--- title: What happens when my Aspire account is frozen or put on hold? description: Your Aspire account may be frozen or put on hold. This is due to our regular reviews and checks of all accounts to ensure it's aligned with our internal policies. You can check section 4 of our Debit --- [![company logo](https://support.aspireapp.com/hs-fs/hubfs/Circle.png?height=120&name=Circle.png)](https://aspireapp.com/hk) [Aspire FAQs - Hong Kong](https://support.aspireapp.com/migrated/faq/hk) - [Go to aspireapp.com/hk](https://aspireapp.com/hk) Account Closure - [Account Opening](https://support.aspireapp.com/migrated/faq/hk/account-opening) - [About Us](https://support.aspireapp.com/migrated/faq/hk/account-opening#about-us) - [Account Opening & Eligibility](https://support.aspireapp.com/migrated/faq/hk/account-opening#account-opening-eligibility) - [Other FAQs](https://support.aspireapp.com/migrated/faq/hk/account-opening#other-faqs) - [Account Management](https://support.aspireapp.com/migrated/faq/hk/account-management) - [Account Details](https://support.aspireapp.com/migrated/faq/hk/account-management#account-details) - [Notification Settings](https://support.aspireapp.com/migrated/faq/hk/account-management#notification-settings) - [Multi-User Access](https://support.aspireapp.com/migrated/faq/hk/account-management#multi-user-access) - [Transfer Approval Policy](https://support.aspireapp.com/migrated/faq/hk/account-management#transfer-approval-policy) - [Account Closure](https://support.aspireapp.com/migrated/faq/hk/account-management#account-closure) - [Corporate Cards](https://support.aspireapp.com/migrated/faq/hk/corporate-cards) - [How to use Corporate Cards](https://support.aspireapp.com/migrated/faq/hk/corporate-cards#how-to-use-corporate-cards) - [Other queries](https://support.aspireapp.com/migrated/faq/hk/corporate-cards#other-queries) - [Physical Cards](https://support.aspireapp.com/migrated/faq/hk/corporate-cards#physical-cards) - [Spend Management](https://support.aspireapp.com/migrated/faq/hk/spend-management) - [Budgets](https://support.aspireapp.com/migrated/faq/hk/spend-management#budgets) - [Accounting Integrations](https://support.aspireapp.com/migrated/faq/hk/accounting-integrations) - [Export Data](https://support.aspireapp.com/migrated/faq/hk/accounting-integrations#export-data) - [Category Management](https://support.aspireapp.com/migrated/faq/hk/accounting-integrations#category-management) - [NetSuite](https://support.aspireapp.com/migrated/faq/hk/accounting-integrations#netsuite) - [Zoho Expense](https://support.aspireapp.com/migrated/faq/hk/accounting-integrations#zoho-expense) - [SAP Business One](https://support.aspireapp.com/migrated/faq/hk/accounting-integrations#sap-business-one) - [Xero](https://support.aspireapp.com/migrated/faq/hk/accounting-integrations#xero) - [Accurate](https://support.aspireapp.com/migrated/faq/hk/accounting-integrations#accurate) - [Jurnal](https://support.aspireapp.com/migrated/faq/hk/accounting-integrations#jurnal) - [Payment Platforms](https://support.aspireapp.com/migrated/faq/hk/payment-platforms) - [Stripe](https://support.aspireapp.com/migrated/faq/hk/payment-platforms#stripe) - [Safety and Security](https://support.aspireapp.com/migrated/faq/hk/safety-and-security) - [Security and Fraud Controls](https://support.aspireapp.com/migrated/faq/hk/safety-and-security#security-and-fraud-controls) - [Funds Safety](https://support.aspireapp.com/migrated/faq/hk/safety-and-security#funds-safety) - [Other Queries](https://support.aspireapp.com/migrated/faq/hk/safety-and-security#other-queries) - [Personal Data Protection Act (PDPA)](https://support.aspireapp.com/migrated/faq/hk/safety-and-security#personal-data-protection-act-pdpa) - [Others](https://support.aspireapp.com/migrated/faq/hk/others) [Back to home](https://support.aspireapp.com/migrated/faq/hk) 1. [Aspire FAQs - Hong Kong](https://support.aspireapp.com/migrated/faq/hk) 2. [Account Management](https://support.aspireapp.com/migrated/faq/hk/account-management) 3. Account Closure - [Account Opening](https://support.aspireapp.com/migrated/faq/hk/account-opening) - [About Us](https://support.aspireapp.com/migrated/faq/hk/account-opening#about-us) - [Account Opening & Eligibility](https://support.aspireapp.com/migrated/faq/hk/account-opening#account-opening-eligibility) - [Other FAQs](https://support.aspireapp.com/migrated/faq/hk/account-opening#other-faqs) - [Account Management](https://support.aspireapp.com/migrated/faq/hk/account-management) - [Account Details](https://support.aspireapp.com/migrated/faq/hk/account-management#account-details) - [Notification Settings](https://support.aspireapp.com/migrated/faq/hk/account-management#notification-settings) - [Multi-User Access](https://support.aspireapp.com/migrated/faq/hk/account-management#multi-user-access) - [Transfer Approval Policy](https://support.aspireapp.com/migrated/faq/hk/account-management#transfer-approval-policy) - [Account Closure](https://support.aspireapp.com/migrated/faq/hk/account-management#account-closure) - [Corporate Cards](https://support.aspireapp.com/migrated/faq/hk/corporate-cards) - [How to use Corporate Cards](https://support.aspireapp.com/migrated/faq/hk/corporate-cards#how-to-use-corporate-cards) - [Other queries](https://support.aspireapp.com/migrated/faq/hk/corporate-cards#other-queries) - [Physical Cards](https://support.aspireapp.com/migrated/faq/hk/corporate-cards#physical-cards) - [Spend Management](https://support.aspireapp.com/migrated/faq/hk/spend-management) - [Budgets](https://support.aspireapp.com/migrated/faq/hk/spend-management#budgets) - [Accounting Integrations](https://support.aspireapp.com/migrated/faq/hk/accounting-integrations) - [Export Data](https://support.aspireapp.com/migrated/faq/hk/accounting-integrations#export-data) - [Category Management](https://support.aspireapp.com/migrated/faq/hk/accounting-integrations#category-management) - [NetSuite](https://support.aspireapp.com/migrated/faq/hk/accounting-integrations#netsuite) - [Zoho Expense](https://support.aspireapp.com/migrated/faq/hk/accounting-integrations#zoho-expense) - [SAP Business One](https://support.aspireapp.com/migrated/faq/hk/accounting-integrations#sap-business-one) - [Xero](https://support.aspireapp.com/migrated/faq/hk/accounting-integrations#xero) - [Accurate](https://support.aspireapp.com/migrated/faq/hk/accounting-integrations#accurate) - [Jurnal](https://support.aspireapp.com/migrated/faq/hk/accounting-integrations#jurnal) - [Payment Platforms](https://support.aspireapp.com/migrated/faq/hk/payment-platforms) - [Stripe](https://support.aspireapp.com/migrated/faq/hk/payment-platforms#stripe) - [Safety and Security](https://support.aspireapp.com/migrated/faq/hk/safety-and-security) - [Security and Fraud Controls](https://support.aspireapp.com/migrated/faq/hk/safety-and-security#security-and-fraud-controls) - [Funds Safety](https://support.aspireapp.com/migrated/faq/hk/safety-and-security#funds-safety) - [Other Queries](https://support.aspireapp.com/migrated/faq/hk/safety-and-security#other-queries) - [Personal Data Protection Act (PDPA)](https://support.aspireapp.com/migrated/faq/hk/safety-and-security#personal-data-protection-act-pdpa) - [Others](https://support.aspireapp.com/migrated/faq/hk/others) # What happens when my Aspire account is frozen or put on hold? Your Aspire account may be frozen or put on hold. This is due to our regular reviews and checks of all accounts to ensure it's aligned with our internal policies. **You can check section 4 of our [Debit Account Terms and Conditions](https://aspireapp.com/tnc/debit-account-terms-and-conditions).** When your account is put on hold, you won't be able to process money-out transfers and make card transactions. You will be notified via email if this happens.  **Questions?** Please log in to the app and reach out in the chat at the bottom right corner of the screen. --- **Suggestions?** Let us know [here](https://share.hsforms.com/1X4gc3uK1RQmgwTGVnQJg0Qclt5p?referring_page_website_from_form=What%20happens%20when%20my%20Aspire%20account%20is%20frozen%20or%20put%20on%20hold?). [![company logo](https://support.aspireapp.com/hs-fs/hubfs/Circle-1.png?height=120&name=Circle-1.png)](https://aspireapp.com/hk) Aspire FAQs - Hong Kong - [Go to aspireapp.com/hk](https://aspireapp.com/hk)