--- title: Hindari Penipuan dan tetap aman saat online description: Aspire akan selalu menanyakan pertanyaan keamanan sebelum memulai percakapan telepon kami dengan Anda. --- [![logo perusahaan](https://support.aspireapp.com/hs-fs/hubfs/Aspire%20Logo%20202011.png?height=120&name=Aspire%20Logo%20202011.png)](https://aspireapp.com/) [FAQ](https://support.aspireapp.com/id/migrated/faq) - [Kunjungi situs Aspireapp](https://aspireapp.com/id-ID) - - [English](https://support.aspireapp.com/migrated/faq/staying-safe-online) - [简体中文](https://support.aspireapp.com/zh-cn/migrated/faq/安全/安全与欺诈防范) Kontrol Keamanan dan Kecurangan - [Pembukaan Akun](https://support.aspireapp.com/id/migrated/faq/pembukaan-akun) - [Tentang Kami](https://support.aspireapp.com/id/migrated/faq/pembukaan-akun#tentang-kami) - [Persyaratan & Pembuatan Akun Baru](https://support.aspireapp.com/id/migrated/faq/pembukaan-akun#persyaratan-pembuatan-akun-baru) - [Lainnya](https://support.aspireapp.com/id/migrated/faq/pembukaan-akun#lainnya) - [Manajemen Akun](https://support.aspireapp.com/id/migrated/faq/manajemen-akun) - [Akses Multi-Pengguna](https://support.aspireapp.com/id/migrated/faq/manajemen-akun#akses-multi-pengguna) - [Kebijakan Persetujuan Transfer](https://support.aspireapp.com/id/migrated/faq/manajemen-akun#kebijakan-persetujuan-transfer) - [Pengaturan Notifikasi](https://support.aspireapp.com/id/migrated/faq/manajemen-akun#pengaturan-notifikasi) - [Detail Akun](https://support.aspireapp.com/id/migrated/faq/manajemen-akun#detail-akun) - [Penutupan Akun](https://support.aspireapp.com/id/migrated/faq/manajemen-akun#penutupan-akun) - [Analitik Akun](https://support.aspireapp.com/id/migrated/faq/manajemen-akun#analitik-akun) - [Manajemen Tanda Terima](https://support.aspireapp.com/id/migrated/faq/manajemen-tanda-terima) - [Akun SGD](https://support.aspireapp.com/id/migrated/faq/akun-sgd) - [Informasi Umum](https://support.aspireapp.com/id/migrated/faq/akun-sgd#informasi-umum) - [Mengirim Dana](https://support.aspireapp.com/id/migrated/faq/akun-sgd#mengirim-dana) - [Menerima Dana](https://support.aspireapp.com/id/migrated/faq/akun-sgd#menerima-dana) - [Kirim dan Terima Paynow secara lokal](https://support.aspireapp.com/id/migrated/faq/akun-sgd#kirim-dan-terima-paynow-secara-lokal) - [Mengirim Dana ke Luar Negeri](https://support.aspireapp.com/id/migrated/faq/akun-sgd#mengirim-dana-ke-luar-negeri) - [Menerima Dana dari Luar Negeri](https://support.aspireapp.com/id/migrated/faq/akun-sgd#menerima-dana-dari-luar-negeri) - [Akun USD](https://support.aspireapp.com/id/migrated/faq/akun-usd) - [Syarat dan Ketentuan](https://support.aspireapp.com/id/migrated/faq/akun-usd#syarat-dan-ketentuan) - [Mengelola Akun USD Anda](https://support.aspireapp.com/id/migrated/faq/akun-usd#mengelola-akun-usd-anda) - [Mengirim Dana](https://support.aspireapp.com/id/migrated/faq/akun-usd#mengirim-dana) - [Menerima Dana](https://support.aspireapp.com/id/migrated/faq/akun-usd#menerima-dana) - [Informasi Umum](https://support.aspireapp.com/id/migrated/faq/akun-usd#informasi-umum) - [Akun IDR](https://support.aspireapp.com/id/migrated/faq/akun-idr) - [Informasi Umum](https://support.aspireapp.com/id/migrated/faq/akun-idr#informasi-umum) - [Mengelola Akun IDR](https://support.aspireapp.com/id/migrated/faq/akun-idr#mengelola-akun-idr) - [Mengirim Dana](https://support.aspireapp.com/id/migrated/faq/akun-idr#mengirim-dana) - [Menerima Dana](https://support.aspireapp.com/id/migrated/faq/akun-idr#menerima-dana) - [Akun EUR](https://support.aspireapp.com/id/migrated/faq/akun-eur) - [Syarat dan Ketentuan](https://support.aspireapp.com/id/migrated/faq/akun-eur#syarat-dan-ketentuan) - [Informasi Umum](https://support.aspireapp.com/id/migrated/faq/akun-eur#informasi-umum) - [Mengirim Dana](https://support.aspireapp.com/id/migrated/faq/akun-eur#mengirim-dana) - [Menerima Dana](https://support.aspireapp.com/id/migrated/faq/akun-eur#menerima-dana) - [Akun GBP](https://support.aspireapp.com/id/migrated/faq/akun-gbp) - [Syarat dan Ketentuan](https://support.aspireapp.com/id/migrated/faq/akun-gbp#syarat-dan-ketentuan) - [Informasi umum](https://support.aspireapp.com/id/migrated/faq/akun-gbp#informasi-umum) - [Kirim Dana](https://support.aspireapp.com/id/migrated/faq/akun-gbp#kirim-dana) - [Terima Dana](https://support.aspireapp.com/id/migrated/faq/akun-gbp#terima-dana) - [Kartu](https://support.aspireapp.com/id/migrated/faq/kartu) - [Informasi Umum](https://support.aspireapp.com/id/migrated/faq/kartu#informasi-umum) - [Kartu Fisik](https://support.aspireapp.com/id/migrated/faq/kartu#kartu-fisik) - [Kartu Advance](https://support.aspireapp.com/id/migrated/faq/kartu#kartu-advance) - [Kartu Debit](https://support.aspireapp.com/id/migrated/faq/kartu#kartu-debit) - [Manajemen Pengeluaran](https://support.aspireapp.com/id/migrated/faq/manajemen-pengeluaran) - [Anggaran](https://support.aspireapp.com/id/migrated/faq/manajemen-pengeluaran#anggaran) - [Klaim](https://support.aspireapp.com/id/migrated/faq/manajemen-pengeluaran#klaim) - [Tagihan](https://support.aspireapp.com/id/migrated/faq/manajemen-pengeluaran#tagihan) - [Manajemen Pendapatan](https://support.aspireapp.com/id/migrated/faq/manajemen-pendapatan) - [Informasi umum](https://support.aspireapp.com/id/migrated/faq/manajemen-pendapatan#informasi-umum) - [Invoices](https://support.aspireapp.com/id/migrated/faq/manajemen-pendapatan#invoices) - [Link Pembayaran](https://support.aspireapp.com/id/migrated/faq/manajemen-pendapatan#link-pembayaran) - [Payment Gateway](https://support.aspireapp.com/id/migrated/faq/manajemen-pendapatan#payment-gateway) - [Integrasi Akuntansi](https://support.aspireapp.com/id/migrated/faq/integrasi-akuntansi) - [Xero](https://support.aspireapp.com/id/migrated/faq/integrasi-akuntansi#xero) - [NetSuite](https://support.aspireapp.com/id/migrated/faq/integrasi-akuntansi#netsuite) - [QuickBooks](https://support.aspireapp.com/id/migrated/faq/integrasi-akuntansi#quickbooks) - [Jurnal](https://support.aspireapp.com/id/migrated/faq/integrasi-akuntansi#jurnal) - [Accurate](https://support.aspireapp.com/id/migrated/faq/integrasi-akuntansi#accurate) - [Ekspor Data](https://support.aspireapp.com/id/migrated/faq/integrasi-akuntansi#ekspor-data) - [Manajemen Kategori](https://support.aspireapp.com/id/migrated/faq/integrasi-akuntansi#manajemen-kategori) - [SAP Business One](https://support.aspireapp.com/id/migrated/faq/integrasi-akuntansi#sap-business-one) - [Zoho Expense](https://support.aspireapp.com/id/migrated/faq/integrasi-akuntansi#zoho-expense) - [Platform Pembayaran](https://support.aspireapp.com/id/migrated/faq/platform-pembayaran) - [Stripe](https://support.aspireapp.com/id/migrated/faq/platform-pembayaran#stripe) - [PayPal](https://support.aspireapp.com/id/migrated/faq/platform-pembayaran#paypal) - [Shopify](https://support.aspireapp.com/id/migrated/faq/platform-pembayaran#shopify) - [Apple App Store](https://support.aspireapp.com/id/migrated/faq/platform-pembayaran#apple-app-store) - [Qoo10](https://support.aspireapp.com/id/migrated/faq/platform-pembayaran#qoo10) - [Lazada](https://support.aspireapp.com/id/migrated/faq/platform-pembayaran#lazada) - [Shopee](https://support.aspireapp.com/id/migrated/faq/platform-pembayaran#shopee) - [Etsy](https://support.aspireapp.com/id/migrated/faq/platform-pembayaran#etsy) - [Paket Berlangganan](https://support.aspireapp.com/id/migrated/faq/paket-berlangganan) - [Layanan dan Value](https://support.aspireapp.com/id/migrated/faq/paket-berlangganan#layanan-dan-value) - [Penagihan](https://support.aspireapp.com/id/migrated/faq/paket-berlangganan#penagihan) - [Keamanan Data](https://support.aspireapp.com/id/migrated/faq/keamanan-data) - [Keamanan Dana](https://support.aspireapp.com/id/migrated/faq/keamanan-data#keamanan-dana) - [Kontrol Keamanan dan Kecurangan](https://support.aspireapp.com/id/migrated/faq/keamanan-data#kontrol-keamanan-dan-kecurangan) - [Pertanyaan Lainnya](https://support.aspireapp.com/id/migrated/faq/keamanan-data#pertanyaan-lainnya) - [Undang-Undang Perlindungan Data Pribadi](https://support.aspireapp.com/id/migrated/faq/keamanan-data#undang-undang-perlindungan-data-pribadi) - [Lainnya](https://support.aspireapp.com/id/migrated/faq/lainnya) - [Google Work Space](https://support.aspireapp.com/id/migrated/faq/google-work-space) - [FAQ umum untuk set up | Di Portal Google](https://support.aspireapp.com/id/migrated/faq/google-work-space#faq-umum-untuk-set-up-di-portal-google) - [Aktivasi Awal](https://support.aspireapp.com/id/migrated/faq/google-work-space#aktivasi-awal) - [Pengaturan](https://support.aspireapp.com/id/migrated/faq/google-work-space#pengaturan) [Kembali ke beranda](https://support.aspireapp.com/id/migrated/faq) 1. [FAQ](https://support.aspireapp.com/id/migrated/faq) 2. [Keamanan Data](https://support.aspireapp.com/id/migrated/faq/keamanan-data) 3. Kontrol Keamanan dan Kecurangan - [Pembukaan Akun](https://support.aspireapp.com/id/migrated/faq/pembukaan-akun) - [Tentang Kami](https://support.aspireapp.com/id/migrated/faq/pembukaan-akun#tentang-kami) - [Persyaratan & Pembuatan Akun Baru](https://support.aspireapp.com/id/migrated/faq/pembukaan-akun#persyaratan-pembuatan-akun-baru) - [Lainnya](https://support.aspireapp.com/id/migrated/faq/pembukaan-akun#lainnya) - [Manajemen Akun](https://support.aspireapp.com/id/migrated/faq/manajemen-akun) - [Akses Multi-Pengguna](https://support.aspireapp.com/id/migrated/faq/manajemen-akun#akses-multi-pengguna) - [Kebijakan Persetujuan Transfer](https://support.aspireapp.com/id/migrated/faq/manajemen-akun#kebijakan-persetujuan-transfer) - [Pengaturan Notifikasi](https://support.aspireapp.com/id/migrated/faq/manajemen-akun#pengaturan-notifikasi) - [Detail Akun](https://support.aspireapp.com/id/migrated/faq/manajemen-akun#detail-akun) - [Penutupan Akun](https://support.aspireapp.com/id/migrated/faq/manajemen-akun#penutupan-akun) - [Analitik Akun](https://support.aspireapp.com/id/migrated/faq/manajemen-akun#analitik-akun) - [Manajemen Tanda Terima](https://support.aspireapp.com/id/migrated/faq/manajemen-tanda-terima) - [Akun SGD](https://support.aspireapp.com/id/migrated/faq/akun-sgd) - [Informasi Umum](https://support.aspireapp.com/id/migrated/faq/akun-sgd#informasi-umum) - [Mengirim Dana](https://support.aspireapp.com/id/migrated/faq/akun-sgd#mengirim-dana) - [Menerima Dana](https://support.aspireapp.com/id/migrated/faq/akun-sgd#menerima-dana) - [Kirim dan Terima Paynow secara lokal](https://support.aspireapp.com/id/migrated/faq/akun-sgd#kirim-dan-terima-paynow-secara-lokal) - [Mengirim Dana ke Luar Negeri](https://support.aspireapp.com/id/migrated/faq/akun-sgd#mengirim-dana-ke-luar-negeri) - [Menerima Dana dari Luar Negeri](https://support.aspireapp.com/id/migrated/faq/akun-sgd#menerima-dana-dari-luar-negeri) - [Akun USD](https://support.aspireapp.com/id/migrated/faq/akun-usd) - [Syarat dan Ketentuan](https://support.aspireapp.com/id/migrated/faq/akun-usd#syarat-dan-ketentuan) - [Mengelola Akun USD Anda](https://support.aspireapp.com/id/migrated/faq/akun-usd#mengelola-akun-usd-anda) - [Mengirim Dana](https://support.aspireapp.com/id/migrated/faq/akun-usd#mengirim-dana) - [Menerima Dana](https://support.aspireapp.com/id/migrated/faq/akun-usd#menerima-dana) - [Informasi Umum](https://support.aspireapp.com/id/migrated/faq/akun-usd#informasi-umum) - [Akun IDR](https://support.aspireapp.com/id/migrated/faq/akun-idr) - [Informasi Umum](https://support.aspireapp.com/id/migrated/faq/akun-idr#informasi-umum) - [Mengelola Akun IDR](https://support.aspireapp.com/id/migrated/faq/akun-idr#mengelola-akun-idr) - [Mengirim Dana](https://support.aspireapp.com/id/migrated/faq/akun-idr#mengirim-dana) - [Menerima Dana](https://support.aspireapp.com/id/migrated/faq/akun-idr#menerima-dana) - [Akun EUR](https://support.aspireapp.com/id/migrated/faq/akun-eur) - [Syarat dan Ketentuan](https://support.aspireapp.com/id/migrated/faq/akun-eur#syarat-dan-ketentuan) - [Informasi Umum](https://support.aspireapp.com/id/migrated/faq/akun-eur#informasi-umum) - [Mengirim Dana](https://support.aspireapp.com/id/migrated/faq/akun-eur#mengirim-dana) - [Menerima Dana](https://support.aspireapp.com/id/migrated/faq/akun-eur#menerima-dana) - [Akun GBP](https://support.aspireapp.com/id/migrated/faq/akun-gbp) - [Syarat dan Ketentuan](https://support.aspireapp.com/id/migrated/faq/akun-gbp#syarat-dan-ketentuan) - [Informasi umum](https://support.aspireapp.com/id/migrated/faq/akun-gbp#informasi-umum) - [Kirim Dana](https://support.aspireapp.com/id/migrated/faq/akun-gbp#kirim-dana) - [Terima Dana](https://support.aspireapp.com/id/migrated/faq/akun-gbp#terima-dana) - [Kartu](https://support.aspireapp.com/id/migrated/faq/kartu) - [Informasi Umum](https://support.aspireapp.com/id/migrated/faq/kartu#informasi-umum) - [Kartu Fisik](https://support.aspireapp.com/id/migrated/faq/kartu#kartu-fisik) - [Kartu Advance](https://support.aspireapp.com/id/migrated/faq/kartu#kartu-advance) - [Kartu Debit](https://support.aspireapp.com/id/migrated/faq/kartu#kartu-debit) - [Manajemen Pengeluaran](https://support.aspireapp.com/id/migrated/faq/manajemen-pengeluaran) - [Anggaran](https://support.aspireapp.com/id/migrated/faq/manajemen-pengeluaran#anggaran) - [Klaim](https://support.aspireapp.com/id/migrated/faq/manajemen-pengeluaran#klaim) - [Tagihan](https://support.aspireapp.com/id/migrated/faq/manajemen-pengeluaran#tagihan) - [Manajemen Pendapatan](https://support.aspireapp.com/id/migrated/faq/manajemen-pendapatan) - [Informasi umum](https://support.aspireapp.com/id/migrated/faq/manajemen-pendapatan#informasi-umum) - [Invoices](https://support.aspireapp.com/id/migrated/faq/manajemen-pendapatan#invoices) - [Link Pembayaran](https://support.aspireapp.com/id/migrated/faq/manajemen-pendapatan#link-pembayaran) - [Payment Gateway](https://support.aspireapp.com/id/migrated/faq/manajemen-pendapatan#payment-gateway) - [Integrasi Akuntansi](https://support.aspireapp.com/id/migrated/faq/integrasi-akuntansi) - [Xero](https://support.aspireapp.com/id/migrated/faq/integrasi-akuntansi#xero) - [NetSuite](https://support.aspireapp.com/id/migrated/faq/integrasi-akuntansi#netsuite) - [QuickBooks](https://support.aspireapp.com/id/migrated/faq/integrasi-akuntansi#quickbooks) - [Jurnal](https://support.aspireapp.com/id/migrated/faq/integrasi-akuntansi#jurnal) - [Accurate](https://support.aspireapp.com/id/migrated/faq/integrasi-akuntansi#accurate) - [Ekspor Data](https://support.aspireapp.com/id/migrated/faq/integrasi-akuntansi#ekspor-data) - [Manajemen Kategori](https://support.aspireapp.com/id/migrated/faq/integrasi-akuntansi#manajemen-kategori) - [SAP Business One](https://support.aspireapp.com/id/migrated/faq/integrasi-akuntansi#sap-business-one) - [Zoho Expense](https://support.aspireapp.com/id/migrated/faq/integrasi-akuntansi#zoho-expense) - [Platform Pembayaran](https://support.aspireapp.com/id/migrated/faq/platform-pembayaran) - [Stripe](https://support.aspireapp.com/id/migrated/faq/platform-pembayaran#stripe) - [PayPal](https://support.aspireapp.com/id/migrated/faq/platform-pembayaran#paypal) - [Shopify](https://support.aspireapp.com/id/migrated/faq/platform-pembayaran#shopify) - [Apple App Store](https://support.aspireapp.com/id/migrated/faq/platform-pembayaran#apple-app-store) - [Qoo10](https://support.aspireapp.com/id/migrated/faq/platform-pembayaran#qoo10) - [Lazada](https://support.aspireapp.com/id/migrated/faq/platform-pembayaran#lazada) - [Shopee](https://support.aspireapp.com/id/migrated/faq/platform-pembayaran#shopee) - [Etsy](https://support.aspireapp.com/id/migrated/faq/platform-pembayaran#etsy) - [Paket Berlangganan](https://support.aspireapp.com/id/migrated/faq/paket-berlangganan) - [Layanan dan Value](https://support.aspireapp.com/id/migrated/faq/paket-berlangganan#layanan-dan-value) - [Penagihan](https://support.aspireapp.com/id/migrated/faq/paket-berlangganan#penagihan) - [Keamanan Data](https://support.aspireapp.com/id/migrated/faq/keamanan-data) - [Keamanan Dana](https://support.aspireapp.com/id/migrated/faq/keamanan-data#keamanan-dana) - [Kontrol Keamanan dan Kecurangan](https://support.aspireapp.com/id/migrated/faq/keamanan-data#kontrol-keamanan-dan-kecurangan) - [Pertanyaan Lainnya](https://support.aspireapp.com/id/migrated/faq/keamanan-data#pertanyaan-lainnya) - [Undang-Undang Perlindungan Data Pribadi](https://support.aspireapp.com/id/migrated/faq/keamanan-data#undang-undang-perlindungan-data-pribadi) - [Lainnya](https://support.aspireapp.com/id/migrated/faq/lainnya) - [Google Work Space](https://support.aspireapp.com/id/migrated/faq/google-work-space) - [FAQ umum untuk set up | Di Portal Google](https://support.aspireapp.com/id/migrated/faq/google-work-space#faq-umum-untuk-set-up-di-portal-google) - [Aktivasi Awal](https://support.aspireapp.com/id/migrated/faq/google-work-space#aktivasi-awal) - [Pengaturan](https://support.aspireapp.com/id/migrated/faq/google-work-space#pengaturan) # Hindari Penipuan dan tetap aman saat online ## Aspire akan selalu menanyakan pertanyaan keamanan sebelum memulai percakapan telepon kami dengan Anda. Jika Anda menerima panggilan dari seseorang yang mengaku dari "Aspire", tim kami akan selalu menanyakan beberapa pertanyaan keamanan terlebih dahulu. **Kami akan memverifikasi dan mengkonfirmasi dua hal:** - Verifikasi identitas Anda dengan mengonfirmasi alamat email Anda; dan - Mengonfirmasi Nomor Tiket Aspire Anda  *Jika nomor Tiket Aspire tidak tersedia, kami akan menanyakan pertanyaan lain berdasarkan rincian yang diberikan saat pendaftaran Anda dengan kami. * Jika kedua hal tersebut tidak dilakukan, maka itu bukan kami. **Hal-hal yang tidak akan pernah kami minta Anda lakukan:** - Kami tidak akan pernah meminta kata sandi atau OTP Anda melalui panggilan - Mengirim dana ke rekening penampungan, *safe account, * atau rekening lainnya - Melakukan pembayaran atau mengirim dana dengan alasan apa pun - Menerima notifikasi di ponsel Anda - Mengabaikan peringatan penipuan atau pembayaran - Memberikan PIN Anda atau informasi pribadi apa pun Jika seseorang mengatasnamakan dari Aspire dan meminta Anda melakukan ini – itu adalah penipuan. Jika Anda yakin sedang ditipu atau sudah ditipu, **segera hubungi kami** di **Saluran Dukungan Penipuan/Kehilangan Kartu** di dalam Aplikasi Aspire Anda.  **Melalui Aplikasi:** 1. Terletak di bagian bawah layar, klik **Menu** 2. *Scroll* ke bawah dan klik **Dukungan Penipuan/Kehilangan Kartu  ![IMG_9487](https://support.aspireapp.com/hs-fs/hubfs/IMG_9487.png?width=287&height=497&name=IMG_9487.png)** 3. **Hotline Penipuan** kami akan muncul. Silahkan hubungi nomor ini. Kami siap 24/7. **Melalui situs web:** 1. Di bagian atas klik Bantuan** ![](https://support.aspireapp.com/hs-fs/hubfs/image-png-Nov-20-2023-11-37-09-7996-AM.png?width=33&height=37&name=image-png-Nov-20-2023-11-37-09-7996-AM.png)** 2. Klik pada **Dukungan Penipuan/ Kehilangan Kartu**  & hubungi **Hotline Penipuan** kami yang tersedia 24/7 ![Screenshot-2023-11-24-171530](https://support.aspireapp.com/hs-fs/hubfs/Screenshot-2023-11-24-171530.png?width=269&height=387&name=Screenshot-2023-11-24-171530.png) **Ada pertanyaan?** Silakan login ke aplikasi Aspire dan hubungi kami melalui chatbox di pojok kanan bawah. --- **Ingin memberikan saran**? Beri tahu kami [di sini](https://share.hsforms.com/1evjyDRi7QaeWEzRPHgfa7Aclt5p?referring_page_website_from_form=Hindari%20Penipuan%20dan%20tetap%20aman%20saat%20online).    [![logo perusahaan](https://support.aspireapp.com/hs-fs/hubfs/Aspire%20Logo%20202011-1.png?height=120&name=Aspire%20Logo%20202011-1.png)](https://aspireapp.com/) FAQ - [Kunjungi situs Aspireapp](https://aspireapp.com/id-ID) -