---
title: Why can't I receive my OTP to my phone?
description: Visit this article for a troubleshooting guide about phone OTP.
---

[![company logo](https://support.aspireapp.com/hs-fs/hubfs/Aspire%20Logo%20202011.png?height=120&name=Aspire%20Logo%20202011.png)](https://aspireapp.com/) 

[Aspire FAQs](https://support.aspireapp.com/migrated/faq)

- [Go to Aspireapp](https://aspireapp.com)
- <https://support.aspireapp.com/migrated/faq/kb-tickets/new>

- [Bahasa Indonesia](https://support.aspireapp.com/id/migrated/faq/mengapa-saya-tidak-dapat-menerima-otp-ke-ponsel-saya)
- [简体中文](https://support.aspireapp.com/zh-cn/migrated/faq/我的手机为何收不到动态口令)

 Security and Fraud Controls

- [Incorporation](https://support.aspireapp.com/migrated/faq/incorporation)
- [Account Opening](https://support.aspireapp.com/migrated/faq/account-opening) 
    - [About Us](https://support.aspireapp.com/migrated/faq/account-opening#about-us)
    - [Account Opening & Eligibility](https://support.aspireapp.com/migrated/faq/account-opening#account-opening-eligibility)
    - [Other FAQs](https://support.aspireapp.com/migrated/faq/account-opening#other-faqs)
- [Account Management](https://support.aspireapp.com/migrated/faq/account-management) 
    - [Multi-User Access](https://support.aspireapp.com/migrated/faq/account-management#multi-user-access)
    - [Approval Policy](https://support.aspireapp.com/migrated/faq/account-management#approval-policy)
    - [Notification Settings](https://support.aspireapp.com/migrated/faq/account-management#notification-settings)
    - [Account Details](https://support.aspireapp.com/migrated/faq/account-management#account-details)
    - [Account Closure](https://support.aspireapp.com/migrated/faq/account-management#account-closure)
    - [Account Analytics](https://support.aspireapp.com/migrated/faq/account-management#account-analytics)
- [Receipt Management](https://support.aspireapp.com/migrated/faq/receipt-management)
- [SGD Account](https://support.aspireapp.com/migrated/faq/sgd-account) 
    - [General](https://support.aspireapp.com/migrated/faq/sgd-account#general)
    - [Send Locally](https://support.aspireapp.com/migrated/faq/sgd-account#send-locally)
    - [Receive Locally](https://support.aspireapp.com/migrated/faq/sgd-account#receive-locally)
    - [Send & Receive PayNow Locally](https://support.aspireapp.com/migrated/faq/sgd-account#send-receive-paynow-locally)
    - [Send Internationally](https://support.aspireapp.com/migrated/faq/sgd-account#send-internationally)
    - [Receive Internationally](https://support.aspireapp.com/migrated/faq/sgd-account#receive-internationally)
- [USD Account](https://support.aspireapp.com/migrated/faq/usd-account) 
    - [Eligibility](https://support.aspireapp.com/migrated/faq/usd-account#eligibility)
    - [Managing your Aspire USD Account](https://support.aspireapp.com/migrated/faq/usd-account#managing-your-aspire-usd-account)
    - [Send Money](https://support.aspireapp.com/migrated/faq/usd-account#send-money)
    - [Receive Money](https://support.aspireapp.com/migrated/faq/usd-account#receive-money)
    - [About your Aspire USD Account](https://support.aspireapp.com/migrated/faq/usd-account#about-your-aspire-usd-account)
- [IDR Account](https://support.aspireapp.com/migrated/faq/idr-account) 
    - [All about IDR Account](https://support.aspireapp.com/migrated/faq/idr-account#all-about-idr-account)
    - [Managing IDR Account](https://support.aspireapp.com/migrated/faq/idr-account#managing-idr-account)
    - [Send Money](https://support.aspireapp.com/migrated/faq/idr-account#send-money)
    - [Receive Money](https://support.aspireapp.com/migrated/faq/idr-account#receive-money)
- [EUR Account](https://support.aspireapp.com/migrated/faq/eur-account) 
    - [Eligibility](https://support.aspireapp.com/migrated/faq/eur-account#eligibility)
    - [About your Aspire EUR Account](https://support.aspireapp.com/migrated/faq/eur-account#about-your-aspire-eur-account)
    - [Send Money](https://support.aspireapp.com/migrated/faq/eur-account#send-money)
    - [Receive Money](https://support.aspireapp.com/migrated/faq/eur-account#receive-money)
- [GBP Account](https://support.aspireapp.com/migrated/faq/gbp-account) 
    - [Eligibility](https://support.aspireapp.com/migrated/faq/gbp-account#eligibility)
    - [About your Aspire GBP Account](https://support.aspireapp.com/migrated/faq/gbp-account#about-your-aspire-gbp-account)
    - [Send Money](https://support.aspireapp.com/migrated/faq/gbp-account#send-money)
    - [Receive Money](https://support.aspireapp.com/migrated/faq/gbp-account#receive-money)
- [Cards](https://support.aspireapp.com/migrated/faq/cards) 
    - [General Card Information](https://support.aspireapp.com/migrated/faq/cards#general-card-information)
    - [Physical Card](https://support.aspireapp.com/migrated/faq/cards#physical-card)
    - [Advance Cards](https://support.aspireapp.com/migrated/faq/cards#advance-cards)
    - [Debit Cards](https://support.aspireapp.com/migrated/faq/cards#debit-cards)
- [Spend Management](https://support.aspireapp.com/migrated/faq/spend-management) 
    - [Budgets](https://support.aspireapp.com/migrated/faq/spend-management#budgets)
    - [Claims](https://support.aspireapp.com/migrated/faq/spend-management#claims)
    - [Bills](https://support.aspireapp.com/migrated/faq/spend-management#bills)
- [Revenue Management](https://support.aspireapp.com/migrated/faq/revenue-management) 
    - [General](https://support.aspireapp.com/migrated/faq/revenue-management#general)
    - [Invoices](https://support.aspireapp.com/migrated/faq/revenue-management#invoices)
    - [Payment Link](https://support.aspireapp.com/migrated/faq/revenue-management#payment-link)
    - [Payment Gateway](https://support.aspireapp.com/migrated/faq/revenue-management#payment-gateway)
- [Accounting Integrations](https://support.aspireapp.com/migrated/faq/accounting-integrations) 
    - [Xero](https://support.aspireapp.com/migrated/faq/accounting-integrations#xero)
    - [NetSuite](https://support.aspireapp.com/migrated/faq/accounting-integrations#netsuite)
    - [QuickBooks](https://support.aspireapp.com/migrated/faq/accounting-integrations#quickbooks)
    - [Jurnal](https://support.aspireapp.com/migrated/faq/accounting-integrations#jurnal)
    - [Accurate](https://support.aspireapp.com/migrated/faq/accounting-integrations#accurate)
    - [Export Data](https://support.aspireapp.com/migrated/faq/accounting-integrations#export-data)
    - [Category Management](https://support.aspireapp.com/migrated/faq/accounting-integrations#category-management)
    - [SAP Business One](https://support.aspireapp.com/migrated/faq/accounting-integrations#sap-business-one)
    - [Zoho Expense](https://support.aspireapp.com/migrated/faq/accounting-integrations#zoho-expense)
- [Payment Platforms](https://support.aspireapp.com/migrated/faq/payment-platforms) 
    - [Stripe](https://support.aspireapp.com/migrated/faq/payment-platforms#stripe)
    - [PayPal](https://support.aspireapp.com/migrated/faq/payment-platforms#paypal)
    - [Shopify](https://support.aspireapp.com/migrated/faq/payment-platforms#shopify)
    - [Apple App Store](https://support.aspireapp.com/migrated/faq/payment-platforms#apple-app-store)
    - [Qoo10](https://support.aspireapp.com/migrated/faq/payment-platforms#qoo10)
    - [Lazada](https://support.aspireapp.com/migrated/faq/payment-platforms#lazada)
    - [Shopee](https://support.aspireapp.com/migrated/faq/payment-platforms#shopee)
    - [Etsy](https://support.aspireapp.com/migrated/faq/payment-platforms#etsy)
- [Subscription Plan](https://support.aspireapp.com/migrated/faq/subscription-plan) 
    - [Services & Value](https://support.aspireapp.com/migrated/faq/subscription-plan#services-value)
    - [Billing](https://support.aspireapp.com/migrated/faq/subscription-plan#billing)
- [Safety and Security](https://support.aspireapp.com/migrated/faq/safety-and-security) 
    - [Funds Safety](https://support.aspireapp.com/migrated/faq/safety-and-security#funds-safety)
    - [Security and Fraud Controls](https://support.aspireapp.com/migrated/faq/safety-and-security#security-and-fraud-controls)
    - [Other Queries](https://support.aspireapp.com/migrated/faq/safety-and-security#other-queries)
    - [Personal Data Protection Act (PDPA)](https://support.aspireapp.com/migrated/faq/safety-and-security#personal-data-protection-act-pdpa)
- [Others](https://support.aspireapp.com/migrated/faq/others)
- [Google Work Space](https://support.aspireapp.com/migrated/faq/google-work-space) 
    - [Common FAQs for set up in Google Workspace Portal](https://support.aspireapp.com/migrated/faq/google-work-space#common-faqs-for-set-up-in-google-workspace-portal)
    - [Initial Activation](https://support.aspireapp.com/migrated/faq/google-work-space#initial-activation)
    - [Setting Up](https://support.aspireapp.com/migrated/faq/google-work-space#setting-up)
    - [Admin & Storage](https://support.aspireapp.com/migrated/faq/google-work-space#admin-storage)

[Back to home](https://support.aspireapp.com/migrated/faq)

1. [Aspire FAQs](https://support.aspireapp.com/migrated/faq)
2. [Safety and Security](https://support.aspireapp.com/migrated/faq/safety-and-security)
3. Security and Fraud Controls

- [Incorporation](https://support.aspireapp.com/migrated/faq/incorporation)
- [Account Opening](https://support.aspireapp.com/migrated/faq/account-opening) 
    - [About Us](https://support.aspireapp.com/migrated/faq/account-opening#about-us)
    - [Account Opening & Eligibility](https://support.aspireapp.com/migrated/faq/account-opening#account-opening-eligibility)
    - [Other FAQs](https://support.aspireapp.com/migrated/faq/account-opening#other-faqs)
- [Account Management](https://support.aspireapp.com/migrated/faq/account-management) 
    - [Multi-User Access](https://support.aspireapp.com/migrated/faq/account-management#multi-user-access)
    - [Approval Policy](https://support.aspireapp.com/migrated/faq/account-management#approval-policy)
    - [Notification Settings](https://support.aspireapp.com/migrated/faq/account-management#notification-settings)
    - [Account Details](https://support.aspireapp.com/migrated/faq/account-management#account-details)
    - [Account Closure](https://support.aspireapp.com/migrated/faq/account-management#account-closure)
    - [Account Analytics](https://support.aspireapp.com/migrated/faq/account-management#account-analytics)
- [Receipt Management](https://support.aspireapp.com/migrated/faq/receipt-management)
- [SGD Account](https://support.aspireapp.com/migrated/faq/sgd-account) 
    - [General](https://support.aspireapp.com/migrated/faq/sgd-account#general)
    - [Send Locally](https://support.aspireapp.com/migrated/faq/sgd-account#send-locally)
    - [Receive Locally](https://support.aspireapp.com/migrated/faq/sgd-account#receive-locally)
    - [Send & Receive PayNow Locally](https://support.aspireapp.com/migrated/faq/sgd-account#send-receive-paynow-locally)
    - [Send Internationally](https://support.aspireapp.com/migrated/faq/sgd-account#send-internationally)
    - [Receive Internationally](https://support.aspireapp.com/migrated/faq/sgd-account#receive-internationally)
- [USD Account](https://support.aspireapp.com/migrated/faq/usd-account) 
    - [Eligibility](https://support.aspireapp.com/migrated/faq/usd-account#eligibility)
    - [Managing your Aspire USD Account](https://support.aspireapp.com/migrated/faq/usd-account#managing-your-aspire-usd-account)
    - [Send Money](https://support.aspireapp.com/migrated/faq/usd-account#send-money)
    - [Receive Money](https://support.aspireapp.com/migrated/faq/usd-account#receive-money)
    - [About your Aspire USD Account](https://support.aspireapp.com/migrated/faq/usd-account#about-your-aspire-usd-account)
- [IDR Account](https://support.aspireapp.com/migrated/faq/idr-account) 
    - [All about IDR Account](https://support.aspireapp.com/migrated/faq/idr-account#all-about-idr-account)
    - [Managing IDR Account](https://support.aspireapp.com/migrated/faq/idr-account#managing-idr-account)
    - [Send Money](https://support.aspireapp.com/migrated/faq/idr-account#send-money)
    - [Receive Money](https://support.aspireapp.com/migrated/faq/idr-account#receive-money)
- [EUR Account](https://support.aspireapp.com/migrated/faq/eur-account) 
    - [Eligibility](https://support.aspireapp.com/migrated/faq/eur-account#eligibility)
    - [About your Aspire EUR Account](https://support.aspireapp.com/migrated/faq/eur-account#about-your-aspire-eur-account)
    - [Send Money](https://support.aspireapp.com/migrated/faq/eur-account#send-money)
    - [Receive Money](https://support.aspireapp.com/migrated/faq/eur-account#receive-money)
- [GBP Account](https://support.aspireapp.com/migrated/faq/gbp-account) 
    - [Eligibility](https://support.aspireapp.com/migrated/faq/gbp-account#eligibility)
    - [About your Aspire GBP Account](https://support.aspireapp.com/migrated/faq/gbp-account#about-your-aspire-gbp-account)
    - [Send Money](https://support.aspireapp.com/migrated/faq/gbp-account#send-money)
    - [Receive Money](https://support.aspireapp.com/migrated/faq/gbp-account#receive-money)
- [Cards](https://support.aspireapp.com/migrated/faq/cards) 
    - [General Card Information](https://support.aspireapp.com/migrated/faq/cards#general-card-information)
    - [Physical Card](https://support.aspireapp.com/migrated/faq/cards#physical-card)
    - [Advance Cards](https://support.aspireapp.com/migrated/faq/cards#advance-cards)
    - [Debit Cards](https://support.aspireapp.com/migrated/faq/cards#debit-cards)
- [Spend Management](https://support.aspireapp.com/migrated/faq/spend-management) 
    - [Budgets](https://support.aspireapp.com/migrated/faq/spend-management#budgets)
    - [Claims](https://support.aspireapp.com/migrated/faq/spend-management#claims)
    - [Bills](https://support.aspireapp.com/migrated/faq/spend-management#bills)
- [Revenue Management](https://support.aspireapp.com/migrated/faq/revenue-management) 
    - [General](https://support.aspireapp.com/migrated/faq/revenue-management#general)
    - [Invoices](https://support.aspireapp.com/migrated/faq/revenue-management#invoices)
    - [Payment Link](https://support.aspireapp.com/migrated/faq/revenue-management#payment-link)
    - [Payment Gateway](https://support.aspireapp.com/migrated/faq/revenue-management#payment-gateway)
- [Accounting Integrations](https://support.aspireapp.com/migrated/faq/accounting-integrations) 
    - [Xero](https://support.aspireapp.com/migrated/faq/accounting-integrations#xero)
    - [NetSuite](https://support.aspireapp.com/migrated/faq/accounting-integrations#netsuite)
    - [QuickBooks](https://support.aspireapp.com/migrated/faq/accounting-integrations#quickbooks)
    - [Jurnal](https://support.aspireapp.com/migrated/faq/accounting-integrations#jurnal)
    - [Accurate](https://support.aspireapp.com/migrated/faq/accounting-integrations#accurate)
    - [Export Data](https://support.aspireapp.com/migrated/faq/accounting-integrations#export-data)
    - [Category Management](https://support.aspireapp.com/migrated/faq/accounting-integrations#category-management)
    - [SAP Business One](https://support.aspireapp.com/migrated/faq/accounting-integrations#sap-business-one)
    - [Zoho Expense](https://support.aspireapp.com/migrated/faq/accounting-integrations#zoho-expense)
- [Payment Platforms](https://support.aspireapp.com/migrated/faq/payment-platforms) 
    - [Stripe](https://support.aspireapp.com/migrated/faq/payment-platforms#stripe)
    - [PayPal](https://support.aspireapp.com/migrated/faq/payment-platforms#paypal)
    - [Shopify](https://support.aspireapp.com/migrated/faq/payment-platforms#shopify)
    - [Apple App Store](https://support.aspireapp.com/migrated/faq/payment-platforms#apple-app-store)
    - [Qoo10](https://support.aspireapp.com/migrated/faq/payment-platforms#qoo10)
    - [Lazada](https://support.aspireapp.com/migrated/faq/payment-platforms#lazada)
    - [Shopee](https://support.aspireapp.com/migrated/faq/payment-platforms#shopee)
    - [Etsy](https://support.aspireapp.com/migrated/faq/payment-platforms#etsy)
- [Subscription Plan](https://support.aspireapp.com/migrated/faq/subscription-plan) 
    - [Services & Value](https://support.aspireapp.com/migrated/faq/subscription-plan#services-value)
    - [Billing](https://support.aspireapp.com/migrated/faq/subscription-plan#billing)
- [Safety and Security](https://support.aspireapp.com/migrated/faq/safety-and-security) 
    - [Funds Safety](https://support.aspireapp.com/migrated/faq/safety-and-security#funds-safety)
    - [Security and Fraud Controls](https://support.aspireapp.com/migrated/faq/safety-and-security#security-and-fraud-controls)
    - [Other Queries](https://support.aspireapp.com/migrated/faq/safety-and-security#other-queries)
    - [Personal Data Protection Act (PDPA)](https://support.aspireapp.com/migrated/faq/safety-and-security#personal-data-protection-act-pdpa)
- [Others](https://support.aspireapp.com/migrated/faq/others)
- [Google Work Space](https://support.aspireapp.com/migrated/faq/google-work-space) 
    - [Common FAQs for set up in Google Workspace Portal](https://support.aspireapp.com/migrated/faq/google-work-space#common-faqs-for-set-up-in-google-workspace-portal)
    - [Initial Activation](https://support.aspireapp.com/migrated/faq/google-work-space#initial-activation)
    - [Setting Up](https://support.aspireapp.com/migrated/faq/google-work-space#setting-up)
    - [Admin & Storage](https://support.aspireapp.com/migrated/faq/google-work-space#admin-storage)

# Why can't I receive my OTP to my phone?

### Can't receive phone OTP for card transactions

If you are unable to receive OTP for card transactions, kindly log in to your Aspire account and reach out to our Support Team by clicking on the button located at the lower right corner of your screen. Our team will assist you in raising this concern with our card provider.

### Can't receive phone OTP for other actions on the Aspire account 

**Note: **

If your phone number is registered under the **Country Codes below**, the OTP code will be sent to your registered email address instead. This is because Aspire cannot send OTPs to phone numbers listed in the country codes below. 

| Vietnam (+84) | Yemen (+967) | Iran (+98) | South Sudan (+211) |
| --- | --- | --- | --- |
| China (+86) | Jordan (+962) | Iraq (+964) | Sudan (+249) |
| Sri Lanka (+94) | Azerbaijan (+994) | Russia (+7) | Cambodia (+855) |

If your phone number is **not** registered in the country codes above, please refer to the troubleshooting guide below. 

#### Troubleshooting Guide

If you haven't received The phone OTP code, it might be delayed due to network issues. We suggest you click "**Resend OTP**" after 30 seconds.  

If you still cannot receive OTP to your phone number, you may request to deliver the OTP to your registered email address instead: 

1. After the phone OTP is triggered, please wait for 30 seconds
2. Choose "**Get it via Email instead"   
   ![Screenshot-2024-03-22-135156](https://support.aspireapp.com/hs-fs/hubfs/Screenshot-2024-03-22-135156.png?width=688&height=291&name=Screenshot-2024-03-22-135156.png)**
3. Open your email inbox and enter the OTP code

By any chance you did not receive the OTP code to your registered email address, please reach out to our Support team via the Aspire app. 

 

**Related article:**[What is the OTP delivery method for my Aspire Account?](https://support.aspireapp.com/faq/what-is-the-otp-delivery-method-for-my-aspire-account)

**Questions?** Please log in to the app and reach out in the chat at the bottom right corner of the screen.

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Aspire FAQs

- [Go to Aspireapp](https://aspireapp.com)
- <https://support.aspireapp.com/migrated/faq/kb-tickets/new>