--- title: How to remove an existing user's access? description: "Please note that only Admins users can remove the access of the users in-app. To learn how to remove user access, simply click on the appropriate links below based on your specific scenario: For admin" --- [![company logo](https://support.aspireapp.com/hs-fs/hubfs/Circle.png?height=120&name=Circle.png)](https://aspireapp.com/hk) [Aspire FAQs - Hong Kong](https://support.aspireapp.com/migrated/faq/hk) - [Go to aspireapp.com/hk](https://aspireapp.com/hk) Multi-User Access - [Account Opening](https://support.aspireapp.com/migrated/faq/hk/account-opening) - [About Us](https://support.aspireapp.com/migrated/faq/hk/account-opening#about-us) - [Account Opening & Eligibility](https://support.aspireapp.com/migrated/faq/hk/account-opening#account-opening-eligibility) - [Other FAQs](https://support.aspireapp.com/migrated/faq/hk/account-opening#other-faqs) - [Account Management](https://support.aspireapp.com/migrated/faq/hk/account-management) - [Account Details](https://support.aspireapp.com/migrated/faq/hk/account-management#account-details) - [Notification Settings](https://support.aspireapp.com/migrated/faq/hk/account-management#notification-settings) - [Multi-User Access](https://support.aspireapp.com/migrated/faq/hk/account-management#multi-user-access) - [Transfer Approval Policy](https://support.aspireapp.com/migrated/faq/hk/account-management#transfer-approval-policy) - [Account Closure](https://support.aspireapp.com/migrated/faq/hk/account-management#account-closure) - [Corporate Cards](https://support.aspireapp.com/migrated/faq/hk/corporate-cards) - [How to use Corporate Cards](https://support.aspireapp.com/migrated/faq/hk/corporate-cards#how-to-use-corporate-cards) - [Other queries](https://support.aspireapp.com/migrated/faq/hk/corporate-cards#other-queries) - [Physical Cards](https://support.aspireapp.com/migrated/faq/hk/corporate-cards#physical-cards) - [Spend Management](https://support.aspireapp.com/migrated/faq/hk/spend-management) - [Budgets](https://support.aspireapp.com/migrated/faq/hk/spend-management#budgets) - [Accounting Integrations](https://support.aspireapp.com/migrated/faq/hk/accounting-integrations) - [Export Data](https://support.aspireapp.com/migrated/faq/hk/accounting-integrations#export-data) - [Category Management](https://support.aspireapp.com/migrated/faq/hk/accounting-integrations#category-management) - [NetSuite](https://support.aspireapp.com/migrated/faq/hk/accounting-integrations#netsuite) - [Zoho Expense](https://support.aspireapp.com/migrated/faq/hk/accounting-integrations#zoho-expense) - [SAP Business One](https://support.aspireapp.com/migrated/faq/hk/accounting-integrations#sap-business-one) - [Xero](https://support.aspireapp.com/migrated/faq/hk/accounting-integrations#xero) - [Accurate](https://support.aspireapp.com/migrated/faq/hk/accounting-integrations#accurate) - [Jurnal](https://support.aspireapp.com/migrated/faq/hk/accounting-integrations#jurnal) - [Payment Platforms](https://support.aspireapp.com/migrated/faq/hk/payment-platforms) - [Stripe](https://support.aspireapp.com/migrated/faq/hk/payment-platforms#stripe) - [Safety and Security](https://support.aspireapp.com/migrated/faq/hk/safety-and-security) - [Security and Fraud Controls](https://support.aspireapp.com/migrated/faq/hk/safety-and-security#security-and-fraud-controls) - [Funds Safety](https://support.aspireapp.com/migrated/faq/hk/safety-and-security#funds-safety) - [Other Queries](https://support.aspireapp.com/migrated/faq/hk/safety-and-security#other-queries) - [Personal Data Protection Act (PDPA)](https://support.aspireapp.com/migrated/faq/hk/safety-and-security#personal-data-protection-act-pdpa) - [Others](https://support.aspireapp.com/migrated/faq/hk/others) [Back to home](https://support.aspireapp.com/migrated/faq/hk) 1. 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Multi-User Access - [Account Opening](https://support.aspireapp.com/migrated/faq/hk/account-opening) - [About Us](https://support.aspireapp.com/migrated/faq/hk/account-opening#about-us) - [Account Opening & Eligibility](https://support.aspireapp.com/migrated/faq/hk/account-opening#account-opening-eligibility) - [Other FAQs](https://support.aspireapp.com/migrated/faq/hk/account-opening#other-faqs) - [Account Management](https://support.aspireapp.com/migrated/faq/hk/account-management) - [Account Details](https://support.aspireapp.com/migrated/faq/hk/account-management#account-details) - [Notification Settings](https://support.aspireapp.com/migrated/faq/hk/account-management#notification-settings) - [Multi-User Access](https://support.aspireapp.com/migrated/faq/hk/account-management#multi-user-access) - [Transfer Approval Policy](https://support.aspireapp.com/migrated/faq/hk/account-management#transfer-approval-policy) - [Account Closure](https://support.aspireapp.com/migrated/faq/hk/account-management#account-closure) - [Corporate Cards](https://support.aspireapp.com/migrated/faq/hk/corporate-cards) - [How to use Corporate Cards](https://support.aspireapp.com/migrated/faq/hk/corporate-cards#how-to-use-corporate-cards) - [Other queries](https://support.aspireapp.com/migrated/faq/hk/corporate-cards#other-queries) - [Physical Cards](https://support.aspireapp.com/migrated/faq/hk/corporate-cards#physical-cards) - [Spend Management](https://support.aspireapp.com/migrated/faq/hk/spend-management) - [Budgets](https://support.aspireapp.com/migrated/faq/hk/spend-management#budgets) - [Accounting Integrations](https://support.aspireapp.com/migrated/faq/hk/accounting-integrations) - [Export Data](https://support.aspireapp.com/migrated/faq/hk/accounting-integrations#export-data) - [Category Management](https://support.aspireapp.com/migrated/faq/hk/accounting-integrations#category-management) - [NetSuite](https://support.aspireapp.com/migrated/faq/hk/accounting-integrations#netsuite) - [Zoho Expense](https://support.aspireapp.com/migrated/faq/hk/accounting-integrations#zoho-expense) - [SAP Business One](https://support.aspireapp.com/migrated/faq/hk/accounting-integrations#sap-business-one) - [Xero](https://support.aspireapp.com/migrated/faq/hk/accounting-integrations#xero) - [Accurate](https://support.aspireapp.com/migrated/faq/hk/accounting-integrations#accurate) - [Jurnal](https://support.aspireapp.com/migrated/faq/hk/accounting-integrations#jurnal) - [Payment Platforms](https://support.aspireapp.com/migrated/faq/hk/payment-platforms) - [Stripe](https://support.aspireapp.com/migrated/faq/hk/payment-platforms#stripe) - [Safety and Security](https://support.aspireapp.com/migrated/faq/hk/safety-and-security) - [Security and Fraud Controls](https://support.aspireapp.com/migrated/faq/hk/safety-and-security#security-and-fraud-controls) - [Funds Safety](https://support.aspireapp.com/migrated/faq/hk/safety-and-security#funds-safety) - [Other Queries](https://support.aspireapp.com/migrated/faq/hk/safety-and-security#other-queries) - [Personal Data Protection Act (PDPA)](https://support.aspireapp.com/migrated/faq/hk/safety-and-security#personal-data-protection-act-pdpa) - [Others](https://support.aspireapp.com/migrated/faq/hk/others) # How to remove an existing user's access? Please note that **only Admins users** can remove the access of the users in-app. **To learn how to remove user access, simply click on the appropriate links below based on your specific scenario:** - [Removing a Finance or Employee user access](https://support.aspireapp.com/migrated/faq/hk/how-to-remove-an-existing-users-access#FinanceEmployee) - [Admin user removing another Admin user from Aspire account](https://support.aspireapp.com/migrated/faq/hk/how-to-remove-an-existing-users-access#AdminUser) - [I'm NOT an Aspire user but I need to remove an Admin user from the Aspire account](https://support.aspireapp.com/migrated/faq/hk/how-to-remove-an-existing-users-access#NonAdminUser) --- ### **Removing a Finance or Employee user access** For **admin** users to remove a Finance or Employee user: 1. Navigate to "**Users and Access**" on the lower left and click "**Users**" 2. Select the Finance or Employee user you wish to remove the access  3. Within the Access Role column, click on "**Modify Access**" 4. Click on "**Revoke Access**" You can also modify or revoke a user's access under pending invitation status. Please see article [here](https://support.aspireapp.com/faq/hk/how-to-modify/cancel-the-access-of-a-pending-user).   --- ### **If you're an Admin and you need to remove another Admin user from Aspire account** You would need to send the needed documents below to our **[Support Team](https://support.aspireapp.com/faq/kb-tickets/new)** to request the removal of another admin user. Our Support Team will then make the necessary removal arrangements. Please see the necessary documents required to remove an admin user who is either a **company director** or **NOT a company director**: | **User you want to remove from Aspire** | **Documents to prepare** | | --- | --- | | Another admin user who is a company director | **You can send these two documents:** - Updated ACRA to show the removal of the director from the company (disregard if the user stays as a director of the company) - [Letter to Revoke](https://support.aspireapp.com/hubfs/Letter%20to%20Remove%20User%20Access%20Template%20(3).docx) signed by the company director **OR send this document instead:** - Board Resolution indicating removal of Director signed by All Directors (including the user that needs to be removed) | | Another admin user who is NOT a company director | - [Letter to Revoke](https://support.aspireapp.com/hubfs/Letter%20to%20Remove%20User%20Access%20Template%20(3).docx) signed by the company director | *Note: Upon successful removal of an **active** company director's admin access to the Aspire account, we will promptly send them an email confirmation to notify them of this action.* **Note!** Instead of sending these documents to our Support Team, you can also directly ask the Admin user of the Aspire account that you want to remove to contact our Support Team. They can request the removal of their own access from the Aspire account. **Reminder!** If the current Aspire admin user is leaving the company and you only have one admin in your Aspire account, you will need to remove their access and add a new user to become the admin. To add a new admin to the Aspire account, kindly include this request when contacting our Support Team and attach the additional **documents:** - The new Director's email and mobile number - Front & back picture of the new Director's NRIC/ID as per ACRA (for passports, only ID page is required) - Picture of the new Director holding their NRIC/ID and a paper with the word 'Aspire + date today' written on it. - Copy of the ACRA Bizfile, which reflects the updated Director records We will revoke your previous admin access and replace it with your new admin details. The process will take 5-7 days.    --- ### You're NOT an Aspire Account user but need to remove an Admin user You would need to send the needed documents below to our **[Support Team](https://support.aspireapp.com/faq/kb-tickets/new)** to request the removal of the admin user. Our Support Team will then make the necessary removal arrangements. Please see the necessary documents required to remove an admin user who is either a **company director** or **NOT a company director**: | **User you want to remove from Aspire** | **Documents to prepare** | | --- | --- | | Admin user who is a company director | **You can send these two documents:** - Updated ACRA to show the removal of the director from the company (disregard if the user stays as a director of the company) - [Letter to Revoke](https://support.aspireapp.com/hubfs/Letter%20to%20Remove%20User%20Access%20Template%20(3).docx) signed by the company director **OR send this document instead:** - Board Resolution indicating removal of Director signed by All Directors (including the user that needs to be removed) | | Admin user who is NOT a company director | - [Letter to Revoke](https://support.aspireapp.com/hubfs/Letter%20to%20Remove%20User%20Access%20Template%20(3).docx) signed by the company director - Updated ACRA showing the newly added director | *Note: Upon successful removal of an active company director's admin access to the Aspire account, we will promptly send them an email confirmation to notify them of this action.* **Reminder!** If the current Aspire admin user is leaving the company and you only have one admin in your Aspire account, you will need to remove their access and add a new user to become the admin. To add a new admin to the Aspire account, kindly include this request when contacting our Support Team and attach the additional **documents:** - The new Director's email and mobile number - Front & back picture of the new Director's NRIC/ID as per ACRA (for passports, only ID page is required) - Picture of the new Director holding their NRIC/ID and a paper with the word 'Aspire + date today' written on it. - Copy of the ACRA Bizfile, which reflects the updated Director records We will revoke your previous admin access and replace it with your new admin details. The process will take 5-7 days.  **Questions?** Please log in to the app and reach out in the chat at the bottom right corner of the screen. --- **Suggestions?** Let us know [here](https://share.hsforms.com/1X4gc3uK1RQmgwTGVnQJg0Qclt5p?referring_page_website_from_form=How%20to%20remove%20an%20existing%20user%27s%20access?). 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