    - [Send & Receive PayNow Locally](https://support.aspireapp.com/migrated/faq/sgd-account#send-receive-paynow-locally)
    - [Send Internationally](https://support.aspireapp.com/migrated/faq/sgd-account#send-internationally)
    - [Receive Internationally](https://support.aspireapp.com/migrated/faq/sgd-account#receive-internationally)
- [USD Account](https://support.aspireapp.com/migrated/faq/usd-account) 
    - [Eligibility](https://support.aspireapp.com/migrated/faq/usd-account#eligibility)
    - [Managing your Aspire USD Account](https://support.aspireapp.com/migrated/faq/usd-account#managing-your-aspire-usd-account)
    - [Send Money](https://support.aspireapp.com/migrated/faq/usd-account#send-money)
    - [Receive Money](https://support.aspireapp.com/migrated/faq/usd-account#receive-money)
    - [About your Aspire USD Account](https://support.aspireapp.com/migrated/faq/usd-account#about-your-aspire-usd-account)
- [IDR Account](https://support.aspireapp.com/migrated/faq/idr-account) 
    - [All about IDR Account](https://support.aspireapp.com/migrated/faq/idr-account#all-about-idr-account)
    - [Managing IDR Account](https://support.aspireapp.com/migrated/faq/idr-account#managing-idr-account)
    - [Send Money](https://support.aspireapp.com/migrated/faq/idr-account#send-money)
    - [Receive Money](https://support.aspireapp.com/migrated/faq/idr-account#receive-money)
- [EUR Account](https://support.aspireapp.com/migrated/faq/eur-account) 
    - [Eligibility](https://support.aspireapp.com/migrated/faq/eur-account#eligibility)
    - [About your Aspire EUR Account](https://support.aspireapp.com/migrated/faq/eur-account#about-your-aspire-eur-account)
    - [Send Money](https://support.aspireapp.com/migrated/faq/eur-account#send-money)
    - [Receive Money](https://support.aspireapp.com/migrated/faq/eur-account#receive-money)
- [GBP Account](https://support.aspireapp.com/migrated/faq/gbp-account) 
    - [Eligibility](https://support.aspireapp.com/migrated/faq/gbp-account#eligibility)
    - [About your Aspire GBP Account](https://support.aspireapp.com/migrated/faq/gbp-account#about-your-aspire-gbp-account)
    - [Send Money](https://support.aspireapp.com/migrated/faq/gbp-account#send-money)
    - [Receive Money](https://support.aspireapp.com/migrated/faq/gbp-account#receive-money)
- [Cards](https://support.aspireapp.com/migrated/faq/cards) 
    - [General Card Information](https://support.aspireapp.com/migrated/faq/cards#general-card-information)
    - [Physical Card](https://support.aspireapp.com/migrated/faq/cards#physical-card)
    - [Advance Cards](https://support.aspireapp.com/migrated/faq/cards#advance-cards)
    - [Debit Cards](https://support.aspireapp.com/migrated/faq/cards#debit-cards)
- [Spend Management](https://support.aspireapp.com/migrated/faq/spend-management) 
    - [Budgets](https://support.aspireapp.com/migrated/faq/spend-management#budgets)
    - [Claims](https://support.aspireapp.com/migrated/faq/spend-management#claims)
    - [Bills](https://support.aspireapp.com/migrated/faq/spend-management#bills)
- [Revenue Management](https://support.aspireapp.com/migrated/faq/revenue-management) 
    - [General](https://support.aspireapp.com/migrated/faq/revenue-management#general)
    - [Invoices](https://support.aspireapp.com/migrated/faq/revenue-management#invoices)
    - [Payment Link](https://support.aspireapp.com/migrated/faq/revenue-management#payment-link)
    - [Payment Gateway](https://support.aspireapp.com/migrated/faq/revenue-management#payment-gateway)
- [Accounting Integrations](https://support.aspireapp.com/migrated/faq/accounting-integrations) 
    - [Xero](https://support.aspireapp.com/migrated/faq/accounting-integrations#xero)
    - [NetSuite](https://support.aspireapp.com/migrated/faq/accounting-integrations#netsuite)
    - [QuickBooks](https://support.aspireapp.com/migrated/faq/accounting-integrations#quickbooks)
    - [Jurnal](https://support.aspireapp.com/migrated/faq/accounting-integrations#jurnal)
    - [Accurate](https://support.aspireapp.com/migrated/faq/accounting-integrations#accurate)
    - [Export Data](https://support.aspireapp.com/migrated/faq/accounting-integrations#export-data)
    - [Category Management](https://support.aspireapp.com/migrated/faq/accounting-integrations#category-management)
    - [SAP Business One](https://support.aspireapp.com/migrated/faq/accounting-integrations#sap-business-one)
    - [Zoho Expense](https://support.aspireapp.com/migrated/faq/accounting-integrations#zoho-expense)
- [Payment Platforms](https://support.aspireapp.com/migrated/faq/payment-platforms) 
    - [Stripe](https://support.aspireapp.com/migrated/faq/payment-platforms#stripe)
    - [PayPal](https://support.aspireapp.com/migrated/faq/payment-platforms#paypal)
    - [Shopify](https://support.aspireapp.com/migrated/faq/payment-platforms#shopify)
    - [Apple App Store](https://support.aspireapp.com/migrated/faq/payment-platforms#apple-app-store)
    - [Qoo10](https://support.aspireapp.com/migrated/faq/payment-platforms#qoo10)
    - [Lazada](https://support.aspireapp.com/migrated/faq/payment-platforms#lazada)
    - [Shopee](https://support.aspireapp.com/migrated/faq/payment-platforms#shopee)
    - [Etsy](https://support.aspireapp.com/migrated/faq/payment-platforms#etsy)
- [Subscription Plan](https://support.aspireapp.com/migrated/faq/subscription-plan) 
    - [Services & Value](https://support.aspireapp.com/migrated/faq/subscription-plan#services-value)
    - [Billing](https://support.aspireapp.com/migrated/faq/subscription-plan#billing)
- [Safety and Security](https://support.aspireapp.com/migrated/faq/safety-and-security) 
    - [Funds Safety](https://support.aspireapp.com/migrated/faq/safety-and-security#funds-safety)
    - [Security and Fraud Controls](https://support.aspireapp.com/migrated/faq/safety-and-security#security-and-fraud-controls)
    - [Other Queries](https://support.aspireapp.com/migrated/faq/safety-and-security#other-queries)
    - [Personal Data Protection Act (PDPA)](https://support.aspireapp.com/migrated/faq/safety-and-security#personal-data-protection-act-pdpa)
- [Others](https://support.aspireapp.com/migrated/faq/others)
- [Google Work Space](https://support.aspireapp.com/migrated/faq/google-work-space) 
    - [Common FAQs for set up in Google Workspace Portal](https://support.aspireapp.com/migrated/faq/google-work-space#common-faqs-for-set-up-in-google-workspace-portal)
    - [Initial Activation](https://support.aspireapp.com/migrated/faq/google-work-space#initial-activation)
    - [Setting Up](https://support.aspireapp.com/migrated/faq/google-work-space#setting-up)
    - [Admin & Storage](https://support.aspireapp.com/migrated/faq/google-work-space#admin-storage)

# Why did my recipient receive less than the amount I sent from my Aspire USD Account?

## How can you ensure that your recipient receives the exact amount?

For SWIFT transfers, intermediary fees may be charged. The sender has the option to choose the SWIFT Fee type for their transfer:

- **SHA** - Sender and recipient will split the intermediary fee
- **OUR** - Sender will bear the entire intermediary fee

**See article [What are Shared (SHA) and Our (OUR) Charges?](https://support.aspireapp.com/faq/what-are-shared-sha-and-our-our-charges)**

Aspire offers the **OUR** SWIFT fee type option. If you're sending a SWIFT transfer from your USD account and want to shoulder the intermediary fees, you can select the toggle: *"Pay USD(amount) extra and fix this amount". ***Without** this toggle, the default SWIFT transfer will be a **SHA **SWIFT transfer.

Sometimes, in rare cases, the recipient may not receive the full payment amount, in spite of you selecting the toggle. 

**Why?** When the payment enters the **US clearing system**, certain payment data is removed (including the payment charge type information relating to **OUR**) as they are not fully optimized to receive SWIFT payments.

As a result, the transfer is being reverted to the default SWIFT fee type, **SHA**, and the correspondent bank passing the payment through to the beneficiary bank can potentially deduct an intermediary fee from the payment amount itself.

**Please note that this payment scenario is out of Aspire's and our partner's *(The Currency Cloud Limited*) control and can happen to any bank or financial institution.**

**Questions?** Please log in to the app and reach out in the chat at the bottom right corner of the screen.

---

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[![company logo](https://support.aspireapp.com/hs-fs/hubfs/Aspire%20Logo%20202011-1.png?height=120&name=Aspire%20Logo%20202011-1.png)](https://aspireapp.com/)

Aspire FAQs

- [Go to Aspireapp](https://aspireapp.com)
- <https://support.aspireapp.com/migrated/faq/kb-tickets/new>