How do I pay a claim?

Before you can pay a claim, you will need to ensure it has been approved, this is done either by yourself or another approver. See more in How do I approve a claim.

To simultaneously approve and pay a claim at once, follow the steps below:

  1. Go to your claims dashboard, Claims under SPEND
  2. Click on a Pending review claim
  3. Click on that claim and assess
  4. Click Approve
  5. Click Approve and Pay now

To pay a claim/claims already approved, follow the steps below:

  1. Go to your claims dashboard, Claims under SPEND
  2. Click on a Pay approved claims at the top or click on any claim in your dashboard with the status "Pending payment"
  3. Click on the claim directly and assess
  4. Click Approve/Reject 
  5. Click Approve and Pay now

A wide range of users are able pay claims with your Aspire Account.

  • Admin users can pay any claim at anytime
  • Finance & Employee users can pay a claim if they are listed as a Budget owner with transfer rights within the budget that claim is set to

For more information on Budget owners and their approval rights for claims see our article here.

Questions? Please let us know here or chat with us during business hours (Mon - Fri, 9.30 AM - 6:30 PM SGT) by clicking on the green chat bubble on the lower right-hand side.