---
title: Why did Aspire freeze my card?
description: One reason why your card was frozen is that your Aspire account may be put on hold. Aspire account constantly reviews all accounts to ensure it's aligned with our internal policies.  You may review th
---

[![company logo](https://support.aspireapp.com/hs-fs/hubfs/Circle.png?height=120&name=Circle.png)](https://aspireapp.com/hk) 

[Aspire FAQs - Hong Kong](https://support.aspireapp.com/migrated/faq/hk)

- [Go to aspireapp.com/hk](https://aspireapp.com/hk)

 Other queries

- [Account Opening](https://support.aspireapp.com/migrated/faq/hk/account-opening) 
    - [About Us](https://support.aspireapp.com/migrated/faq/hk/account-opening#about-us)
    - [Account Opening & Eligibility](https://support.aspireapp.com/migrated/faq/hk/account-opening#account-opening-eligibility)
    - [Other FAQs](https://support.aspireapp.com/migrated/faq/hk/account-opening#other-faqs)
- [Account Management](https://support.aspireapp.com/migrated/faq/hk/account-management) 
    - [Account Details](https://support.aspireapp.com/migrated/faq/hk/account-management#account-details)
    - [Notification Settings](https://support.aspireapp.com/migrated/faq/hk/account-management#notification-settings)
    - [Multi-User Access](https://support.aspireapp.com/migrated/faq/hk/account-management#multi-user-access)
    - [Transfer Approval Policy](https://support.aspireapp.com/migrated/faq/hk/account-management#transfer-approval-policy)
    - [Account Closure](https://support.aspireapp.com/migrated/faq/hk/account-management#account-closure)
- [Corporate Cards](https://support.aspireapp.com/migrated/faq/hk/corporate-cards) 
    - [How to use Corporate Cards](https://support.aspireapp.com/migrated/faq/hk/corporate-cards#how-to-use-corporate-cards)
    - [Other queries](https://support.aspireapp.com/migrated/faq/hk/corporate-cards#other-queries)
    - [Physical Cards](https://support.aspireapp.com/migrated/faq/hk/corporate-cards#physical-cards)
- [Spend Management](https://support.aspireapp.com/migrated/faq/hk/spend-management) 
    - [Budgets](https://support.aspireapp.com/migrated/faq/hk/spend-management#budgets)
- [Accounting Integrations](https://support.aspireapp.com/migrated/faq/hk/accounting-integrations) 
    - [Export Data](https://support.aspireapp.com/migrated/faq/hk/accounting-integrations#export-data)
    - [Category Management](https://support.aspireapp.com/migrated/faq/hk/accounting-integrations#category-management)
    - [NetSuite](https://support.aspireapp.com/migrated/faq/hk/accounting-integrations#netsuite)
    - [Zoho Expense](https://support.aspireapp.com/migrated/faq/hk/accounting-integrations#zoho-expense)
    - [SAP Business One](https://support.aspireapp.com/migrated/faq/hk/accounting-integrations#sap-business-one)
    - [Xero](https://support.aspireapp.com/migrated/faq/hk/accounting-integrations#xero)
    - [Accurate](https://support.aspireapp.com/migrated/faq/hk/accounting-integrations#accurate)
    - [Jurnal](https://support.aspireapp.com/migrated/faq/hk/accounting-integrations#jurnal)
- [Payment Platforms](https://support.aspireapp.com/migrated/faq/hk/payment-platforms) 
    - [Stripe](https://support.aspireapp.com/migrated/faq/hk/payment-platforms#stripe)
- [Safety and Security](https://support.aspireapp.com/migrated/faq/hk/safety-and-security) 
    - [Security and Fraud Controls](https://support.aspireapp.com/migrated/faq/hk/safety-and-security#security-and-fraud-controls)
    - [Funds Safety](https://support.aspireapp.com/migrated/faq/hk/safety-and-security#funds-safety)
    - [Other Queries](https://support.aspireapp.com/migrated/faq/hk/safety-and-security#other-queries)
    - [Personal Data Protection Act (PDPA)](https://support.aspireapp.com/migrated/faq/hk/safety-and-security#personal-data-protection-act-pdpa)
- [Others](https://support.aspireapp.com/migrated/faq/hk/others)

[Back to home](https://support.aspireapp.com/migrated/faq/hk)

1. [Aspire FAQs - Hong Kong](https://support.aspireapp.com/migrated/faq/hk)
2. [Corporate Cards](https://support.aspireapp.com/migrated/faq/hk/corporate-cards)
3. Other queries

- [Account Opening](https://support.aspireapp.com/migrated/faq/hk/account-opening) 
    - [About Us](https://support.aspireapp.com/migrated/faq/hk/account-opening#about-us)
    - [Account Opening & Eligibility](https://support.aspireapp.com/migrated/faq/hk/account-opening#account-opening-eligibility)
    - [Other FAQs](https://support.aspireapp.com/migrated/faq/hk/account-opening#other-faqs)
- [Account Management](https://support.aspireapp.com/migrated/faq/hk/account-management) 
    - [Account Details](https://support.aspireapp.com/migrated/faq/hk/account-management#account-details)
    - [Notification Settings](https://support.aspireapp.com/migrated/faq/hk/account-management#notification-settings)
    - [Multi-User Access](https://support.aspireapp.com/migrated/faq/hk/account-management#multi-user-access)
    - [Transfer Approval Policy](https://support.aspireapp.com/migrated/faq/hk/account-management#transfer-approval-policy)
    - [Account Closure](https://support.aspireapp.com/migrated/faq/hk/account-management#account-closure)
- [Corporate Cards](https://support.aspireapp.com/migrated/faq/hk/corporate-cards) 
    - [How to use Corporate Cards](https://support.aspireapp.com/migrated/faq/hk/corporate-cards#how-to-use-corporate-cards)
    - [Other queries](https://support.aspireapp.com/migrated/faq/hk/corporate-cards#other-queries)
    - [Physical Cards](https://support.aspireapp.com/migrated/faq/hk/corporate-cards#physical-cards)
- [Spend Management](https://support.aspireapp.com/migrated/faq/hk/spend-management) 
    - [Budgets](https://support.aspireapp.com/migrated/faq/hk/spend-management#budgets)
- [Accounting Integrations](https://support.aspireapp.com/migrated/faq/hk/accounting-integrations) 
    - [Export Data](https://support.aspireapp.com/migrated/faq/hk/accounting-integrations#export-data)
    - [Category Management](https://support.aspireapp.com/migrated/faq/hk/accounting-integrations#category-management)
    - [NetSuite](https://support.aspireapp.com/migrated/faq/hk/accounting-integrations#netsuite)
    - [Zoho Expense](https://support.aspireapp.com/migrated/faq/hk/accounting-integrations#zoho-expense)
    - [SAP Business One](https://support.aspireapp.com/migrated/faq/hk/accounting-integrations#sap-business-one)
    - [Xero](https://support.aspireapp.com/migrated/faq/hk/accounting-integrations#xero)
    - [Accurate](https://support.aspireapp.com/migrated/faq/hk/accounting-integrations#accurate)
    - [Jurnal](https://support.aspireapp.com/migrated/faq/hk/accounting-integrations#jurnal)
- [Payment Platforms](https://support.aspireapp.com/migrated/faq/hk/payment-platforms) 
    - [Stripe](https://support.aspireapp.com/migrated/faq/hk/payment-platforms#stripe)
- [Safety and Security](https://support.aspireapp.com/migrated/faq/hk/safety-and-security) 
    - [Security and Fraud Controls](https://support.aspireapp.com/migrated/faq/hk/safety-and-security#security-and-fraud-controls)
    - [Funds Safety](https://support.aspireapp.com/migrated/faq/hk/safety-and-security#funds-safety)
    - [Other Queries](https://support.aspireapp.com/migrated/faq/hk/safety-and-security#other-queries)
    - [Personal Data Protection Act (PDPA)](https://support.aspireapp.com/migrated/faq/hk/safety-and-security#personal-data-protection-act-pdpa)
- [Others](https://support.aspireapp.com/migrated/faq/hk/others)

# Why did Aspire freeze my card?

One reason why your card was frozen is that your Aspire account may be put on hold. Aspire account constantly reviews all accounts to ensure it's aligned with our internal policies. 

You may review [this article](https://support.aspireapp.com/faq/why-is-my-aspire-account-put-on-hold) to learn more.

 

**Questions?** Please log in to the app and reach out in the chat at the bottom right corner of the screen.

---

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[![company logo](https://support.aspireapp.com/hs-fs/hubfs/Circle-1.png?height=120&name=Circle-1.png)](https://aspireapp.com/hk)

Aspire FAQs - Hong Kong

- [Go to aspireapp.com/hk](https://aspireapp.com/hk)