---
title: Panduan Troubleshooting untuk Situs Web dan Aplikasi Aspire
description: Jika Anda mengalami gangguan saat menavigasi akun Aspire menggunakan situs web atau aplikasi seluler kami, Anda dapat mengikuti panduan berikut ini:
---

[Lewati ke konten](https://support.aspireapp.com/id/faq/panduan-troubleshooting-untuk#main-content)

- [Bahasa Indonesia](https://support.aspireapp.com/id/faq/panduan-troubleshooting-untuk)
- [English](https://support.aspireapp.com/faq/basic-troubleshooting-guide-for-aspire-website-and-aspire-mobile-app)

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<https://support.aspireapp.com/id/faq/kb-tickets/new?hsLang=id>

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- - [Bahasa Indonesia](https://support.aspireapp.com/id/faq/panduan-troubleshooting-untuk)
    - [English](https://support.aspireapp.com/faq/basic-troubleshooting-guide-for-aspire-website-and-aspire-mobile-app)

  Bahasa Indonesia
  
  Tampilkan submenu untuk terjemahan
- <https://support.aspireapp.com/id/faq/kb-tickets/new>
- [Kunjungi situs Aspireapp](https://aspireapp.com/id-ID)

[Kunjungi situs Aspireapp](https://aspireapp.com/id-ID)

 Selamat datang! Bagaimana kami bisa membantu?

- Tidak ada saran karena bidang pencarian kosong.

1. [FAQ](https://support.aspireapp.com/id/faq?hsLang=id)
2. [Lainnya](https://support.aspireapp.com/id/faq/lainnya?hsLang=id)

# Panduan Troubleshooting untuk Situs Web dan Aplikasi Aspire

Jika Anda mengalami gangguan saat menavigasi akun Aspire menggunakan situs web atau aplikasi seluler kami, Anda dapat mengikuti panduan berikut ini:

#### Situs Web Aspire

Anda dapat bersihkan cache dan cookie di Browser, kemudian coba *sign in* kembali. Berikut ini beberapa situs web yang bisa Anda ikuti panduannya untuk cara menghapus cache dan cookie di browser: 

![Google - Home | Facebook](https://support.aspireapp.com/hs-fs/hubfs/Knowledge%20Base%20Import/undefined-1-3.png?width=30&height=30&name=undefined-1-3.png) [Panduan Google Chrome](https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop)

![Apple - Support - Downloads](https://support.aspireapp.com/hs-fs/hubfs/Knowledge%20Base%20Import/undefined-Aug-03-2023-04-26-58-5205-AM.jpeg?width=30&height=30&name=undefined-Aug-03-2023-04-26-58-5205-AM.jpeg) [Panduan Safari](https://support.apple.com/en-ph/HT201265)

![Firefox - Wikipedia](https://support.aspireapp.com/hs-fs/hubfs/Knowledge%20Base%20Import/undefined-1-3.jpeg?width=29&height=30&name=undefined-1-3.jpeg) [Panduan Safari](https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox)

![Microsoft Edge: Web Browser - Apps on Google Play](https://support.aspireapp.com/hs-fs/hubfs/Knowledge%20Base%20Import/undefined-2-3.jpeg?width=30&height=30&name=undefined-2-3.jpeg) [Panduan Microsoft Edge](https://support.microsoft.com/en-us/microsoft-edge/delete-cookies-in-microsoft-edge-63947406-40ac-c3b8-57b9-2a946a29ae09#:~:text=Select%20Settings%20%3E%20Privacy%2C%20search%2C,and%20then%20select%20Clear%20now.)

#### Aplikasi Seluler Aspire 

Unduh versi terbaru aplikasi Aspire atau menginstal ulang aplikasi Aspire. 

![App Store Logo, symbol, meaning, history, PNG, brand](https://support.aspireapp.com/hs-fs/hubfs/Knowledge%20Base%20Import/App-Store-Logo-Aug-03-2023-04-26-56-8355-AM.png?width=48&height=27&name=App-Store-Logo-Aug-03-2023-04-26-56-8355-AM.png)[Aspire Business Account & Card](https://apps.apple.com/us/app/aspire-business-account-card/id1514566206)

 ![Google Play Store: Google Play Store gets a new icon](https://support.aspireapp.com/hs-fs/hubfs/Knowledge%20Base%20Import/58702205-Aug-03-2023-04-26-58-2263-AM.jpg?width=36&height=27&name=58702205-Aug-03-2023-04-26-58-2263-AM.jpg) [Aspire Business Account & Card](https://play.google.com/store/apps/details?id=com.aspireapp.sg&hl=en&gl=US)

  

 Jika Anda masih mengalami gangguan saat menavigasi akun Anda, harap [hubungi Customer Care](https://support.aspireapp.com/id/faq/kb-tickets/new?hsLang=id) dengan melampirkan *screenshot* atau *screen-record*  dari gangguan yang Anda alami, sehingga kami dapat membantu Anda lebih lanjut.

  

**Ada pertanyaan?** Silakan login ke aplikasi Aspire dan hubungi kami melalui chatbox di pojok kanan bawah.

---

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- [Pembukaan Akun](https://support.aspireapp.com/id/faq/pembukaan-akun?hsLang=id#main-content)

    - [Tentang Kami](https://support.aspireapp.com/id/faq/pembukaan-akun?hsLang=id#tentang-kami)
    - [Persyaratan & Pembuatan Akun Baru](https://support.aspireapp.com/id/faq/pembukaan-akun?hsLang=id#persyaratan-pembuatan-akun-baru)
    - [Lainnya](https://support.aspireapp.com/id/faq/pembukaan-akun?hsLang=id#lainnya)
- [Manajemen Akun](https://support.aspireapp.com/id/faq/manajemen-akun?hsLang=id#main-content)

    - [Akses Multi-Pengguna](https://support.aspireapp.com/id/faq/manajemen-akun?hsLang=id#akses-multi-pengguna)
    - [Kebijakan Persetujuan Transfer](https://support.aspireapp.com/id/faq/manajemen-akun?hsLang=id#kebijakan-persetujuan-transfer)
    - [Pengaturan Notifikasi](https://support.aspireapp.com/id/faq/manajemen-akun?hsLang=id#pengaturan-notifikasi)
    - [Detail Akun](https://support.aspireapp.com/id/faq/manajemen-akun?hsLang=id#detail-akun)
    - [Penutupan Akun](https://support.aspireapp.com/id/faq/manajemen-akun?hsLang=id#penutupan-akun)
    - [Analitik Akun](https://support.aspireapp.com/id/faq/manajemen-akun?hsLang=id#analitik-akun)
- [Manajemen Tanda Terima](https://support.aspireapp.com/id/faq/manajemen-tanda-terima?hsLang=id)
- [Akun SGD](https://support.aspireapp.com/id/faq/akun-sgd?hsLang=id#main-content)

    - [Informasi Umum](https://support.aspireapp.com/id/faq/akun-sgd?hsLang=id#informasi-umum)
    - [Mengirim Dana](https://support.aspireapp.com/id/faq/akun-sgd?hsLang=id#mengirim-dana)
    - [Menerima Dana](https://support.aspireapp.com/id/faq/akun-sgd?hsLang=id#menerima-dana)
    - [Kirim dan Terima Paynow secara lokal](https://support.aspireapp.com/id/faq/akun-sgd?hsLang=id#kirim-dan-terima-paynow-secara-lokal)
    - [Mengirim Dana ke Luar Negeri](https://support.aspireapp.com/id/faq/akun-sgd?hsLang=id#mengirim-dana-ke-luar-negeri)
    - [Menerima Dana dari Luar Negeri](https://support.aspireapp.com/id/faq/akun-sgd?hsLang=id#menerima-dana-dari-luar-negeri)
- [Akun USD](https://support.aspireapp.com/id/faq/akun-usd?hsLang=id#main-content)

    - [Syarat dan Ketentuan](https://support.aspireapp.com/id/faq/akun-usd?hsLang=id#syarat-dan-ketentuan)
    - [Mengelola Akun USD Anda](https://support.aspireapp.com/id/faq/akun-usd?hsLang=id#mengelola-akun-usd-anda)
    - [Mengirim Dana](https://support.aspireapp.com/id/faq/akun-usd?hsLang=id#mengirim-dana)
    - [Menerima Dana](https://support.aspireapp.com/id/faq/akun-usd?hsLang=id#menerima-dana)
    - [Informasi Umum](https://support.aspireapp.com/id/faq/akun-usd?hsLang=id#informasi-umum)
- [Akun IDR](https://support.aspireapp.com/id/faq/akun-idr?hsLang=id#main-content)

    - [Informasi Umum](https://support.aspireapp.com/id/faq/akun-idr?hsLang=id#informasi-umum)
    - [Mengelola Akun IDR](https://support.aspireapp.com/id/faq/akun-idr?hsLang=id#mengelola-akun-idr)
    - [Mengirim Dana](https://support.aspireapp.com/id/faq/akun-idr?hsLang=id#mengirim-dana)
    - [Menerima Dana](https://support.aspireapp.com/id/faq/akun-idr?hsLang=id#menerima-dana)
- [Akun EUR](https://support.aspireapp.com/id/faq/akun-eur?hsLang=id#main-content)

    - [Syarat dan Ketentuan](https://support.aspireapp.com/id/faq/akun-eur?hsLang=id#syarat-dan-ketentuan)
    - [Informasi Umum](https://support.aspireapp.com/id/faq/akun-eur?hsLang=id#informasi-umum)
    - [Mengirim Dana](https://support.aspireapp.com/id/faq/akun-eur?hsLang=id#mengirim-dana)
    - [Menerima Dana](https://support.aspireapp.com/id/faq/akun-eur?hsLang=id#menerima-dana)
- [Akun GBP](https://support.aspireapp.com/id/faq/akun-gbp?hsLang=id#main-content)

    - [Syarat dan Ketentuan](https://support.aspireapp.com/id/faq/akun-gbp?hsLang=id#syarat-dan-ketentuan)
    - [Informasi umum](https://support.aspireapp.com/id/faq/akun-gbp?hsLang=id#informasi-umum)
    - [Kirim Dana](https://support.aspireapp.com/id/faq/akun-gbp?hsLang=id#kirim-dana)
    - [Terima Dana](https://support.aspireapp.com/id/faq/akun-gbp?hsLang=id#terima-dana)
- [Kartu](https://support.aspireapp.com/id/faq/kartu?hsLang=id#main-content)

    - [Informasi Umum](https://support.aspireapp.com/id/faq/kartu?hsLang=id#informasi-umum)
    - [Kartu Fisik](https://support.aspireapp.com/id/faq/kartu?hsLang=id#kartu-fisik)
    - [Kartu Advance](https://support.aspireapp.com/id/faq/kartu?hsLang=id#kartu-advance)
    - [Kartu Debit](https://support.aspireapp.com/id/faq/kartu?hsLang=id#kartu-debit)
- [Manajemen Pengeluaran](https://support.aspireapp.com/id/faq/manajemen-pengeluaran?hsLang=id#main-content)

    - [Anggaran](https://support.aspireapp.com/id/faq/manajemen-pengeluaran?hsLang=id#anggaran)
    - [Klaim](https://support.aspireapp.com/id/faq/manajemen-pengeluaran?hsLang=id#klaim)
    - [Tagihan](https://support.aspireapp.com/id/faq/manajemen-pengeluaran?hsLang=id#tagihan)
- [Manajemen Pendapatan](https://support.aspireapp.com/id/faq/manajemen-pendapatan?hsLang=id#main-content)

    - [Informasi umum](https://support.aspireapp.com/id/faq/manajemen-pendapatan?hsLang=id#informasi-umum)
    - [Invoices](https://support.aspireapp.com/id/faq/manajemen-pendapatan?hsLang=id#invoices)
    - [Link Pembayaran](https://support.aspireapp.com/id/faq/manajemen-pendapatan?hsLang=id#link-pembayaran)
    - [Payment Gateway](https://support.aspireapp.com/id/faq/manajemen-pendapatan?hsLang=id#payment-gateway)
- [Integrasi Akuntansi](https://support.aspireapp.com/id/faq/integrasi-akuntansi?hsLang=id#main-content)

    - [Xero](https://support.aspireapp.com/id/faq/integrasi-akuntansi?hsLang=id#xero)
    - [NetSuite](https://support.aspireapp.com/id/faq/integrasi-akuntansi?hsLang=id#netsuite)
    - [QuickBooks](https://support.aspireapp.com/id/faq/integrasi-akuntansi?hsLang=id#quickbooks)
    - [Jurnal](https://support.aspireapp.com/id/faq/integrasi-akuntansi?hsLang=id#jurnal)
    - [Accurate](https://support.aspireapp.com/id/faq/integrasi-akuntansi?hsLang=id#accurate)
    - [Ekspor Data](https://support.aspireapp.com/id/faq/integrasi-akuntansi?hsLang=id#ekspor-data)
    - [Manajemen Kategori](https://support.aspireapp.com/id/faq/integrasi-akuntansi?hsLang=id#manajemen-kategori)
    - [SAP Business One](https://support.aspireapp.com/id/faq/integrasi-akuntansi?hsLang=id#sap-business-one)
    - [Zoho Expense](https://support.aspireapp.com/id/faq/integrasi-akuntansi?hsLang=id#zoho-expense)
- [Platform Pembayaran](https://support.aspireapp.com/id/faq/platform-pembayaran?hsLang=id#main-content)

    - [Stripe](https://support.aspireapp.com/id/faq/platform-pembayaran?hsLang=id#stripe)
    - [PayPal](https://support.aspireapp.com/id/faq/platform-pembayaran?hsLang=id#paypal)
    - [Shopify](https://support.aspireapp.com/id/faq/platform-pembayaran?hsLang=id#shopify)
    - [Apple App Store](https://support.aspireapp.com/id/faq/platform-pembayaran?hsLang=id#apple-app-store)
    - [Qoo10](https://support.aspireapp.com/id/faq/platform-pembayaran?hsLang=id#qoo10)
    - [Lazada](https://support.aspireapp.com/id/faq/platform-pembayaran?hsLang=id#lazada)
    - [Shopee](https://support.aspireapp.com/id/faq/platform-pembayaran?hsLang=id#shopee)
    - [Etsy](https://support.aspireapp.com/id/faq/platform-pembayaran?hsLang=id#etsy)
- [Paket Berlangganan](https://support.aspireapp.com/id/faq/paket-berlangganan?hsLang=id#main-content)

    - [Layanan dan Value](https://support.aspireapp.com/id/faq/paket-berlangganan?hsLang=id#layanan-dan-value)
    - [Penagihan](https://support.aspireapp.com/id/faq/paket-berlangganan?hsLang=id#penagihan)
- [Keamanan Data](https://support.aspireapp.com/id/faq/keamanan-data?hsLang=id#main-content)

    - [Keamanan Dana](https://support.aspireapp.com/id/faq/keamanan-data?hsLang=id#keamanan-dana)
    - [Kontrol Keamanan dan Kecurangan](https://support.aspireapp.com/id/faq/keamanan-data?hsLang=id#kontrol-keamanan-dan-kecurangan)
    - [Pertanyaan Lainnya](https://support.aspireapp.com/id/faq/keamanan-data?hsLang=id#pertanyaan-lainnya)
    - [Undang-Undang Perlindungan Data Pribadi](https://support.aspireapp.com/id/faq/keamanan-data?hsLang=id#undang-undang-perlindungan-data-pribadi)
- [Lainnya](https://support.aspireapp.com/id/faq/lainnya?hsLang=id)
- [Google Work Space](https://support.aspireapp.com/id/faq/google-work-space?hsLang=id#main-content)

    - [FAQ umum untuk set up | Di Portal Google](https://support.aspireapp.com/id/faq/google-work-space?hsLang=id#faq-umum-untuk-set-up-di-portal-google)
    - [Aktivasi Awal](https://support.aspireapp.com/id/faq/google-work-space?hsLang=id#aktivasi-awal)
    - [Pengaturan](https://support.aspireapp.com/id/faq/google-work-space?hsLang=id#pengaturan)

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