Your funds may not be arriving due to system timeout events across banks and financial services.
- Check if the funds were deducted from the sending party's account. They can do so by checking their transaction history. In the case of timeouts, funds are usually reversed into the sending account.
- If that is the case, ask the sending party to re-attempt the transaction. Please note that the initial payment confirmation message and reference number is not a valid proof that the funds were successfully deducted.
- If the sender provides proof that the funds have been deducted from their account, please obtain the sender's transaction reference, amount, date and time, and contact us to investigate the situation.
Additionally, the sending party might have been using the wrong payment instructions to your account. See instructions on receiving payments to your SGD Account or your USD Account. Alternatively, you can receive payments through PayNow via QR Code and VPA.
Questions? Please call us at +65 3165 1500 during business hours (Mon - Fri, 9:30 AM - 6:30 PM SGT).