--- title: Basic troubleshooting guide for Aspire website and Aspire mobile app description: If you're experiencing any error in navigating your Aspire account using our website follow our basic guide --- [![company logo](https://support.aspireapp.com/hs-fs/hubfs/Aspire%20Logo%20202011.png?height=120&name=Aspire%20Logo%20202011.png)](https://aspireapp.com/) [Aspire FAQs](https://support.aspireapp.com/migrated/faq) - [Go to Aspireapp](https://aspireapp.com) - - [Bahasa Indonesia](https://support.aspireapp.com/id/migrated/faq/panduan-troubleshooting-untuk) - [简体中文](https://support.aspireapp.com/zh-cn/migrated/faq) Others - [Incorporation](https://support.aspireapp.com/migrated/faq/incorporation) - [Account Opening](https://support.aspireapp.com/migrated/faq/account-opening) - [About Us](https://support.aspireapp.com/migrated/faq/account-opening#about-us) - [Account Opening & Eligibility](https://support.aspireapp.com/migrated/faq/account-opening#account-opening-eligibility) - [Other FAQs](https://support.aspireapp.com/migrated/faq/account-opening#other-faqs) - [Account Management](https://support.aspireapp.com/migrated/faq/account-management) - [Multi-User Access](https://support.aspireapp.com/migrated/faq/account-management#multi-user-access) - [Approval Policy](https://support.aspireapp.com/migrated/faq/account-management#approval-policy) - [Notification Settings](https://support.aspireapp.com/migrated/faq/account-management#notification-settings) - [Account Details](https://support.aspireapp.com/migrated/faq/account-management#account-details) - [Account Closure](https://support.aspireapp.com/migrated/faq/account-management#account-closure) - [Account Analytics](https://support.aspireapp.com/migrated/faq/account-management#account-analytics) - [Receipt Management](https://support.aspireapp.com/migrated/faq/receipt-management) - [SGD Account](https://support.aspireapp.com/migrated/faq/sgd-account) - [General](https://support.aspireapp.com/migrated/faq/sgd-account#general) - [Send Locally](https://support.aspireapp.com/migrated/faq/sgd-account#send-locally) - [Receive Locally](https://support.aspireapp.com/migrated/faq/sgd-account#receive-locally) - [Send & Receive PayNow Locally](https://support.aspireapp.com/migrated/faq/sgd-account#send-receive-paynow-locally) - [Send Internationally](https://support.aspireapp.com/migrated/faq/sgd-account#send-internationally) - [Receive Internationally](https://support.aspireapp.com/migrated/faq/sgd-account#receive-internationally) - [USD Account](https://support.aspireapp.com/migrated/faq/usd-account) - [Eligibility](https://support.aspireapp.com/migrated/faq/usd-account#eligibility) - [Managing your Aspire USD Account](https://support.aspireapp.com/migrated/faq/usd-account#managing-your-aspire-usd-account) - [Send Money](https://support.aspireapp.com/migrated/faq/usd-account#send-money) - [Receive Money](https://support.aspireapp.com/migrated/faq/usd-account#receive-money) - [About your Aspire USD Account](https://support.aspireapp.com/migrated/faq/usd-account#about-your-aspire-usd-account) - [IDR Account](https://support.aspireapp.com/migrated/faq/idr-account) - [All about IDR Account](https://support.aspireapp.com/migrated/faq/idr-account#all-about-idr-account) - [Managing IDR Account](https://support.aspireapp.com/migrated/faq/idr-account#managing-idr-account) - [Send Money](https://support.aspireapp.com/migrated/faq/idr-account#send-money) - [Receive Money](https://support.aspireapp.com/migrated/faq/idr-account#receive-money) - [EUR Account](https://support.aspireapp.com/migrated/faq/eur-account) - [Eligibility](https://support.aspireapp.com/migrated/faq/eur-account#eligibility) - [About your Aspire EUR Account](https://support.aspireapp.com/migrated/faq/eur-account#about-your-aspire-eur-account) - [Send Money](https://support.aspireapp.com/migrated/faq/eur-account#send-money) - [Receive Money](https://support.aspireapp.com/migrated/faq/eur-account#receive-money) - [GBP Account](https://support.aspireapp.com/migrated/faq/gbp-account) - [Eligibility](https://support.aspireapp.com/migrated/faq/gbp-account#eligibility) - [About your Aspire GBP Account](https://support.aspireapp.com/migrated/faq/gbp-account#about-your-aspire-gbp-account) - [Send Money](https://support.aspireapp.com/migrated/faq/gbp-account#send-money) - [Receive Money](https://support.aspireapp.com/migrated/faq/gbp-account#receive-money) - [Cards](https://support.aspireapp.com/migrated/faq/cards) - [General Card Information](https://support.aspireapp.com/migrated/faq/cards#general-card-information) - [Physical Card](https://support.aspireapp.com/migrated/faq/cards#physical-card) - [Advance Cards](https://support.aspireapp.com/migrated/faq/cards#advance-cards) - [Debit Cards](https://support.aspireapp.com/migrated/faq/cards#debit-cards) - [Spend Management](https://support.aspireapp.com/migrated/faq/spend-management) - [Budgets](https://support.aspireapp.com/migrated/faq/spend-management#budgets) - [Claims](https://support.aspireapp.com/migrated/faq/spend-management#claims) - [Bills](https://support.aspireapp.com/migrated/faq/spend-management#bills) - [Revenue Management](https://support.aspireapp.com/migrated/faq/revenue-management) - [General](https://support.aspireapp.com/migrated/faq/revenue-management#general) - [Invoices](https://support.aspireapp.com/migrated/faq/revenue-management#invoices) - [Payment Link](https://support.aspireapp.com/migrated/faq/revenue-management#payment-link) - [Payment Gateway](https://support.aspireapp.com/migrated/faq/revenue-management#payment-gateway) - [Accounting Integrations](https://support.aspireapp.com/migrated/faq/accounting-integrations) - [Xero](https://support.aspireapp.com/migrated/faq/accounting-integrations#xero) - [NetSuite](https://support.aspireapp.com/migrated/faq/accounting-integrations#netsuite) - [QuickBooks](https://support.aspireapp.com/migrated/faq/accounting-integrations#quickbooks) - [Jurnal](https://support.aspireapp.com/migrated/faq/accounting-integrations#jurnal) - [Accurate](https://support.aspireapp.com/migrated/faq/accounting-integrations#accurate) - [Export Data](https://support.aspireapp.com/migrated/faq/accounting-integrations#export-data) - [Category Management](https://support.aspireapp.com/migrated/faq/accounting-integrations#category-management) - [SAP Business One](https://support.aspireapp.com/migrated/faq/accounting-integrations#sap-business-one) - [Zoho Expense](https://support.aspireapp.com/migrated/faq/accounting-integrations#zoho-expense) - [Payment Platforms](https://support.aspireapp.com/migrated/faq/payment-platforms) - [Stripe](https://support.aspireapp.com/migrated/faq/payment-platforms#stripe) - [PayPal](https://support.aspireapp.com/migrated/faq/payment-platforms#paypal) - [Shopify](https://support.aspireapp.com/migrated/faq/payment-platforms#shopify) - [Apple App Store](https://support.aspireapp.com/migrated/faq/payment-platforms#apple-app-store) - [Qoo10](https://support.aspireapp.com/migrated/faq/payment-platforms#qoo10) - [Lazada](https://support.aspireapp.com/migrated/faq/payment-platforms#lazada) - [Shopee](https://support.aspireapp.com/migrated/faq/payment-platforms#shopee) - [Etsy](https://support.aspireapp.com/migrated/faq/payment-platforms#etsy) - [Subscription Plan](https://support.aspireapp.com/migrated/faq/subscription-plan) - [Services & Value](https://support.aspireapp.com/migrated/faq/subscription-plan#services-value) - [Billing](https://support.aspireapp.com/migrated/faq/subscription-plan#billing) - [Safety and Security](https://support.aspireapp.com/migrated/faq/safety-and-security) - [Funds Safety](https://support.aspireapp.com/migrated/faq/safety-and-security#funds-safety) - [Security and Fraud Controls](https://support.aspireapp.com/migrated/faq/safety-and-security#security-and-fraud-controls) - [Other Queries](https://support.aspireapp.com/migrated/faq/safety-and-security#other-queries) - [Personal Data Protection Act (PDPA)](https://support.aspireapp.com/migrated/faq/safety-and-security#personal-data-protection-act-pdpa) - [Others](https://support.aspireapp.com/migrated/faq/others) - [Google Work Space](https://support.aspireapp.com/migrated/faq/google-work-space) - [Common FAQs for set up in Google Workspace Portal](https://support.aspireapp.com/migrated/faq/google-work-space#common-faqs-for-set-up-in-google-workspace-portal) - [Initial Activation](https://support.aspireapp.com/migrated/faq/google-work-space#initial-activation) - [Setting Up](https://support.aspireapp.com/migrated/faq/google-work-space#setting-up) - [Admin & Storage](https://support.aspireapp.com/migrated/faq/google-work-space#admin-storage) [Back to home](https://support.aspireapp.com/migrated/faq) 1. [Aspire FAQs](https://support.aspireapp.com/migrated/faq) 2. Others - [Incorporation](https://support.aspireapp.com/migrated/faq/incorporation) - [Account Opening](https://support.aspireapp.com/migrated/faq/account-opening) - [About Us](https://support.aspireapp.com/migrated/faq/account-opening#about-us) - [Account Opening & Eligibility](https://support.aspireapp.com/migrated/faq/account-opening#account-opening-eligibility) - [Other FAQs](https://support.aspireapp.com/migrated/faq/account-opening#other-faqs) - [Account Management](https://support.aspireapp.com/migrated/faq/account-management) - [Multi-User Access](https://support.aspireapp.com/migrated/faq/account-management#multi-user-access) - [Approval Policy](https://support.aspireapp.com/migrated/faq/account-management#approval-policy) - [Notification Settings](https://support.aspireapp.com/migrated/faq/account-management#notification-settings) - [Account Details](https://support.aspireapp.com/migrated/faq/account-management#account-details) - [Account Closure](https://support.aspireapp.com/migrated/faq/account-management#account-closure) - [Account Analytics](https://support.aspireapp.com/migrated/faq/account-management#account-analytics) - [Receipt Management](https://support.aspireapp.com/migrated/faq/receipt-management) - [SGD Account](https://support.aspireapp.com/migrated/faq/sgd-account) - [General](https://support.aspireapp.com/migrated/faq/sgd-account#general) - [Send Locally](https://support.aspireapp.com/migrated/faq/sgd-account#send-locally) - [Receive Locally](https://support.aspireapp.com/migrated/faq/sgd-account#receive-locally) - [Send & Receive PayNow Locally](https://support.aspireapp.com/migrated/faq/sgd-account#send-receive-paynow-locally) - [Send Internationally](https://support.aspireapp.com/migrated/faq/sgd-account#send-internationally) - [Receive Internationally](https://support.aspireapp.com/migrated/faq/sgd-account#receive-internationally) - [USD Account](https://support.aspireapp.com/migrated/faq/usd-account) - [Eligibility](https://support.aspireapp.com/migrated/faq/usd-account#eligibility) - [Managing your Aspire USD Account](https://support.aspireapp.com/migrated/faq/usd-account#managing-your-aspire-usd-account) - [Send Money](https://support.aspireapp.com/migrated/faq/usd-account#send-money) - [Receive Money](https://support.aspireapp.com/migrated/faq/usd-account#receive-money) - [About your Aspire USD Account](https://support.aspireapp.com/migrated/faq/usd-account#about-your-aspire-usd-account) - [IDR Account](https://support.aspireapp.com/migrated/faq/idr-account) - [All about IDR Account](https://support.aspireapp.com/migrated/faq/idr-account#all-about-idr-account) - [Managing IDR Account](https://support.aspireapp.com/migrated/faq/idr-account#managing-idr-account) - [Send Money](https://support.aspireapp.com/migrated/faq/idr-account#send-money) - [Receive Money](https://support.aspireapp.com/migrated/faq/idr-account#receive-money) - [EUR Account](https://support.aspireapp.com/migrated/faq/eur-account) - [Eligibility](https://support.aspireapp.com/migrated/faq/eur-account#eligibility) - [About your Aspire EUR Account](https://support.aspireapp.com/migrated/faq/eur-account#about-your-aspire-eur-account) - [Send Money](https://support.aspireapp.com/migrated/faq/eur-account#send-money) - [Receive Money](https://support.aspireapp.com/migrated/faq/eur-account#receive-money) - [GBP Account](https://support.aspireapp.com/migrated/faq/gbp-account) - [Eligibility](https://support.aspireapp.com/migrated/faq/gbp-account#eligibility) - [About your Aspire GBP Account](https://support.aspireapp.com/migrated/faq/gbp-account#about-your-aspire-gbp-account) - [Send Money](https://support.aspireapp.com/migrated/faq/gbp-account#send-money) - [Receive Money](https://support.aspireapp.com/migrated/faq/gbp-account#receive-money) - [Cards](https://support.aspireapp.com/migrated/faq/cards) - [General Card Information](https://support.aspireapp.com/migrated/faq/cards#general-card-information) - [Physical Card](https://support.aspireapp.com/migrated/faq/cards#physical-card) - [Advance Cards](https://support.aspireapp.com/migrated/faq/cards#advance-cards) - [Debit Cards](https://support.aspireapp.com/migrated/faq/cards#debit-cards) - [Spend Management](https://support.aspireapp.com/migrated/faq/spend-management) - [Budgets](https://support.aspireapp.com/migrated/faq/spend-management#budgets) - [Claims](https://support.aspireapp.com/migrated/faq/spend-management#claims) - [Bills](https://support.aspireapp.com/migrated/faq/spend-management#bills) - [Revenue Management](https://support.aspireapp.com/migrated/faq/revenue-management) - [General](https://support.aspireapp.com/migrated/faq/revenue-management#general) - [Invoices](https://support.aspireapp.com/migrated/faq/revenue-management#invoices) - [Payment Link](https://support.aspireapp.com/migrated/faq/revenue-management#payment-link) - [Payment Gateway](https://support.aspireapp.com/migrated/faq/revenue-management#payment-gateway) - [Accounting Integrations](https://support.aspireapp.com/migrated/faq/accounting-integrations) - [Xero](https://support.aspireapp.com/migrated/faq/accounting-integrations#xero) - [NetSuite](https://support.aspireapp.com/migrated/faq/accounting-integrations#netsuite) - [QuickBooks](https://support.aspireapp.com/migrated/faq/accounting-integrations#quickbooks) - [Jurnal](https://support.aspireapp.com/migrated/faq/accounting-integrations#jurnal) - [Accurate](https://support.aspireapp.com/migrated/faq/accounting-integrations#accurate) - [Export Data](https://support.aspireapp.com/migrated/faq/accounting-integrations#export-data) - [Category Management](https://support.aspireapp.com/migrated/faq/accounting-integrations#category-management) - [SAP Business One](https://support.aspireapp.com/migrated/faq/accounting-integrations#sap-business-one) - [Zoho Expense](https://support.aspireapp.com/migrated/faq/accounting-integrations#zoho-expense) - [Payment Platforms](https://support.aspireapp.com/migrated/faq/payment-platforms) - [Stripe](https://support.aspireapp.com/migrated/faq/payment-platforms#stripe) - [PayPal](https://support.aspireapp.com/migrated/faq/payment-platforms#paypal) - [Shopify](https://support.aspireapp.com/migrated/faq/payment-platforms#shopify) - [Apple App Store](https://support.aspireapp.com/migrated/faq/payment-platforms#apple-app-store) - [Qoo10](https://support.aspireapp.com/migrated/faq/payment-platforms#qoo10) - [Lazada](https://support.aspireapp.com/migrated/faq/payment-platforms#lazada) - [Shopee](https://support.aspireapp.com/migrated/faq/payment-platforms#shopee) - [Etsy](https://support.aspireapp.com/migrated/faq/payment-platforms#etsy) - [Subscription Plan](https://support.aspireapp.com/migrated/faq/subscription-plan) - [Services & Value](https://support.aspireapp.com/migrated/faq/subscription-plan#services-value) - [Billing](https://support.aspireapp.com/migrated/faq/subscription-plan#billing) - [Safety and Security](https://support.aspireapp.com/migrated/faq/safety-and-security) - [Funds Safety](https://support.aspireapp.com/migrated/faq/safety-and-security#funds-safety) - [Security and Fraud Controls](https://support.aspireapp.com/migrated/faq/safety-and-security#security-and-fraud-controls) - [Other Queries](https://support.aspireapp.com/migrated/faq/safety-and-security#other-queries) - [Personal Data Protection Act (PDPA)](https://support.aspireapp.com/migrated/faq/safety-and-security#personal-data-protection-act-pdpa) - [Others](https://support.aspireapp.com/migrated/faq/others) - [Google Work Space](https://support.aspireapp.com/migrated/faq/google-work-space) - [Common FAQs for set up in Google Workspace Portal](https://support.aspireapp.com/migrated/faq/google-work-space#common-faqs-for-set-up-in-google-workspace-portal) - [Initial Activation](https://support.aspireapp.com/migrated/faq/google-work-space#initial-activation) - [Setting Up](https://support.aspireapp.com/migrated/faq/google-work-space#setting-up) - [Admin & Storage](https://support.aspireapp.com/migrated/faq/google-work-space#admin-storage) # Basic troubleshooting guide for Aspire website and Aspire mobile app If you're experiencing any error in navigating your Aspire account using our website or mobile app, we recommend that you do the following below: #### Aspire Website Clear your browser's cache and cookies, then try logging in again. We have placed some helpful links on how you can clear your cache and cookies: ![Google - Home | Facebook](https://support.aspireapp.com/hs-fs/hubfs/Knowledge%20Base%20Import/undefined-1-2.png?width=30&height=30&name=undefined-1-2.png) [Google Chrome Guide](https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop) ![Apple - Support - Downloads](https://support.aspireapp.com/hs-fs/hubfs/Knowledge%20Base%20Import/undefined-4.jpeg?width=30&height=30&name=undefined-4.jpeg) [Safari Guide](https://support.apple.com/en-ph/HT201265) ![Firefox - Wikipedia](https://support.aspireapp.com/hs-fs/hubfs/Knowledge%20Base%20Import/undefined-1-2.jpeg?width=29&height=30&name=undefined-1-2.jpeg) [Firefox Guide](https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox) ![Microsoft Edge: Web Browser - Apps on Google Play](https://support.aspireapp.com/hs-fs/hubfs/Knowledge%20Base%20Import/undefined-2-2.jpeg?width=30&height=30&name=undefined-2-2.jpeg) [Microsoft Edge Guide](https://support.microsoft.com/en-us/microsoft-edge/delete-cookies-in-microsoft-edge-63947406-40ac-c3b8-57b9-2a946a29ae09#:~:text=Select%20Settings%20%3E%20Privacy%2C%20search%2C,and%20then%20select%20Clear%20now.) #### Aspire Mobile App Download the latest version of the Aspire mobile application or uninstall and reinstall the mobile app ![App Store Logo, symbol, meaning, history, PNG, brand](https://support.aspireapp.com/hs-fs/hubfs/Knowledge%20Base%20Import/App-Store-Logo-Aug-02-2023-02-07-42-7436-PM.png?width=48&height=27&name=App-Store-Logo-Aug-02-2023-02-07-42-7436-PM.png)[Aspire Business Account & Card](https://apps.apple.com/us/app/aspire-business-account-card/id1514566206)  ![Google Play Store: Google Play Store gets a new icon](https://support.aspireapp.com/hs-fs/hubfs/Knowledge%20Base%20Import/58702205-Aug-02-2023-02-07-44-0228-PM.jpg?width=36&height=27&name=58702205-Aug-02-2023-02-07-44-0228-PM.jpg) [Aspire Business Account & Card](https://play.google.com/store/apps/details?id=com.aspireapp.sg&hl=en&gl=US)   If you still experience any errors navigating your account, please contact our Support team via the Aspire app, and attach a screenshot or screen recording of the error you're seeing so we may further assist you. **Questions?** Please log in to the app and reach out in the chat at the bottom right corner of the screen. --- **Suggestions?** Let us know [here](https://share.hsforms.com/1X4gc3uK1RQmgwTGVnQJg0Qclt5p?referring_page_website_from_form=Basic%20troubleshooting%20guide%20for%20Aspire%20website%20and%20Aspire%20mobile%20app). [![company logo](https://support.aspireapp.com/hs-fs/hubfs/Aspire%20Logo%20202011-1.png?height=120&name=Aspire%20Logo%20202011-1.png)](https://aspireapp.com/) Aspire FAQs - [Go to Aspireapp](https://aspireapp.com) -