--- title: An unauthorized transaction has been made on my Facebook advertisement account using the Aspire Card description: If there's an unauthorized transaction on your Facebook advertising account using the Aspire card,please follow Facebook's troubleshooting guide. --- [![company logo](https://support.aspireapp.com/hs-fs/hubfs/Aspire%20Logo%20202011.png?height=120&name=Aspire%20Logo%20202011.png)](https://aspireapp.com/) [Aspire FAQs](https://support.aspireapp.com/migrated/faq) - [Go to Aspireapp](https://aspireapp.com) - - [Bahasa Indonesia](https://support.aspireapp.com/id/migrated/faq/transaksi-tidak-sah-telah-dilakukan-pada-akun-iklan-facebook-saya-menggunakan-kartu-aspire) - [简体中文](https://support.aspireapp.com/zh-cn/migrated/faq/卡/普通卡信息) General Card Information - [Incorporation](https://support.aspireapp.com/migrated/faq/incorporation) - [Account Opening](https://support.aspireapp.com/migrated/faq/account-opening) - [About Us](https://support.aspireapp.com/migrated/faq/account-opening#about-us) - [Account Opening & Eligibility](https://support.aspireapp.com/migrated/faq/account-opening#account-opening-eligibility) - [Other FAQs](https://support.aspireapp.com/migrated/faq/account-opening#other-faqs) - [Account Management](https://support.aspireapp.com/migrated/faq/account-management) - [Multi-User Access](https://support.aspireapp.com/migrated/faq/account-management#multi-user-access) - [Approval Policy](https://support.aspireapp.com/migrated/faq/account-management#approval-policy) - [Notification Settings](https://support.aspireapp.com/migrated/faq/account-management#notification-settings) - [Account Details](https://support.aspireapp.com/migrated/faq/account-management#account-details) - [Account Closure](https://support.aspireapp.com/migrated/faq/account-management#account-closure) - [Account Analytics](https://support.aspireapp.com/migrated/faq/account-management#account-analytics) - [Receipt Management](https://support.aspireapp.com/migrated/faq/receipt-management) - [SGD Account](https://support.aspireapp.com/migrated/faq/sgd-account) - [General](https://support.aspireapp.com/migrated/faq/sgd-account#general) - [Send Locally](https://support.aspireapp.com/migrated/faq/sgd-account#send-locally) - [Receive Locally](https://support.aspireapp.com/migrated/faq/sgd-account#receive-locally) - [Send & Receive PayNow Locally](https://support.aspireapp.com/migrated/faq/sgd-account#send-receive-paynow-locally) - [Send Internationally](https://support.aspireapp.com/migrated/faq/sgd-account#send-internationally) - [Receive Internationally](https://support.aspireapp.com/migrated/faq/sgd-account#receive-internationally) - [USD Account](https://support.aspireapp.com/migrated/faq/usd-account) - [Eligibility](https://support.aspireapp.com/migrated/faq/usd-account#eligibility) - [Managing your Aspire USD Account](https://support.aspireapp.com/migrated/faq/usd-account#managing-your-aspire-usd-account) - [Send Money](https://support.aspireapp.com/migrated/faq/usd-account#send-money) - [Receive Money](https://support.aspireapp.com/migrated/faq/usd-account#receive-money) - [About your Aspire USD Account](https://support.aspireapp.com/migrated/faq/usd-account#about-your-aspire-usd-account) - [IDR Account](https://support.aspireapp.com/migrated/faq/idr-account) - [All about IDR Account](https://support.aspireapp.com/migrated/faq/idr-account#all-about-idr-account) - [Managing IDR Account](https://support.aspireapp.com/migrated/faq/idr-account#managing-idr-account) - [Send Money](https://support.aspireapp.com/migrated/faq/idr-account#send-money) - [Receive Money](https://support.aspireapp.com/migrated/faq/idr-account#receive-money) - [EUR Account](https://support.aspireapp.com/migrated/faq/eur-account) - [Eligibility](https://support.aspireapp.com/migrated/faq/eur-account#eligibility) - [About your Aspire EUR Account](https://support.aspireapp.com/migrated/faq/eur-account#about-your-aspire-eur-account) - [Send Money](https://support.aspireapp.com/migrated/faq/eur-account#send-money) - [Receive Money](https://support.aspireapp.com/migrated/faq/eur-account#receive-money) - [GBP Account](https://support.aspireapp.com/migrated/faq/gbp-account) - [Eligibility](https://support.aspireapp.com/migrated/faq/gbp-account#eligibility) - [About your Aspire GBP Account](https://support.aspireapp.com/migrated/faq/gbp-account#about-your-aspire-gbp-account) - [Send Money](https://support.aspireapp.com/migrated/faq/gbp-account#send-money) - [Receive Money](https://support.aspireapp.com/migrated/faq/gbp-account#receive-money) - [Cards](https://support.aspireapp.com/migrated/faq/cards) - [General Card Information](https://support.aspireapp.com/migrated/faq/cards#general-card-information) - [Physical Card](https://support.aspireapp.com/migrated/faq/cards#physical-card) - [Advance Cards](https://support.aspireapp.com/migrated/faq/cards#advance-cards) - [Debit Cards](https://support.aspireapp.com/migrated/faq/cards#debit-cards) - [Spend Management](https://support.aspireapp.com/migrated/faq/spend-management) - [Budgets](https://support.aspireapp.com/migrated/faq/spend-management#budgets) - [Claims](https://support.aspireapp.com/migrated/faq/spend-management#claims) - [Bills](https://support.aspireapp.com/migrated/faq/spend-management#bills) - [Revenue Management](https://support.aspireapp.com/migrated/faq/revenue-management) - [General](https://support.aspireapp.com/migrated/faq/revenue-management#general) - [Invoices](https://support.aspireapp.com/migrated/faq/revenue-management#invoices) - [Payment Link](https://support.aspireapp.com/migrated/faq/revenue-management#payment-link) - [Payment Gateway](https://support.aspireapp.com/migrated/faq/revenue-management#payment-gateway) - [Accounting Integrations](https://support.aspireapp.com/migrated/faq/accounting-integrations) - [Xero](https://support.aspireapp.com/migrated/faq/accounting-integrations#xero) - [NetSuite](https://support.aspireapp.com/migrated/faq/accounting-integrations#netsuite) - [QuickBooks](https://support.aspireapp.com/migrated/faq/accounting-integrations#quickbooks) - [Jurnal](https://support.aspireapp.com/migrated/faq/accounting-integrations#jurnal) - [Accurate](https://support.aspireapp.com/migrated/faq/accounting-integrations#accurate) - [Export Data](https://support.aspireapp.com/migrated/faq/accounting-integrations#export-data) - [Category Management](https://support.aspireapp.com/migrated/faq/accounting-integrations#category-management) - [SAP Business One](https://support.aspireapp.com/migrated/faq/accounting-integrations#sap-business-one) - [Zoho Expense](https://support.aspireapp.com/migrated/faq/accounting-integrations#zoho-expense) - [Payment Platforms](https://support.aspireapp.com/migrated/faq/payment-platforms) - [Stripe](https://support.aspireapp.com/migrated/faq/payment-platforms#stripe) - [PayPal](https://support.aspireapp.com/migrated/faq/payment-platforms#paypal) - [Shopify](https://support.aspireapp.com/migrated/faq/payment-platforms#shopify) - [Apple App Store](https://support.aspireapp.com/migrated/faq/payment-platforms#apple-app-store) - [Qoo10](https://support.aspireapp.com/migrated/faq/payment-platforms#qoo10) - [Lazada](https://support.aspireapp.com/migrated/faq/payment-platforms#lazada) - [Shopee](https://support.aspireapp.com/migrated/faq/payment-platforms#shopee) - [Etsy](https://support.aspireapp.com/migrated/faq/payment-platforms#etsy) - [Subscription Plan](https://support.aspireapp.com/migrated/faq/subscription-plan) - [Services & Value](https://support.aspireapp.com/migrated/faq/subscription-plan#services-value) - [Billing](https://support.aspireapp.com/migrated/faq/subscription-plan#billing) - [Safety and Security](https://support.aspireapp.com/migrated/faq/safety-and-security) - [Funds Safety](https://support.aspireapp.com/migrated/faq/safety-and-security#funds-safety) - [Security and Fraud Controls](https://support.aspireapp.com/migrated/faq/safety-and-security#security-and-fraud-controls) - [Other Queries](https://support.aspireapp.com/migrated/faq/safety-and-security#other-queries) - [Personal Data Protection Act (PDPA)](https://support.aspireapp.com/migrated/faq/safety-and-security#personal-data-protection-act-pdpa) - [Others](https://support.aspireapp.com/migrated/faq/others) - [Google Work Space](https://support.aspireapp.com/migrated/faq/google-work-space) - [Common FAQs for set up in Google Workspace Portal](https://support.aspireapp.com/migrated/faq/google-work-space#common-faqs-for-set-up-in-google-workspace-portal) - [Initial Activation](https://support.aspireapp.com/migrated/faq/google-work-space#initial-activation) - [Setting Up](https://support.aspireapp.com/migrated/faq/google-work-space#setting-up) - [Admin & Storage](https://support.aspireapp.com/migrated/faq/google-work-space#admin-storage) [Back to home](https://support.aspireapp.com/migrated/faq) 1. [Aspire FAQs](https://support.aspireapp.com/migrated/faq) 2. [Cards](https://support.aspireapp.com/migrated/faq/cards) 3. General Card Information - [Incorporation](https://support.aspireapp.com/migrated/faq/incorporation) - [Account Opening](https://support.aspireapp.com/migrated/faq/account-opening) - [About Us](https://support.aspireapp.com/migrated/faq/account-opening#about-us) - [Account Opening & Eligibility](https://support.aspireapp.com/migrated/faq/account-opening#account-opening-eligibility) - [Other FAQs](https://support.aspireapp.com/migrated/faq/account-opening#other-faqs) - [Account Management](https://support.aspireapp.com/migrated/faq/account-management) - [Multi-User Access](https://support.aspireapp.com/migrated/faq/account-management#multi-user-access) - [Approval Policy](https://support.aspireapp.com/migrated/faq/account-management#approval-policy) - [Notification Settings](https://support.aspireapp.com/migrated/faq/account-management#notification-settings) - [Account Details](https://support.aspireapp.com/migrated/faq/account-management#account-details) - [Account Closure](https://support.aspireapp.com/migrated/faq/account-management#account-closure) - [Account Analytics](https://support.aspireapp.com/migrated/faq/account-management#account-analytics) - [Receipt Management](https://support.aspireapp.com/migrated/faq/receipt-management) - [SGD Account](https://support.aspireapp.com/migrated/faq/sgd-account) - [General](https://support.aspireapp.com/migrated/faq/sgd-account#general) - [Send Locally](https://support.aspireapp.com/migrated/faq/sgd-account#send-locally) - [Receive Locally](https://support.aspireapp.com/migrated/faq/sgd-account#receive-locally) - [Send & Receive PayNow Locally](https://support.aspireapp.com/migrated/faq/sgd-account#send-receive-paynow-locally) - [Send Internationally](https://support.aspireapp.com/migrated/faq/sgd-account#send-internationally) - [Receive Internationally](https://support.aspireapp.com/migrated/faq/sgd-account#receive-internationally) - [USD Account](https://support.aspireapp.com/migrated/faq/usd-account) - [Eligibility](https://support.aspireapp.com/migrated/faq/usd-account#eligibility) - [Managing your Aspire USD Account](https://support.aspireapp.com/migrated/faq/usd-account#managing-your-aspire-usd-account) - [Send Money](https://support.aspireapp.com/migrated/faq/usd-account#send-money) - [Receive Money](https://support.aspireapp.com/migrated/faq/usd-account#receive-money) - [About your Aspire USD Account](https://support.aspireapp.com/migrated/faq/usd-account#about-your-aspire-usd-account) - [IDR Account](https://support.aspireapp.com/migrated/faq/idr-account) - [All about IDR Account](https://support.aspireapp.com/migrated/faq/idr-account#all-about-idr-account) - [Managing IDR Account](https://support.aspireapp.com/migrated/faq/idr-account#managing-idr-account) - [Send Money](https://support.aspireapp.com/migrated/faq/idr-account#send-money) - [Receive Money](https://support.aspireapp.com/migrated/faq/idr-account#receive-money) - [EUR Account](https://support.aspireapp.com/migrated/faq/eur-account) - [Eligibility](https://support.aspireapp.com/migrated/faq/eur-account#eligibility) - [About your Aspire EUR Account](https://support.aspireapp.com/migrated/faq/eur-account#about-your-aspire-eur-account) - [Send Money](https://support.aspireapp.com/migrated/faq/eur-account#send-money) - [Receive Money](https://support.aspireapp.com/migrated/faq/eur-account#receive-money) - [GBP Account](https://support.aspireapp.com/migrated/faq/gbp-account) - [Eligibility](https://support.aspireapp.com/migrated/faq/gbp-account#eligibility) - [About your Aspire GBP Account](https://support.aspireapp.com/migrated/faq/gbp-account#about-your-aspire-gbp-account) - [Send Money](https://support.aspireapp.com/migrated/faq/gbp-account#send-money) - [Receive Money](https://support.aspireapp.com/migrated/faq/gbp-account#receive-money) - [Cards](https://support.aspireapp.com/migrated/faq/cards) - [General Card Information](https://support.aspireapp.com/migrated/faq/cards#general-card-information) - [Physical Card](https://support.aspireapp.com/migrated/faq/cards#physical-card) - [Advance Cards](https://support.aspireapp.com/migrated/faq/cards#advance-cards) - [Debit Cards](https://support.aspireapp.com/migrated/faq/cards#debit-cards) - [Spend Management](https://support.aspireapp.com/migrated/faq/spend-management) - [Budgets](https://support.aspireapp.com/migrated/faq/spend-management#budgets) - [Claims](https://support.aspireapp.com/migrated/faq/spend-management#claims) - [Bills](https://support.aspireapp.com/migrated/faq/spend-management#bills) - [Revenue Management](https://support.aspireapp.com/migrated/faq/revenue-management) - [General](https://support.aspireapp.com/migrated/faq/revenue-management#general) - [Invoices](https://support.aspireapp.com/migrated/faq/revenue-management#invoices) - [Payment Link](https://support.aspireapp.com/migrated/faq/revenue-management#payment-link) - [Payment Gateway](https://support.aspireapp.com/migrated/faq/revenue-management#payment-gateway) - [Accounting Integrations](https://support.aspireapp.com/migrated/faq/accounting-integrations) - [Xero](https://support.aspireapp.com/migrated/faq/accounting-integrations#xero) - [NetSuite](https://support.aspireapp.com/migrated/faq/accounting-integrations#netsuite) - [QuickBooks](https://support.aspireapp.com/migrated/faq/accounting-integrations#quickbooks) - [Jurnal](https://support.aspireapp.com/migrated/faq/accounting-integrations#jurnal) - [Accurate](https://support.aspireapp.com/migrated/faq/accounting-integrations#accurate) - [Export Data](https://support.aspireapp.com/migrated/faq/accounting-integrations#export-data) - [Category Management](https://support.aspireapp.com/migrated/faq/accounting-integrations#category-management) - [SAP Business One](https://support.aspireapp.com/migrated/faq/accounting-integrations#sap-business-one) - [Zoho Expense](https://support.aspireapp.com/migrated/faq/accounting-integrations#zoho-expense) - [Payment Platforms](https://support.aspireapp.com/migrated/faq/payment-platforms) - [Stripe](https://support.aspireapp.com/migrated/faq/payment-platforms#stripe) - [PayPal](https://support.aspireapp.com/migrated/faq/payment-platforms#paypal) - [Shopify](https://support.aspireapp.com/migrated/faq/payment-platforms#shopify) - [Apple App Store](https://support.aspireapp.com/migrated/faq/payment-platforms#apple-app-store) - [Qoo10](https://support.aspireapp.com/migrated/faq/payment-platforms#qoo10) - [Lazada](https://support.aspireapp.com/migrated/faq/payment-platforms#lazada) - [Shopee](https://support.aspireapp.com/migrated/faq/payment-platforms#shopee) - [Etsy](https://support.aspireapp.com/migrated/faq/payment-platforms#etsy) - [Subscription Plan](https://support.aspireapp.com/migrated/faq/subscription-plan) - [Services & Value](https://support.aspireapp.com/migrated/faq/subscription-plan#services-value) - [Billing](https://support.aspireapp.com/migrated/faq/subscription-plan#billing) - [Safety and Security](https://support.aspireapp.com/migrated/faq/safety-and-security) - [Funds Safety](https://support.aspireapp.com/migrated/faq/safety-and-security#funds-safety) - [Security and Fraud Controls](https://support.aspireapp.com/migrated/faq/safety-and-security#security-and-fraud-controls) - [Other Queries](https://support.aspireapp.com/migrated/faq/safety-and-security#other-queries) - [Personal Data Protection Act (PDPA)](https://support.aspireapp.com/migrated/faq/safety-and-security#personal-data-protection-act-pdpa) - [Others](https://support.aspireapp.com/migrated/faq/others) - [Google Work Space](https://support.aspireapp.com/migrated/faq/google-work-space) - [Common FAQs for set up in Google Workspace Portal](https://support.aspireapp.com/migrated/faq/google-work-space#common-faqs-for-set-up-in-google-workspace-portal) - [Initial Activation](https://support.aspireapp.com/migrated/faq/google-work-space#initial-activation) - [Setting Up](https://support.aspireapp.com/migrated/faq/google-work-space#setting-up) - [Admin & Storage](https://support.aspireapp.com/migrated/faq/google-work-space#admin-storage) # An unauthorized transaction has been made on my Facebook advertisement account using the Aspire Card If you have experienced an unauthorized transaction on your Facebook advertising account using the Aspire card, it is important to follow the step-by-step instructions provided in the[Troubleshooting Guide](https://www.facebook.com/business/help/524424920973484?id=1792465934137726&helpref=faq_content) by Facebook. In the event that Facebook confirms the issue needs to be addressed with Aspire, please reach out to our Care team by logging into your Aspire App. #### **Relevant article: ** - [What can I do when I see an unauthorized transaction in my account?](https://support.aspireapp.com/faq/what-can-i-do-when-i-see-an-unauthorised-transaction-in-my-account) **Questions? **Please log in to the app and reach out in the chat at the bottom right corner of the screen. --- **Suggestions? **Let us know [here](https://share.hsforms.com/1X4gc3uK1RQmgwTGVnQJg0Qclt5p?referring_page_website_from_form=What%20can%20I%20do%20when%20I%20see%20an%20unauthorised%20transaction%20in%20my%20account?&__hstc=76120266.e2667b40995f09cdfad3ef6c8bc23e23.1698391417807.1705209454555.1705245291997.75&__hssc=76120266.6.1705245291997&__hsfp=2214045281). [![company logo](https://support.aspireapp.com/hs-fs/hubfs/Aspire%20Logo%20202011-1.png?height=120&name=Aspire%20Logo%20202011-1.png)](https://aspireapp.com/) Aspire FAQs - [Go to Aspireapp](https://aspireapp.com) -