How to receive GIRO Payments?
GIRO payments can ONLY be received using your Local SGD Account 12-digit account number. For more information on the 12-digit account number, please click here.
To receive GIRO Payments:
- Go to the SGD Account page > See Local details.
- Provide these details to the sending party.
How long does it take to receive a GIRO payment?
Typically, GIRO payments take 4-5 business days to process.
If the GIRO payment has not been reflected after 5 business days, what should I do?
If you require our help to ensure the smooth transfer of incoming funds/or if you have not received your GIRO transaction after 5 business days, please feel free to reach out to us with the supporting payment proof/receipt which shows that the GIRO was successfully sent to your 12 digit Virtual Account number.
How can I submit a GIRO Credit Authorisation Form?
When submitting a GIRO Application to receive payment to your Aspire Account, you are sometimes required to fill out a GIRO Credit Authorisation Form.
If this is the case for you, fill out the form and send it to our Support Team here.
Please note that certain Government entities (e.g. Vendors@Gov, IRAS) might NOT support paying to third-party virtual accounts such as Aspire, even after the GIRO DCA form is endorsed.
Aspire is constantly working to ensure that more participants accept virtual accounts and discussions usually take place over an extended period of time.
If you are unable to perform a DCA to your Aspire virtual account, please arrange for alternative accounts for the DCA to be credited to, and let us know through our Support Team so we can begin discussions with the relevant parties.
Note! Should you need to receive GIRO transfers from Maritime & Port Authority Singapore, kindly confirm with them if they can send a GIRO transfer to a 12-digit virtual account. After the transfer is made, please reply to our email with the transfer receipt, and we will guide you through the process. Please note that it may take up to 4-5 business days for the GIRO transfer to reflect on your account.
Questions? Please log in to the app and reach out in the chat at the bottom right corner of the screen.
Suggestions? Let us know here.