--- title: There has been a deduction from my Aspire Card, but the payment failed on the merchant's website. description: There can be instances when you're making a payment online that has failed on the merchant end (the online store you're purchasing from) but still gone through on your Aspire Card.  In the event of su --- [![company logo](https://support.aspireapp.com/hs-fs/hubfs/Circle.png?height=120&name=Circle.png)](https://aspireapp.com/hk) [Aspire FAQs - Hong Kong](https://support.aspireapp.com/migrated/faq/hk) - [Go to aspireapp.com/hk](https://aspireapp.com/hk) Other queries - [Account Opening](https://support.aspireapp.com/migrated/faq/hk/account-opening) - [About Us](https://support.aspireapp.com/migrated/faq/hk/account-opening#about-us) - [Account Opening & Eligibility](https://support.aspireapp.com/migrated/faq/hk/account-opening#account-opening-eligibility) - [Other FAQs](https://support.aspireapp.com/migrated/faq/hk/account-opening#other-faqs) - [Account Management](https://support.aspireapp.com/migrated/faq/hk/account-management) - [Account Details](https://support.aspireapp.com/migrated/faq/hk/account-management#account-details) - [Notification Settings](https://support.aspireapp.com/migrated/faq/hk/account-management#notification-settings) - [Multi-User Access](https://support.aspireapp.com/migrated/faq/hk/account-management#multi-user-access) - [Transfer Approval Policy](https://support.aspireapp.com/migrated/faq/hk/account-management#transfer-approval-policy) - [Account Closure](https://support.aspireapp.com/migrated/faq/hk/account-management#account-closure) - [Corporate Cards](https://support.aspireapp.com/migrated/faq/hk/corporate-cards) - [How to use Corporate Cards](https://support.aspireapp.com/migrated/faq/hk/corporate-cards#how-to-use-corporate-cards) - [Other queries](https://support.aspireapp.com/migrated/faq/hk/corporate-cards#other-queries) - [Physical Cards](https://support.aspireapp.com/migrated/faq/hk/corporate-cards#physical-cards) - [Spend Management](https://support.aspireapp.com/migrated/faq/hk/spend-management) - [Budgets](https://support.aspireapp.com/migrated/faq/hk/spend-management#budgets) - [Accounting Integrations](https://support.aspireapp.com/migrated/faq/hk/accounting-integrations) - [Export Data](https://support.aspireapp.com/migrated/faq/hk/accounting-integrations#export-data) - [Category Management](https://support.aspireapp.com/migrated/faq/hk/accounting-integrations#category-management) - [NetSuite](https://support.aspireapp.com/migrated/faq/hk/accounting-integrations#netsuite) - [Zoho Expense](https://support.aspireapp.com/migrated/faq/hk/accounting-integrations#zoho-expense) - [SAP Business One](https://support.aspireapp.com/migrated/faq/hk/accounting-integrations#sap-business-one) - [Xero](https://support.aspireapp.com/migrated/faq/hk/accounting-integrations#xero) - [Accurate](https://support.aspireapp.com/migrated/faq/hk/accounting-integrations#accurate) - [Jurnal](https://support.aspireapp.com/migrated/faq/hk/accounting-integrations#jurnal) - [Payment Platforms](https://support.aspireapp.com/migrated/faq/hk/payment-platforms) - [Stripe](https://support.aspireapp.com/migrated/faq/hk/payment-platforms#stripe) - [Safety and Security](https://support.aspireapp.com/migrated/faq/hk/safety-and-security) - [Security and Fraud Controls](https://support.aspireapp.com/migrated/faq/hk/safety-and-security#security-and-fraud-controls) - [Funds Safety](https://support.aspireapp.com/migrated/faq/hk/safety-and-security#funds-safety) - [Other Queries](https://support.aspireapp.com/migrated/faq/hk/safety-and-security#other-queries) - [Personal Data Protection Act (PDPA)](https://support.aspireapp.com/migrated/faq/hk/safety-and-security#personal-data-protection-act-pdpa) - [Others](https://support.aspireapp.com/migrated/faq/hk/others) [Back to home](https://support.aspireapp.com/migrated/faq/hk) 1. 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Other queries - [Account Opening](https://support.aspireapp.com/migrated/faq/hk/account-opening) - [About Us](https://support.aspireapp.com/migrated/faq/hk/account-opening#about-us) - [Account Opening & Eligibility](https://support.aspireapp.com/migrated/faq/hk/account-opening#account-opening-eligibility) - [Other FAQs](https://support.aspireapp.com/migrated/faq/hk/account-opening#other-faqs) - [Account Management](https://support.aspireapp.com/migrated/faq/hk/account-management) - [Account Details](https://support.aspireapp.com/migrated/faq/hk/account-management#account-details) - [Notification Settings](https://support.aspireapp.com/migrated/faq/hk/account-management#notification-settings) - [Multi-User Access](https://support.aspireapp.com/migrated/faq/hk/account-management#multi-user-access) - [Transfer Approval Policy](https://support.aspireapp.com/migrated/faq/hk/account-management#transfer-approval-policy) - [Account Closure](https://support.aspireapp.com/migrated/faq/hk/account-management#account-closure) - [Corporate Cards](https://support.aspireapp.com/migrated/faq/hk/corporate-cards) - [How to use Corporate Cards](https://support.aspireapp.com/migrated/faq/hk/corporate-cards#how-to-use-corporate-cards) - [Other queries](https://support.aspireapp.com/migrated/faq/hk/corporate-cards#other-queries) - [Physical Cards](https://support.aspireapp.com/migrated/faq/hk/corporate-cards#physical-cards) - [Spend Management](https://support.aspireapp.com/migrated/faq/hk/spend-management) - [Budgets](https://support.aspireapp.com/migrated/faq/hk/spend-management#budgets) - [Accounting Integrations](https://support.aspireapp.com/migrated/faq/hk/accounting-integrations) - [Export Data](https://support.aspireapp.com/migrated/faq/hk/accounting-integrations#export-data) - [Category Management](https://support.aspireapp.com/migrated/faq/hk/accounting-integrations#category-management) - [NetSuite](https://support.aspireapp.com/migrated/faq/hk/accounting-integrations#netsuite) - [Zoho Expense](https://support.aspireapp.com/migrated/faq/hk/accounting-integrations#zoho-expense) - [SAP Business One](https://support.aspireapp.com/migrated/faq/hk/accounting-integrations#sap-business-one) - [Xero](https://support.aspireapp.com/migrated/faq/hk/accounting-integrations#xero) - [Accurate](https://support.aspireapp.com/migrated/faq/hk/accounting-integrations#accurate) - [Jurnal](https://support.aspireapp.com/migrated/faq/hk/accounting-integrations#jurnal) - [Payment Platforms](https://support.aspireapp.com/migrated/faq/hk/payment-platforms) - [Stripe](https://support.aspireapp.com/migrated/faq/hk/payment-platforms#stripe) - [Safety and Security](https://support.aspireapp.com/migrated/faq/hk/safety-and-security) - [Security and Fraud Controls](https://support.aspireapp.com/migrated/faq/hk/safety-and-security#security-and-fraud-controls) - [Funds Safety](https://support.aspireapp.com/migrated/faq/hk/safety-and-security#funds-safety) - [Other Queries](https://support.aspireapp.com/migrated/faq/hk/safety-and-security#other-queries) - [Personal Data Protection Act (PDPA)](https://support.aspireapp.com/migrated/faq/hk/safety-and-security#personal-data-protection-act-pdpa) - [Others](https://support.aspireapp.com/migrated/faq/hk/others) # There has been a deduction from my Aspire Card, but the payment failed on the merchant's website. There can be instances when you're making a payment online that has failed on the merchant end *(the online store you're purchasing from)* but still gone through on your **Aspire Card**.  In the event of such a scenario, kindly log in to the Aspire app and connect with us via the chat option located at the lower right corner of the screen. Please mention the following details to enable us to assist you quickly:  - Your Aspire Account & Card you used to make the purchase - The date and time (if possible) you made the purchase  - Amount the purchase was for - Merchant you were purchasing from - Any screenshots  We will then work with our Partners to confirm the next steps or when the refund will be made back to you. **Note: refunds do take 7-10 business days.**   **Questions?** Please log in to the app and reach out in the chat at the bottom right corner of the screen. --- **Suggestions?** Let us know [here](https://share.hsforms.com/1X4gc3uK1RQmgwTGVnQJg0Qclt5p?referring_page_website_from_form=There%20has%20been%20a%20deduction%20from%20my%20Aspire%20Card,%20but%20the%20payment%20failed%20on%20the%20merchants%20website). [![company logo](https://support.aspireapp.com/hs-fs/hubfs/Circle-1.png?height=120&name=Circle-1.png)](https://aspireapp.com/hk) Aspire FAQs - Hong Kong - [Go to aspireapp.com/hk](https://aspireapp.com/hk)