--- title: Bagaimana cara mengubah akses pengguna yang sudah ada? description: Hanya Admin yang dapat upgrade atau downgrade akses pengguna yang sudah ada. --- [![logo perusahaan](https://support.aspireapp.com/hs-fs/hubfs/Aspire%20Logo%20202011.png?height=120&name=Aspire%20Logo%20202011.png)](https://aspireapp.com/) [FAQ](https://support.aspireapp.com/id/migrated/faq) - [Kunjungi situs Aspireapp](https://aspireapp.com/id-ID) - - [English](https://support.aspireapp.com/migrated/faq/how-to-upgrade-or-downgrade-an-existing-user-role) - [简体中文](https://support.aspireapp.com/zh-cn/migrated/faq/账户管理/多用户权限) Akses Multi-Pengguna - [Pembukaan Akun](https://support.aspireapp.com/id/migrated/faq/pembukaan-akun) - [Tentang Kami](https://support.aspireapp.com/id/migrated/faq/pembukaan-akun#tentang-kami) - [Persyaratan & Pembuatan Akun Baru](https://support.aspireapp.com/id/migrated/faq/pembukaan-akun#persyaratan-pembuatan-akun-baru) - [Lainnya](https://support.aspireapp.com/id/migrated/faq/pembukaan-akun#lainnya) - [Manajemen Akun](https://support.aspireapp.com/id/migrated/faq/manajemen-akun) - [Akses Multi-Pengguna](https://support.aspireapp.com/id/migrated/faq/manajemen-akun#akses-multi-pengguna) - [Kebijakan Persetujuan Transfer](https://support.aspireapp.com/id/migrated/faq/manajemen-akun#kebijakan-persetujuan-transfer) - [Pengaturan Notifikasi](https://support.aspireapp.com/id/migrated/faq/manajemen-akun#pengaturan-notifikasi) - [Detail Akun](https://support.aspireapp.com/id/migrated/faq/manajemen-akun#detail-akun) - [Penutupan Akun](https://support.aspireapp.com/id/migrated/faq/manajemen-akun#penutupan-akun) - [Analitik Akun](https://support.aspireapp.com/id/migrated/faq/manajemen-akun#analitik-akun) - [Manajemen Tanda Terima](https://support.aspireapp.com/id/migrated/faq/manajemen-tanda-terima) - [Akun SGD](https://support.aspireapp.com/id/migrated/faq/akun-sgd) - [Informasi Umum](https://support.aspireapp.com/id/migrated/faq/akun-sgd#informasi-umum) - [Mengirim Dana](https://support.aspireapp.com/id/migrated/faq/akun-sgd#mengirim-dana) - [Menerima Dana](https://support.aspireapp.com/id/migrated/faq/akun-sgd#menerima-dana) - [Kirim dan Terima Paynow secara lokal](https://support.aspireapp.com/id/migrated/faq/akun-sgd#kirim-dan-terima-paynow-secara-lokal) - [Mengirim Dana ke Luar Negeri](https://support.aspireapp.com/id/migrated/faq/akun-sgd#mengirim-dana-ke-luar-negeri) - [Menerima Dana dari Luar Negeri](https://support.aspireapp.com/id/migrated/faq/akun-sgd#menerima-dana-dari-luar-negeri) - [Akun USD](https://support.aspireapp.com/id/migrated/faq/akun-usd) - [Syarat dan Ketentuan](https://support.aspireapp.com/id/migrated/faq/akun-usd#syarat-dan-ketentuan) - [Mengelola Akun USD Anda](https://support.aspireapp.com/id/migrated/faq/akun-usd#mengelola-akun-usd-anda) - [Mengirim Dana](https://support.aspireapp.com/id/migrated/faq/akun-usd#mengirim-dana) - [Menerima Dana](https://support.aspireapp.com/id/migrated/faq/akun-usd#menerima-dana) - [Informasi Umum](https://support.aspireapp.com/id/migrated/faq/akun-usd#informasi-umum) - [Akun IDR](https://support.aspireapp.com/id/migrated/faq/akun-idr) - [Informasi Umum](https://support.aspireapp.com/id/migrated/faq/akun-idr#informasi-umum) - [Mengelola Akun IDR](https://support.aspireapp.com/id/migrated/faq/akun-idr#mengelola-akun-idr) - [Mengirim Dana](https://support.aspireapp.com/id/migrated/faq/akun-idr#mengirim-dana) - [Menerima Dana](https://support.aspireapp.com/id/migrated/faq/akun-idr#menerima-dana) - [Akun EUR](https://support.aspireapp.com/id/migrated/faq/akun-eur) - [Syarat dan Ketentuan](https://support.aspireapp.com/id/migrated/faq/akun-eur#syarat-dan-ketentuan) - [Informasi Umum](https://support.aspireapp.com/id/migrated/faq/akun-eur#informasi-umum) - [Mengirim Dana](https://support.aspireapp.com/id/migrated/faq/akun-eur#mengirim-dana) - [Menerima Dana](https://support.aspireapp.com/id/migrated/faq/akun-eur#menerima-dana) - [Akun GBP](https://support.aspireapp.com/id/migrated/faq/akun-gbp) - [Syarat dan Ketentuan](https://support.aspireapp.com/id/migrated/faq/akun-gbp#syarat-dan-ketentuan) - [Informasi umum](https://support.aspireapp.com/id/migrated/faq/akun-gbp#informasi-umum) - [Kirim Dana](https://support.aspireapp.com/id/migrated/faq/akun-gbp#kirim-dana) - [Terima Dana](https://support.aspireapp.com/id/migrated/faq/akun-gbp#terima-dana) - [Kartu](https://support.aspireapp.com/id/migrated/faq/kartu) - [Informasi Umum](https://support.aspireapp.com/id/migrated/faq/kartu#informasi-umum) - [Kartu Fisik](https://support.aspireapp.com/id/migrated/faq/kartu#kartu-fisik) - [Kartu Advance](https://support.aspireapp.com/id/migrated/faq/kartu#kartu-advance) - [Kartu Debit](https://support.aspireapp.com/id/migrated/faq/kartu#kartu-debit) - [Manajemen Pengeluaran](https://support.aspireapp.com/id/migrated/faq/manajemen-pengeluaran) - [Anggaran](https://support.aspireapp.com/id/migrated/faq/manajemen-pengeluaran#anggaran) - [Klaim](https://support.aspireapp.com/id/migrated/faq/manajemen-pengeluaran#klaim) - [Tagihan](https://support.aspireapp.com/id/migrated/faq/manajemen-pengeluaran#tagihan) - [Manajemen Pendapatan](https://support.aspireapp.com/id/migrated/faq/manajemen-pendapatan) - [Informasi umum](https://support.aspireapp.com/id/migrated/faq/manajemen-pendapatan#informasi-umum) - [Invoices](https://support.aspireapp.com/id/migrated/faq/manajemen-pendapatan#invoices) - [Link Pembayaran](https://support.aspireapp.com/id/migrated/faq/manajemen-pendapatan#link-pembayaran) - [Payment Gateway](https://support.aspireapp.com/id/migrated/faq/manajemen-pendapatan#payment-gateway) - [Integrasi Akuntansi](https://support.aspireapp.com/id/migrated/faq/integrasi-akuntansi) - [Xero](https://support.aspireapp.com/id/migrated/faq/integrasi-akuntansi#xero) - [NetSuite](https://support.aspireapp.com/id/migrated/faq/integrasi-akuntansi#netsuite) - [QuickBooks](https://support.aspireapp.com/id/migrated/faq/integrasi-akuntansi#quickbooks) - [Jurnal](https://support.aspireapp.com/id/migrated/faq/integrasi-akuntansi#jurnal) - [Accurate](https://support.aspireapp.com/id/migrated/faq/integrasi-akuntansi#accurate) - [Ekspor Data](https://support.aspireapp.com/id/migrated/faq/integrasi-akuntansi#ekspor-data) - [Manajemen Kategori](https://support.aspireapp.com/id/migrated/faq/integrasi-akuntansi#manajemen-kategori) - [SAP Business One](https://support.aspireapp.com/id/migrated/faq/integrasi-akuntansi#sap-business-one) - [Zoho Expense](https://support.aspireapp.com/id/migrated/faq/integrasi-akuntansi#zoho-expense) - [Platform Pembayaran](https://support.aspireapp.com/id/migrated/faq/platform-pembayaran) - [Stripe](https://support.aspireapp.com/id/migrated/faq/platform-pembayaran#stripe) - [PayPal](https://support.aspireapp.com/id/migrated/faq/platform-pembayaran#paypal) - [Shopify](https://support.aspireapp.com/id/migrated/faq/platform-pembayaran#shopify) - [Apple App Store](https://support.aspireapp.com/id/migrated/faq/platform-pembayaran#apple-app-store) - [Qoo10](https://support.aspireapp.com/id/migrated/faq/platform-pembayaran#qoo10) - [Lazada](https://support.aspireapp.com/id/migrated/faq/platform-pembayaran#lazada) - [Shopee](https://support.aspireapp.com/id/migrated/faq/platform-pembayaran#shopee) - [Etsy](https://support.aspireapp.com/id/migrated/faq/platform-pembayaran#etsy) - [Paket Berlangganan](https://support.aspireapp.com/id/migrated/faq/paket-berlangganan) - [Layanan dan Value](https://support.aspireapp.com/id/migrated/faq/paket-berlangganan#layanan-dan-value) - [Penagihan](https://support.aspireapp.com/id/migrated/faq/paket-berlangganan#penagihan) - [Keamanan Data](https://support.aspireapp.com/id/migrated/faq/keamanan-data) - [Keamanan Dana](https://support.aspireapp.com/id/migrated/faq/keamanan-data#keamanan-dana) - [Kontrol Keamanan dan Kecurangan](https://support.aspireapp.com/id/migrated/faq/keamanan-data#kontrol-keamanan-dan-kecurangan) - [Pertanyaan Lainnya](https://support.aspireapp.com/id/migrated/faq/keamanan-data#pertanyaan-lainnya) - [Undang-Undang Perlindungan Data Pribadi](https://support.aspireapp.com/id/migrated/faq/keamanan-data#undang-undang-perlindungan-data-pribadi) - [Lainnya](https://support.aspireapp.com/id/migrated/faq/lainnya) - [Google Work Space](https://support.aspireapp.com/id/migrated/faq/google-work-space) - [FAQ umum untuk set up | Di Portal Google](https://support.aspireapp.com/id/migrated/faq/google-work-space#faq-umum-untuk-set-up-di-portal-google) - [Aktivasi Awal](https://support.aspireapp.com/id/migrated/faq/google-work-space#aktivasi-awal) - [Pengaturan](https://support.aspireapp.com/id/migrated/faq/google-work-space#pengaturan) [Kembali ke beranda](https://support.aspireapp.com/id/migrated/faq) 1. [FAQ](https://support.aspireapp.com/id/migrated/faq) 2. [Manajemen Akun](https://support.aspireapp.com/id/migrated/faq/manajemen-akun) 3. Akses Multi-Pengguna - [Pembukaan Akun](https://support.aspireapp.com/id/migrated/faq/pembukaan-akun) - [Tentang Kami](https://support.aspireapp.com/id/migrated/faq/pembukaan-akun#tentang-kami) - [Persyaratan & Pembuatan Akun Baru](https://support.aspireapp.com/id/migrated/faq/pembukaan-akun#persyaratan-pembuatan-akun-baru) - [Lainnya](https://support.aspireapp.com/id/migrated/faq/pembukaan-akun#lainnya) - [Manajemen Akun](https://support.aspireapp.com/id/migrated/faq/manajemen-akun) - [Akses Multi-Pengguna](https://support.aspireapp.com/id/migrated/faq/manajemen-akun#akses-multi-pengguna) - [Kebijakan Persetujuan Transfer](https://support.aspireapp.com/id/migrated/faq/manajemen-akun#kebijakan-persetujuan-transfer) - [Pengaturan Notifikasi](https://support.aspireapp.com/id/migrated/faq/manajemen-akun#pengaturan-notifikasi) - [Detail Akun](https://support.aspireapp.com/id/migrated/faq/manajemen-akun#detail-akun) - [Penutupan Akun](https://support.aspireapp.com/id/migrated/faq/manajemen-akun#penutupan-akun) - [Analitik Akun](https://support.aspireapp.com/id/migrated/faq/manajemen-akun#analitik-akun) - [Manajemen Tanda Terima](https://support.aspireapp.com/id/migrated/faq/manajemen-tanda-terima) - [Akun SGD](https://support.aspireapp.com/id/migrated/faq/akun-sgd) - [Informasi Umum](https://support.aspireapp.com/id/migrated/faq/akun-sgd#informasi-umum) - [Mengirim Dana](https://support.aspireapp.com/id/migrated/faq/akun-sgd#mengirim-dana) - [Menerima Dana](https://support.aspireapp.com/id/migrated/faq/akun-sgd#menerima-dana) - [Kirim dan Terima Paynow secara lokal](https://support.aspireapp.com/id/migrated/faq/akun-sgd#kirim-dan-terima-paynow-secara-lokal) - [Mengirim Dana ke Luar Negeri](https://support.aspireapp.com/id/migrated/faq/akun-sgd#mengirim-dana-ke-luar-negeri) - [Menerima Dana dari Luar Negeri](https://support.aspireapp.com/id/migrated/faq/akun-sgd#menerima-dana-dari-luar-negeri) - [Akun USD](https://support.aspireapp.com/id/migrated/faq/akun-usd) - [Syarat dan Ketentuan](https://support.aspireapp.com/id/migrated/faq/akun-usd#syarat-dan-ketentuan) - [Mengelola Akun USD Anda](https://support.aspireapp.com/id/migrated/faq/akun-usd#mengelola-akun-usd-anda) - [Mengirim Dana](https://support.aspireapp.com/id/migrated/faq/akun-usd#mengirim-dana) - [Menerima Dana](https://support.aspireapp.com/id/migrated/faq/akun-usd#menerima-dana) - [Informasi Umum](https://support.aspireapp.com/id/migrated/faq/akun-usd#informasi-umum) - [Akun IDR](https://support.aspireapp.com/id/migrated/faq/akun-idr) - [Informasi Umum](https://support.aspireapp.com/id/migrated/faq/akun-idr#informasi-umum) - [Mengelola Akun IDR](https://support.aspireapp.com/id/migrated/faq/akun-idr#mengelola-akun-idr) - [Mengirim Dana](https://support.aspireapp.com/id/migrated/faq/akun-idr#mengirim-dana) - [Menerima Dana](https://support.aspireapp.com/id/migrated/faq/akun-idr#menerima-dana) - [Akun EUR](https://support.aspireapp.com/id/migrated/faq/akun-eur) - [Syarat dan Ketentuan](https://support.aspireapp.com/id/migrated/faq/akun-eur#syarat-dan-ketentuan) - [Informasi Umum](https://support.aspireapp.com/id/migrated/faq/akun-eur#informasi-umum) - [Mengirim Dana](https://support.aspireapp.com/id/migrated/faq/akun-eur#mengirim-dana) - [Menerima Dana](https://support.aspireapp.com/id/migrated/faq/akun-eur#menerima-dana) - [Akun GBP](https://support.aspireapp.com/id/migrated/faq/akun-gbp) - [Syarat dan Ketentuan](https://support.aspireapp.com/id/migrated/faq/akun-gbp#syarat-dan-ketentuan) - [Informasi umum](https://support.aspireapp.com/id/migrated/faq/akun-gbp#informasi-umum) - [Kirim Dana](https://support.aspireapp.com/id/migrated/faq/akun-gbp#kirim-dana) - [Terima Dana](https://support.aspireapp.com/id/migrated/faq/akun-gbp#terima-dana) - [Kartu](https://support.aspireapp.com/id/migrated/faq/kartu) - [Informasi Umum](https://support.aspireapp.com/id/migrated/faq/kartu#informasi-umum) - [Kartu Fisik](https://support.aspireapp.com/id/migrated/faq/kartu#kartu-fisik) - [Kartu Advance](https://support.aspireapp.com/id/migrated/faq/kartu#kartu-advance) - [Kartu Debit](https://support.aspireapp.com/id/migrated/faq/kartu#kartu-debit) - [Manajemen Pengeluaran](https://support.aspireapp.com/id/migrated/faq/manajemen-pengeluaran) - [Anggaran](https://support.aspireapp.com/id/migrated/faq/manajemen-pengeluaran#anggaran) - [Klaim](https://support.aspireapp.com/id/migrated/faq/manajemen-pengeluaran#klaim) - [Tagihan](https://support.aspireapp.com/id/migrated/faq/manajemen-pengeluaran#tagihan) - [Manajemen Pendapatan](https://support.aspireapp.com/id/migrated/faq/manajemen-pendapatan) - [Informasi umum](https://support.aspireapp.com/id/migrated/faq/manajemen-pendapatan#informasi-umum) - [Invoices](https://support.aspireapp.com/id/migrated/faq/manajemen-pendapatan#invoices) - [Link Pembayaran](https://support.aspireapp.com/id/migrated/faq/manajemen-pendapatan#link-pembayaran) - [Payment Gateway](https://support.aspireapp.com/id/migrated/faq/manajemen-pendapatan#payment-gateway) - [Integrasi Akuntansi](https://support.aspireapp.com/id/migrated/faq/integrasi-akuntansi) - [Xero](https://support.aspireapp.com/id/migrated/faq/integrasi-akuntansi#xero) - [NetSuite](https://support.aspireapp.com/id/migrated/faq/integrasi-akuntansi#netsuite) - [QuickBooks](https://support.aspireapp.com/id/migrated/faq/integrasi-akuntansi#quickbooks) - [Jurnal](https://support.aspireapp.com/id/migrated/faq/integrasi-akuntansi#jurnal) - [Accurate](https://support.aspireapp.com/id/migrated/faq/integrasi-akuntansi#accurate) - [Ekspor Data](https://support.aspireapp.com/id/migrated/faq/integrasi-akuntansi#ekspor-data) - [Manajemen Kategori](https://support.aspireapp.com/id/migrated/faq/integrasi-akuntansi#manajemen-kategori) - [SAP Business One](https://support.aspireapp.com/id/migrated/faq/integrasi-akuntansi#sap-business-one) - [Zoho Expense](https://support.aspireapp.com/id/migrated/faq/integrasi-akuntansi#zoho-expense) - [Platform Pembayaran](https://support.aspireapp.com/id/migrated/faq/platform-pembayaran) - [Stripe](https://support.aspireapp.com/id/migrated/faq/platform-pembayaran#stripe) - [PayPal](https://support.aspireapp.com/id/migrated/faq/platform-pembayaran#paypal) - [Shopify](https://support.aspireapp.com/id/migrated/faq/platform-pembayaran#shopify) - [Apple App Store](https://support.aspireapp.com/id/migrated/faq/platform-pembayaran#apple-app-store) - [Qoo10](https://support.aspireapp.com/id/migrated/faq/platform-pembayaran#qoo10) - [Lazada](https://support.aspireapp.com/id/migrated/faq/platform-pembayaran#lazada) - [Shopee](https://support.aspireapp.com/id/migrated/faq/platform-pembayaran#shopee) - [Etsy](https://support.aspireapp.com/id/migrated/faq/platform-pembayaran#etsy) - [Paket Berlangganan](https://support.aspireapp.com/id/migrated/faq/paket-berlangganan) - [Layanan dan Value](https://support.aspireapp.com/id/migrated/faq/paket-berlangganan#layanan-dan-value) - [Penagihan](https://support.aspireapp.com/id/migrated/faq/paket-berlangganan#penagihan) - [Keamanan Data](https://support.aspireapp.com/id/migrated/faq/keamanan-data) - [Keamanan Dana](https://support.aspireapp.com/id/migrated/faq/keamanan-data#keamanan-dana) - [Kontrol Keamanan dan Kecurangan](https://support.aspireapp.com/id/migrated/faq/keamanan-data#kontrol-keamanan-dan-kecurangan) - [Pertanyaan Lainnya](https://support.aspireapp.com/id/migrated/faq/keamanan-data#pertanyaan-lainnya) - [Undang-Undang Perlindungan Data Pribadi](https://support.aspireapp.com/id/migrated/faq/keamanan-data#undang-undang-perlindungan-data-pribadi) - [Lainnya](https://support.aspireapp.com/id/migrated/faq/lainnya) - [Google Work Space](https://support.aspireapp.com/id/migrated/faq/google-work-space) - [FAQ umum untuk set up | Di Portal Google](https://support.aspireapp.com/id/migrated/faq/google-work-space#faq-umum-untuk-set-up-di-portal-google) - [Aktivasi Awal](https://support.aspireapp.com/id/migrated/faq/google-work-space#aktivasi-awal) - [Pengaturan](https://support.aspireapp.com/id/migrated/faq/google-work-space#pengaturan) # Bagaimana cara mengubah akses pengguna yang sudah ada? ## Hanya Admin yang dapat upgrade (meningkatkan) atau downgrade (menurunkan) akses pengguna yang sudah ada. ### Upgrade peran pengguna Untuk meningkatkan peran pengguna, pengguna **Admin** dapat mengikuti langkah-langkah di bawah ini: 1. Pada **Pengguna dan Akses** di kiri bawah, klik "**Pengguna**" ![Screenshot-2024-01-25-153446](https://support.aspireapp.com/hs-fs/hubfs/Screenshot-2024-01-25-153446.png?width=337&height=99&name=Screenshot-2024-01-25-153446.png) 2. Dari daftar, pilih pengguna yang ingin Anda *upgrade* perannya  3. Di kolom Access Role, klik "**Edit**", lalu klik "**Ubah izin** "  ![Screenshot-2024-01-25-153715](https://support.aspireapp.com/hs-fs/hubfs/Screenshot-2024-01-25-153715.png?width=254&height=532&name=Screenshot-2024-01-25-153715.png) 4. Pilih peran baru pengguna *(Pengguna Karyawan dapat di-upgrade menjadi Keuangan atau Admin, sedangkan pengguna Keuangan dapat ditingkatkan menjadi Admin). * **Catatan!** - Perubahan peran akan berlaku secara otomatis ketika *upgrade* dilakukan untuk peran Pengguna Karyawan ke peran Keuangan. - Untuk *upgrade* peran pengguna Karyawan atau Keuangan menjadi Admin, mereka akan diminta untuk mengambil foto selfie dan menyerahkan bukti alamat mereka. - Untuk bisnis yang terdaftar di Indonesia, hubungi tim Customer Care kami untuk bantuan dalam meningkatkan peran pengguna ke peran Developer. **Untuk menyelesaikan proses *upgrade* peran pengguna Karyawan/Keuangan  menjadi Admin, silakan ikuti langkah-langkah di bawah ini:** 1. Masuk ke akun Aspire dan klik "**Verify identity**" ![](https://support.aspireapp.com/hs-fs/hubfs/image-png-Jan-25-2024-08-47-27-6353-AM.png?width=279&height=312&name=image-png-Jan-25-2024-08-47-27-6353-AM.png) 2. Ambil foto selfie lalu kirimkan salinan bukti alamat pribadi *(misalnya invoice, laporan bank, kontrak hukum, atau tanda pengenal yang menunjukkan nama dan alamat Anda)* **![](https://support.aspireapp.com/hs-fs/hubfs/image-png-Jan-25-2024-08-48-29-7765-AM.png?width=688&height=356&name=image-png-Jan-25-2024-08-48-29-7765-AM.png)** Setelah selesai, pengguna akan disambut dengan *banner* yang ditampilkan di bagian atas layar mereka. ![](https://support.aspireapp.com/hs-fs/hubfs/image-png-Jan-08-2024-10-46-25-8577-AM.png?width=415&height=296&name=image-png-Jan-08-2024-10-46-25-8577-AM.png) ![](https://support.aspireapp.com/hs-fs/hubfs/image-png-Jan-08-2024-10-46-42-3879-AM.png?width=688&height=35&name=image-png-Jan-08-2024-10-46-42-3879-AM.png) Setelah menyelesaikan proses verifikasi identitas dan berhasil *upgrade* peran pengguna menjadi Admin, pengguna akan diberitahu tentang perubahan tersebut ketika mereka login kembali ke akun Aspire mereka. ![](https://support.aspireapp.com/hs-fs/hubfs/image-png-Jan-08-2024-10-48-52-5107-AM.png?width=289&height=347&name=image-png-Jan-08-2024-10-48-52-5107-AM.png) ### Downgrade peran pengguna Untuk *downgrade* peran pengguna, pengguna **Admin\*** dapat mengikuti langkah-langkah di bawah ini: 1. Pada **Pengguna dan Akses** di kiri bawah, klik "**Pengguna**" 2. Pilih pengguna yang ingin Anda *downgrade * 3. Di kolom Access Role, klik "**Edit**", lalu klik "**Ubah izin** "  ![Screenshot-2024-01-25-153715](https://support.aspireapp.com/hs-fs/hubfs/Screenshot-2024-01-25-153715.png?width=254&height=532&name=Screenshot-2024-01-25-153715.png) 4. Pilih peran baru pengguna (Pengguna Keuangan dapat Anda *downgrade* menjadi Karyawan sedangkan pengguna Admin dapat Anda *downgrade* menjadi Keuangan atau Karyawan) #### Dalam skenario berikut, penurunan peran akan diterapkan: ![FAQ-Screenshots-1](https://support.aspireapp.com/hs-fs/hubfs/FAQ-Screenshots-1.png?width=688&height=540&name=FAQ-Screenshots-1.png) \*Untuk **pengguna Admin - Direktur** yang diturunkan perannya, mereka harus login ke akun Aspire mereka dan mengonfirmasi permintaan penurunan peran di pihak mereka sebelum peran mereka diubah secara resmi:   ![](https://support.aspireapp.com/hs-fs/hubfs/image-png-Feb-07-2024-06-30-19-3733-AM.png?width=627&height=57&name=image-png-Feb-07-2024-06-30-19-3733-AM.png) ![](https://support.aspireapp.com/hs-fs/hubfs/image-png-Feb-07-2024-06-30-41-0191-AM.png?width=290&height=379&name=image-png-Feb-07-2024-06-30-41-0191-AM.png)   **Catatan! **Untuk bisnis yang terdaftar di Indonesia, hubungi tim Customer Care untuk *downgrade* peran pengguna ke peran Developer. ### **Pengguna admin belum mengonfirmasi permintaan akses downgrade, apa yang harus saya lakukan?** Jika Anda seorang Admin dan perlu segera menurunkan peran pengguna Admin lain, silakan hubungi Tim Customer Care kami. Mohon [**menandatangani dan memberikan surat**](https://support.aspireapp.com/hubfs/Letter%20to%20Downgrade%20User%20Access%20Template%20(1).docx) konfirmasi perubahan peran pengguna, sehingga tim kami dapat memprosesnya secara manual untuk Anda. Apabila Admin sudah tidak menjabat lagi sebagai direktur, harap sertakan juga Akta Perubahan. *Ingin mempelajari lebih lanjut tentang berbagai peran? [Klik disini!](https://support.aspireapp.com/id/faq/apa-saja-fungsi-dari-akses-pengguna-yang-berbeda)* **Ada pertanyaan?** Silakan login ke aplikasi Aspire dan hubungi kami melalui chatbox di pojok kanan bawah. --- **Ingin memberikan saran**? 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