Can I cancel my FX transfer?

If your outbound transfer is still under "Initiated" status, you may request to cancel the transfer by contacting our Support Team. Kindly confirm the following details in your email:

• Transaction ID of the transfer you want to cancel:
• Transfer Amount:
• Reason for cancelling the transfer:

Once our team receives your request, we'll reach out to our partner, Wise, and request to cancel your transfer. Allow our team to get back to you within 1 business day.

If your outbound transfer is under "Funds Converted" or "Completed" status, we can no longer request to cancel this transfer. If it's crucial for you to get the funds back, you may request to recall your transfer.