How to submit a claim

Follow the steps below to submit a claim:

  1. Log into the Aspire App / Dashboard
  2. Click on Claims, under SPEND
  3. Click on ➕New claim
  4. If this is your first time, then you will need to set up your bank details to receive payment. Note: this must be a SGD or IDR currency account.
  5. Upload your receipt 
  6. Fill in the expense amount based on the currency spent. (we have over 50 currencies to chose from!)
  7. Type in the Merchant name
  8. Select the date of the expense and the expense category
  9. Select who you will be submitting this expense to. (Your company will have set up a few different groups for you to select from)
  10. Write down the purpose of your spend. Be clear about your reasons for purchase to ensure your claim is not rejected
  11. Click submit claim!

If you have made a mistake, you can go back and edit your submission at any time before it is approved. 

Simply go to your claims dashboard (click on claims), click on your submission and click on the edit button.

You can see the status of your claim in your claims dashboard. This can be:

  • Pending review
  • Pending payment
  • Paid
  • Rejected

Learn more by watching this video on how to submit a claim:

HubSpot Video

Questions? Please let us know here or chat with us during business hours (Mon - Fri, 9.30 AM - 6:30 PM SGT) by clicking on the green chat bubble on the lower right-hand side.