How to request a recall on my FX transfer?

Please note that recalls (requests to return your sent funds) are only performed on a 'best endeavours' basis. They require the cooperation of the intermediary and receiving banks, together with approval from the recipient of your transfer.

This process is manual for banks, so there is no definitive time on how long this will take. It could be between 10 working days to a month.

To request a recall process on your sent transfer, please contact our Support team and confirm the transaction ID of the transfer you want to recall. Our team will get in touch with you within 24 hours.


Questions? Please let us know here or chat with us during business hours (Mon - Fri, 9AM - 5.30PM SGT) by clicking on the green chat bubble on the lower right-hand side.