Why did my SGD transfer rollback?

An outbound transfer may roll back due to incorrect transfer details or an unexpected error on our end. 


For unsuccessful outbound transfers, your funds will be returned immediately to your balance. 

If you have a rollback on a transaction, we recommend that you double-check and re-confirm the following account details with your beneficiary?

  • Account number
  • Account name
  • Bank name with correct Bank Identifier Code (BIC) e.g. CitiBank N.A Singapore Branch (CITISGSGXXX) or CitiBank Singapore Limited (CITISGSLXXX)
  • Beneficiary's bank account can receive SGD currency

Once you confirm the correct bank account details of your beneficiary, log in to your Aspire account and initiate the transfer again.

If all account details are correct and you still receive a rollback of your transaction,  reach out to our Support team for further assistance.

We'll get back to you within 1 business day.


Questions? Please let us know here or chat with us during business hours (Mon - Fri, 9AM - 5.30PM SGT) by clicking on the green chat bubble on the lower right-hand side..