Safety and Security
How to submit a claim
Follow the steps below to submit a claim:
- Log into the Aspire App
- Click on "Claims", under SPEND
- Click on "➕New claim"
- If this is your first time, then you will need to set up your bank details to receive payment. Note: this must be an SGD or IDR currency account.
- Upload your receipt
- Fill in the expense amount based on the currency spent. (we have over 50 currencies to choose from!)
- Type in the Merchant name
- Select the date of the expense and the expense category
- Select whom you will be submitting this expense. (Your company will have set up a few different groups for you to select from)
- Write down the purpose of your spend. Be clear about your reasons for purchase to ensure your claim is not rejected
- Click "Submit claim"!
Made a mistake on your claim details? You can go back and edit your submission at any time before it is approved!
Simply go to your claims dashboard (click on claims), click on your submission and click on the "edit" button.
You can see the status of your claim in your claims dashboard. This can be:
- Pending review
- Pending payment
Learn more by watching this video on how to submit a claim:
Questions? Reach out in the chat at the bottom right corner of the screen.
Suggestions? Let us know here.