How to Cancel/Recall my FX transfer sent via the SGD account?

How to cancel FX transfers

If your outbound transfer is still under "Initiated" status, you may request to cancel the transfer by contacting our Support Team. Kindly confirm the following details in your email:

• Transaction ID of the transfer you want to cancel:
• Transfer Amount:
• Reason for cancelling the transfer:

Once our team receives your request, we'll reach out to our partner, Wise, and request to cancel your transfer. Allow our team to get back to you within 1 business day.

If your outbound transfer is under "Funds Converted" or "Completed" status, we can no longer request to cancel this transfer. If it's crucial for you to get the funds back, you may follow the guide below on how to recall FX transfers.

How to recall FX transfers

Please note that recalls (requests to return your sent funds) are only performed on a 'best endeavours' basis. They require the cooperation of the intermediary and receiving banks, together with approval from the recipient of your transfer.

This process is manual for banks, so there is no definitive time on how long this will take. It could be between 10 working days to a month.

To initiate a recall process for your sent transfer, simply login to the app and connect with our support team via the chat feature located at the bottom right corner of your screen. Please provide the transaction ID of the transfer you wish to recall. Our team will reach out to you within 24 hours to guide you through the process. 

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