If you're using the DBS USD account details
Transfers typically take 3-5 business days via the SWIFT network to reach your account. Please expect delays if you have not provided sufficient information in the transfer request form such as the purpose of the transaction, or any supporting documentation.
Related Article: How can I receive transfers to my DBS USD Account?
Need clarity on DBS USD Account? Please complete this form "Submit a Query" to submit your interest in DBS USD Account, or any further queries.
If you're using The Currency Cloud Limited Bank account details or Community Federal Savings Bank account details
The delivery time depends on the transfer method used by the sender. You can top up your USD account in 2 main ways:
(with "*" are not included)
|Account No.||To USD Local Account||To USD SWIFT Account|
|Speed||1-2 days*||3-5 business days*|
Best rates up to 3x cheaper than banks
*Subjected to compliance checks. Admins and Finance users will be notified if further documents or information is needed before we credit the funds. Click here to learn more.
If the expected delivery time for funds to be reflected in your account has exceeded, please request a transfer receipt or MT103 (for transfers via SWIFT) from your sender.
As the receiving party, our payment partner has limited visibility on inbound transactions. We strongly advise that you reach out to the sender and request them to issue a trace of funds through the sending bank.
To avoid double conversion, when receiving from HSBC, please request the sender to add "Do Not Convert" in the payment reference field.
However, this instruction is followed only on a best endeavours basis by the sending and intermediary banks.
We do not have any control over any of these banks auto-converting the funds to GBP.
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