Aspire FAQs

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Aspire FAQs

Cards

General Card Information

Cards

Corporate Cards (Virtual & Physical)

General Card Information

What can I do when I see an unauthorized transaction in my account?

How to create a virtual card?

How to cancel a virtual or physical card?

Why did my card transaction fail?

Where is my card refund?

Can I re-assign active cards from one user to another?

How to link the Aspire card with Apple Pay?

How to replace a virtual card?

How to edit my Aspire card details?

How to freeze a virtual or physical card?

How many cards can I create?

Which countries can request a physical card?

What type of transactions can I use my card with?

Can I convert my virtual card to a physical Card?

Why is my Aspire card frozen?

There has been a deduction from my Aspire Card, but the payment failed on the merchant's website.

How do I know when an employee has made a card request or edit required to their card?

How to set and remove a merchant lock for my Aspire card?

What are the card exchange rates?

Which countries can request virtual cards?

How to link the Aspire card with Google Pay?

How to view the virtual and physical card details?

What can I do if I have been charged multiple times for the transaction?

What is the billing address for my card?

What is the maximum limit I can spend on my virtual and physical cards?

Why is my purchase on Tokopedia being rejected?

Can I link my Aspire Card to PayPal?

Why was my card charged an additional fee after my original transaction?

How to fill out the Card's Details when using Aspire cards for payment?

What is the difference between a cardholder's name & card's name?

I've made a card transaction via Apple Pay, but the receipt does not show the last four digits of my Aspire card

An unauthorized transaction has been made on my Facebook advertisement account using the Aspire Card

What types of merchants fall under the Merchant Category Restrictions?

How to set and remove a specific currency for my cards?

What do CEC charges refer to?

My Aspire card is restricted from making payments on Facebook

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Physical Card

How to request for a physical card?

How to activate and set a PIN on my physical card?

Can I use my physical card to withdraw cash from an ATM?

How to reset the physical card PIN?

Can my physical card be used overseas?

Can an admin user limit the overseas use of physical cards?

What is the cost of a physical card?

My physical card was lost/stolen

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Advance Cards

Which currencies are available for Advance Limit?

Why is the advance limit not updated in my account after repayment?

Why has my Advance Card Account been closed down?

Am I eligible for an Advance Limit?

How does my Advance Card/Transfer Billing work?

How to obtain an Advance limit with Aspire?

What are the late fees for not paying my Aspire Advance Limit bill on time?

How to pay the Advance Card Invoice?

How to view my Advance Card Invoice/Statement?

How to increase my advance limit with Aspire?

Can I make an early repayment for my Advance card bill?

Do you have a loyalty or rewards program with your Advance Card?

Can I receive cashback on my Advance Card?

How to view my Advance Limit details?

How to make bank transfers with my Advance limit?

Can I pay my advance card account with my debit account?

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Debit Cards

Can I receive funds using my virtual debit card?

How does cashback work?

What transactions qualify for cashback?

Can I choose between Visa or Mastercard for my IDR virtual cards?

What are the limitations of my Mastercard virtual cards?

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